Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$65K - $98K *

Reimagine service excellence by diagnosing and repairing complex biomedical equipment, ensuring safety and compliance, and fostering strong relationships with customers and teams to drive overall sati...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Take ownership of IT operations by building support infrastructure, managing vendor relations, and ensuring seamless tech experiences across teams. Collaborate closely with security teams to maintain...

Brooklyn, NYRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Shape mission-critical communication solutions and drive successful outcomes by developing competitive system designs and ensuring technical feasibility throughout the proposal and implementation phas...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$96K - $148K *

Lead the charge in developing and optimizing custom applications on our enterprise ITSM platform. Collaborate with cross-functional teams to enhance workflows, deliver value in an Agile environment, a...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the QA Automation team in shaping innovative testing solutions and drive quality engineering initiatives across projects. Collaborate closely with cross-functional teams to achieve robust automat...

Reston, VARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $115K *

Unlock your potential as a key player in cybersecurity operations, focusing on vulnerability management and incident response. Collaborate with IT teams to enhance security posture and ensure complian...

Lacey, WARemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Optimize real-time automation solutions across manufacturing and enterprise levels. Collaborate with engineering teams to design, implement, and enhance systems using diverse programming and design to...

Richmond, VARemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform your career by engineering innovative automation solutions across industries. Collaborate with a dynamic team to enhance operational efficiency and drive real-time information systems from t...

Raleigh, NCRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$92K - $110K *

Elevate your career by engineering real-time automation solutions across industries. Collaborate with a dynamic team to design, implement, and optimize systems that enhance operational efficiency and...

Philadelphia, PARemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $100K *

Join a team that's driving operational execution of global sales incentive programs. Collaborate to ensure accurate, timely compensation while maintaining data integrity and providing analytical insig...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$85K - $93K *

Join a team that's dedicated to providing exceptional technical support for hydraulic systems. In this customer-facing role, you'll troubleshoot, manage claims, and collaborate with internal teams to...

Davenport, IARemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$99K - $159K *

Unlock the potential of AI in IT service management by implementing and optimizing ServiceNow tools. Collaborate with cross-functional teams to enhance knowledge management and ultimately deliver outs...

Norfolk, VARemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Innovate and enhance platform operations as a technical expert, driving implementation and administration of HaloPSA. Collaborate with teams to streamline processes, improve visibility, and ensure sea...

Napa, CARemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...

Arkansas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $122K *

Join a dynamic team to support clinical systems and enhance user workflows. You'll analyze needs, design/testing systems, and train personnel while coordinating with clinical staff and ensuring effect...

New Bedford, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$100K - $120K *

Join a team that's dedicated to innovation and excellence, driving projects from concept to completion. Collaborate with cross-functional teams to enhance product development and ensure quality standa...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$115K - $130K *

Unlock your potential as a Technical Sourcer, driving talent acquisition across Engineering, Product, and Design. Build pipelines, engage candidates, and collaborate with teams to identify top-tier ta...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$113K - $140K *

Champion the reliability and performance of critical systems, driving architecture evolution and incident response. Collaborate with a skilled team across AWS and Azure, ensuring security and scalabil...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Drive operational excellence in the Remote Operations Center, overseeing real-time market commitments and compliance. Lead a team to ensure efficient generation unit management and effective communica...

Charlotte, NCRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$92K - $138K *

Unlock your potential by joining a dynamic team focused on delivering top-notch Ultrasound IT support. Collaborate with customers to resolve complex technical issues in a fast-paced environment, ensur...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Unlock your potential by leading ServiceNow initiatives, driving innovation while managing projects and collaborating on demos to enhance customer solutions. Engage with teams to ensure alignment with...

Arlington, VARemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Champion the SAP testing governance for a major transformation program, ensuring quality assurance and strategic oversight across all testing activities. Engage with stakeholders to drive accountabili...

King Of Prussia, PARemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$169K - $253K *

Transform operational technology by leading the design and implementation of scalable SCADA and telemetry solutions, ensuring secure data delivery and operational visibility across multi-site environm...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $145K *

Lead the charge in providing technical oversight and mentorship for a Systems Administration team, ensuring the security, performance, and availability of critical enterprise IT infrastructure while r...

Washington DC, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Optimize payroll operations by leading cross-functional initiatives, analyzing processes, and delivering scalable solutions that enhance compliance, efficiency, and accuracy across the organization...

Ohio, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.