Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
$110K - $130K *
Unlock potential by transforming complex data into actionable insights. Collaborate with leaders across functions to create KPIs, analyze business performance, and foster a data-driven culture through...
1 month ago
$90K - $105K *
Join a dynamic team as a Lead Security Analyst, overseeing SOC operations, mentoring analysts, and enhancing security protocols. Drive incident response and ensure quality assurance in a fast-paced, c...
3 days ago
$75K - $158K *
Elevate enterprise testing by managing Tricentis Tosca for automated quality assurance. Collaborate with cross-functional teams to enhance testing maturity, ensure platform stability, and support miss...
Reposted 1 week ago
Senior Technology Security Engineer
$103K - $164K *
Lead and innovate security solutions, assess risks, ensure compliance, and collaborate with stakeholders to enhance enterprise security frameworks in a dynamic environment...
3 weeks ago
Functional Consultant – PeopleSoft FSCM – Application Support
$110K - $130K *
Unlock potential by leveraging your expertise in PeopleSoft Financials and Supply Chain to drive project success, enhance client relationships, and deliver optimal solutions in a collaborative environ...
3 days ago
Senior Financial Analyst (Product & Delivery)
$100K - $120K *
Drive financial excellence by integrating and analyzing revenue and expense forecasts, ensuring alignment across functions. Collaborate with FP&A teams to deliver actionable insights and support strat...
2 weeks ago
Territory Account Manager, Exposure Management - Toronto Canada
$100K - $120K *
Shape the future of SaaS Cyber Solutions by driving pipeline generation, building partnerships, and representing the brand at key events. Collaborate with teams to enhance customer feedback and execut...
1 week ago
$100K - $120K *
Champion the technical side of sales by delivering tailored demos, managing RFPs, and collaborating on complex deals. Immerse yourself in the sales cycle, ensuring prospects see the value of our solut...
Reposted 4 days ago
Senior Director Analyst - IAM & AI
$172K - $202K *
Lead the charge in delivering expert guidance on identity and access management technologies, focusing on architecting solutions and producing actionable research to enhance client performance and sec...
Reposted 6 days ago
$78K - $143K *
Champion operational excellence by managing projects, analyzing data, and collaborating with cross-functional teams to enhance processes and tools. Drive solutions that support business objectives whi...
2 days ago
$110K - $130K *
Innovate by developing scalable applications and data pipelines, leveraging Python and cloud platforms. Collaborate with cross-functional teams to modernize enterprise systems and enhance backend serv...
1 week ago
$90K - $100K *
Join a team that's dedicated to transforming technical training. As a Technical Trainer, you'll inspire learning and empower customers with the knowledge to excel in IP network technologies through en...
5 days ago
$80K - $95K *
Lead the charge in resolving complex customer issues by bridging support and engineering. Collaborate with teams to investigate, troubleshoot, and advocate for customer needs while enhancing technical...
1 week ago
ServiceNow FSM Practice Lead (391)
$200K - $250K *
Unlock your potential as a senior leader in Field Service Management, overseeing solutions for healthcare and asset-intensive sectors. Drive technical excellence, mentor teams, and shape innovative st...
4 weeks ago
$85K - $115K *
Empower IT operations by building and managing internal systems, ensuring productivity and security. As the first hire, you'll shape the IT function, streamline processes, and support the team while c...
1 week ago
$110K - $130K *
Elevate your career by collaborating with cross-functional teams to enhance business operations, streamline processes, and drive value through effective analysis and documentation. Your expertise will...
1 week ago
$110K - $145K *
Champion innovative solutions as a Senior Business Analyst, driving requirements gathering and Agile processes to enhance custom applications for DHS. Collaborate with teams to streamline operations a...
2 weeks ago
System Engineer (in office & remote)
$85K - $100K *
Champion innovative solutions as a System Engineer, driving client success through technology implementation and project management. Collaborate with teams to deliver projects on time and enhance clie...
1 week ago
Sr. Security Engineer - Federal Customer
$120K - $145K *
Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...
Reposted 5 days ago
$80K - $95K *
Join our team as a National Support Engineer, where you will provide expert guidance and second-level support to enhance instrument performance, analyze service data, assist in customer training, and...
3 weeks ago
$80K - $95K *
Join a team that excels in providing expert support for diagnostic instruments. You will resolve complex technical issues, analyze service data, and engage with teams to enhance performance and custom...
3 weeks ago
$72K - $100K *
Join our dynamic team as a Sr. Credit Analyst, owning the underwriting cycle from application review to decision-making. Leverage your analytical skills to enhance credit processes and contribute to a...
1 week ago
Business Analyst (Information Technology Analyst 2)
$72K - $122K *
Accelerate progress at a dynamic team focused on business analysis, user requirements, and IT project implementation. Collaborate with diverse stakeholders to enhance court technology and provide ongo...
1 week ago
Clinical Application Support Specialist II- RO
$70K - $105K *
Unlock potential by providing exceptional support and training in clinical software, ensuring customer satisfaction through effective communication and problem-solving in a fast-paced environment. Joi...
2 weeks ago
Customer Experience Engineer I/II
$100K - $135K *
Shape the future of customer engineering by resolving complex technical issues for enterprise clients. Collaborate with teams to enhance tools and processes while gaining hands-on experience in a dyna...
2 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.