Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$110K - $130K *

Unlock potential by transforming complex data into actionable insights. Collaborate with leaders across functions to create KPIs, analyze business performance, and foster a data-driven culture through...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $105K *

Join a dynamic team as a Lead Security Analyst, overseeing SOC operations, mentoring analysts, and enhancing security protocols. Drive incident response and ensure quality assurance in a fast-paced, c...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $158K *

Elevate enterprise testing by managing Tricentis Tosca for automated quality assurance. Collaborate with cross-functional teams to enhance testing maturity, ensure platform stability, and support miss...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$103K - $164K *

Lead and innovate security solutions, assess risks, ensure compliance, and collaborate with stakeholders to enhance enterprise security frameworks in a dynamic environment...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by leveraging your expertise in PeopleSoft Financials and Supply Chain to drive project success, enhance client relationships, and deliver optimal solutions in a collaborative environ...

California, USRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Drive financial excellence by integrating and analyzing revenue and expense forecasts, ensuring alignment across functions. Collaborate with FP&A teams to deliver actionable insights and support strat...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Shape the future of SaaS Cyber Solutions by driving pipeline generation, building partnerships, and representing the brand at key events. Collaborate with teams to enhance customer feedback and execut...

Toronto, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Champion the technical side of sales by delivering tailored demos, managing RFPs, and collaborating on complex deals. Immerse yourself in the sales cycle, ensuring prospects see the value of our solut...

Chicago, ILRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$172K - $202K *

Lead the charge in delivering expert guidance on identity and access management technologies, focusing on architecting solutions and producing actionable research to enhance client performance and sec...

RemoteRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Business Services

$78K - $143K *

Champion operational excellence by managing projects, analyzing data, and collaborating with cross-functional teams to enhance processes and tools. Drive solutions that support business objectives whi...

Sunnyvale, CARemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Innovate by developing scalable applications and data pipelines, leveraging Python and cloud platforms. Collaborate with cross-functional teams to modernize enterprise systems and enhance backend serv...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $100K *

Join a team that's dedicated to transforming technical training. As a Technical Trainer, you'll inspire learning and empower customers with the knowledge to excel in IP network technologies through en...

Illinois, USRemote

5 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Lead the charge in resolving complex customer issues by bridging support and engineering. Collaborate with teams to investigate, troubleshoot, and advocate for customer needs while enhancing technical...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$200K - $250K *

Unlock your potential as a senior leader in Field Service Management, overseeing solutions for healthcare and asset-intensive sectors. Drive technical excellence, mentor teams, and shape innovative st...

Arlington, VARemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $115K *

Empower IT operations by building and managing internal systems, ensuring productivity and security. As the first hire, you'll shape the IT function, streamline processes, and support the team while c...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Elevate your career by collaborating with cross-functional teams to enhance business operations, streamline processes, and drive value through effective analysis and documentation. Your expertise will...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $145K *

Champion innovative solutions as a Senior Business Analyst, driving requirements gathering and Agile processes to enhance custom applications for DHS. Collaborate with teams to streamline operations a...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $100K *

Champion innovative solutions as a System Engineer, driving client success through technology implementation and project management. Collaborate with teams to deliver projects on time and enhance clie...

Tampa, FLRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join us to design and secure next-gen infrastructure while ensuring compliance. Collaborate with a diverse team, automate security practices, and mitigate risks through innovative solutions to uphold...

RemoteRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join our team as a National Support Engineer, where you will provide expert guidance and second-level support to enhance instrument performance, analyze service data, assist in customer training, and...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Join a team that excels in providing expert support for diagnostic instruments. You will resolve complex technical issues, analyze service data, and engage with teams to enhance performance and custom...

Florida, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$72K - $100K *

Join our dynamic team as a Sr. Credit Analyst, owning the underwriting cycle from application review to decision-making. Leverage your analytical skills to enhance credit processes and contribute to a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $122K *

Accelerate progress at a dynamic team focused on business analysis, user requirements, and IT project implementation. Collaborate with diverse stakeholders to enhance court technology and provide ongo...

Trenton, NJRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$70K - $105K *

Unlock potential by providing exceptional support and training in clinical software, ensuring customer satisfaction through effective communication and problem-solving in a fast-paced environment. Joi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $135K *

Shape the future of customer engineering by resolving complex technical issues for enterprise clients. Collaborate with teams to enhance tools and processes while gaining hands-on experience in a dyna...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.