Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$105K - $125K *

Transform coding quality and efficiency as a senior expert in radiology coding. Collaborate with cross-functional teams to enhance processes, provide guidance, and drive best practices, ensuring excep...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Transform your career by developing innovative software solutions in a collaborative Agile environment. Engage in all phases of the software development lifecycle while enhancing cybersecurity and ide...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Transform client interactions by leading collaborative discussions to gather requirements, create documentation, and support modernization efforts. Drive innovative solutions in the transition to Gene...

Seattle, WARemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Join a team that's dedicated to advancing clinical data programming in oncology. Leverage your expertise to develop SAS programs, ensure data integrity, and collaborate with cross-functional teams to...

New Jersey, USRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$153K - $199K *

Champion the deployment and optimization of GPU-accelerated HPC systems, collaborating with clients to deliver cutting-edge AI solutions. Leverage your expertise in performance tuning and benchmarking...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$153K - $199K *

Champion innovative HPC and GenAI solutions by deploying and optimizing GPU systems. Engage directly with clients to deliver cutting-edge infrastructure, ensuring high performance and reliability acro...

Massachusetts, USRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Explore innovative solutions as an Epic Application Analyst Senior, enhancing Radiant workflows and optimizing imaging operations to improve patient care. Collaborate with stakeholders to define techn...

Wisconsin, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$89K - $131K *

Join a team that's dedicated to optimizing Epic applications across clinical and revenue cycle areas. Collaborate with stakeholders to enhance workflows, system performance, and user experience while...

Norfolk, VARemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$180K - $220K *

Explore career opportunities as you collaborate with a dynamic team to create innovative test automation solutions that enhance intelligent technology for consumer use-cases while driving efficiency i...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $140K *

Take ownership of building intelligent, cloud-native solutions that streamline radiology workflows. Collaborate with cross-functional teams to deliver reliable software, ensuring quality and security...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $90K *

Transform the IT landscape by enhancing cloud services and user systems. Play a key role in optimizing platforms like Azure, O365, and Jira, while driving efficiencies through automation and collabora...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Explore the dynamic role of a Program Manager, overseeing end-to-end data collection programs. Drive operational excellence, client satisfaction, and strategic execution in a fast-paced environment, e...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$150K - $207K *

Partner with us to drive enterprise AI adoption by assessing, deploying, and securing Microsoft 365 Copilot and Agent 365 capabilities. Leverage your expertise to enhance customer environments and ens...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $192K *

Join a team that's poised to lead integrated IT audits while managing client relationships and project execution. Contribute to growth initiatives, talent development, and business solutions for Risk...

United StatesRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$112K - $158K *

Lead a dynamic team to enhance customer engagement and satisfaction. Drive best practices in service delivery, manage escalations, and foster team growth while ensuring alignment with business objecti...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to delivering exceptional service as a Field Service Engineer. Leverage your expertise in PET/NUC/CT modalities to troubleshoot, repair, and enhance customer satisfaction...

Houston, TXRemote

4 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Lead advanced troubleshooting and repair of medical equipment, ensuring customer satisfaction through service excellence. Collaborate with teams, mentor junior engineers, and drive initiatives to enha...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Lead the installation, maintenance, and troubleshooting of complex medical equipment, ensuring exceptional service and customer satisfaction. Collaborate with teams to drive operational excellence and...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Join our dynamic Talent Acquisition team as a Technical Recruiter, managing the full-cycle hiring process to attract top talent for our Prime contracts supporting the Intelligence Community, emphasizi...

Annapolis, MDRemote

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $180K *

Innovate testing and automation systems to enhance software release confidence. Lead technical direction, integrate AI for efficiency, and ensure reliable verification processes while fostering collab...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$81K - $138K *

Optimize customer support operations by triaging issues, enhancing data services, and driving platform adoption. Collaborate with cross-functional teams to improve user experiences and operational eff...

Alabama, USRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Transform mission-critical applications by designing and developing scalable solutions. Collaborate with cross-functional teams to ensure reliability and performance while leveraging cloud infrastruct...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $100K *

Champion transformative solutions as an IT Business Analyst, driving strategic vision across departments. Collaborate closely with stakeholders to enhance business information systems and optimize pro...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by transforming complex data into actionable insights. Collaborate with leaders across functions to create KPIs, analyze business performance, and foster a data-driven culture through...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $105K *

Join a dynamic team as a Lead Security Analyst, overseeing SOC operations, mentoring analysts, and enhancing security protocols. Drive incident response and ensure quality assurance in a fast-paced, c...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.