Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$110K - $130K *

Champion your career in cybersecurity by enhancing threat detection and response capabilities in a dynamic environment. Collaborate closely with security teams to establish and improve cyber threat in...

Pennsylvania, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $95K *

Unlock potential by analyzing operational challenges and driving improvements. Collaborate with cross-functional teams to deliver data-driven insights and optimize workflows, enhancing service deliver...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Champion the advancement of information security by overseeing operations, incident responses, risk assessments, and security process enhancements. Collaborate effectively to improve security protocol...

Atlanta, GARemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$56K - $114K *

Help us advance our secure computing environment by maintaining and optimizing infrastructure, ensuring reliability and performance, and supporting the deployment of new technologies while providing e...

Lansing, MIRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $105K *

Optimize healthcare support by serving as the primary contact for clinical application issues. Collaborate with clinicians and IT teams to troubleshoot, educate, and resolve technical challenges, ensu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$99K - $110K *

Analyze healthcare informatics operations and EHR workflows to identify improvements. Collaborate with SMEs to enhance user support, training, and adoption strategies, ensuring effective program imple...

Arlington, VARemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$170K - $205K *

Join a dynamic team to lead AI agent deployments in healthcare. Leverage your software engineering expertise and client-facing skills to drive technical delivery, influence product development, and en...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Join a dynamic team driving Operational Excellence by transforming data into actionable insights that enhance decision-making, track financial benefits, and foster collaboration across business units...

Texas, USRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$132K - $208K *

Lead the charge in transforming data center network designs into seamless execution. Drive end-to-end delivery of infrastructure projects, ensuring timely and efficient deployment across multiple site...

Colorado, USRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$72K - $111K *

Elevate quality assurance efforts for ITSM applications by devising test strategies, executing various testing methodologies, and ensuring stakeholder acceptance. Drive continuous improvement while co...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $110K *

Join a dynamic team as you analyze business challenges, gather requirements, and collaborate with technical teams to deliver user-centered solutions in regulated environments, driving continuous impro...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Transform legacy systems into modern applications, leveraging your expertise in IBMi and collaborating with international teams to meet diverse client needs. Drive innovation and excellence in system...

Chicago, ILRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $95K *

Unlock potential by providing strategic business analysis and project management expertise. Collaborate with stakeholders to enhance processes, ensure data integrity, and deliver impactful business so...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$113K - $153K *

Unlock potential by driving technical solutions and cross-functional initiatives. Collaborate with teams to enhance product quality and customer experience while owning escalations and developing inte...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$105K - $115K *

Empower a high-performing technical support team, ensuring exceptional service and operational efficiency. Drive strategic collaboration between support and product teams to enhance customer satisfact...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Transform your career by managing critical systems operations, enhancing infrastructure, and driving automation in a dynamic environment. Collaborate with a skilled team to ensure high availability an...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $126K *

Elevate user engagement through hands-on support of AI platforms, managing operations, and driving adoption. Collaborate to enhance end-user experiences while ensuring ethical use of advanced technolo...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $120K *

Elevate operational excellence by analyzing complex data, developing insights, and delivering polished reports. Collaborate with stakeholders to enhance program management and streamline processes usi...

Texas, USRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Empower a high-performing technical support team by executing strategic communication plans, mentoring talent, and enhancing service delivery for payroll tax platforms, ensuring quality and customer s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $119K *

Unlock your potential in a senior role driving sales enablement strategies. Collaborate with cross-functional teams to enhance seller readiness and productivity, focusing on governance and adoption to...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $119K *

Join a team that's transforming sales enablement through innovative learning solutions. As a senior analyst, you'll design impactful training and resources, leveraging AI to enhance seller performance...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Innovate solutions by analyzing and supporting enterprise applications in a healthcare setting. Collaborate with teams to enhance workflows, troubleshoot issues, and lead projects, ensuring optimal so...

Arizona, USRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$73K - $110K *

Lead impactful projects to enhance Apptio TBM solutions, driving cost transparency, benchmarking, and strategic planning through collaboration with IT and business partners in a fully remote environme...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Transform customer service delivery by managing key accounts, aligning processes to SLAs, and driving continuous improvement. Collaborate across teams to enhance satisfaction and ensure seamless opera...

Massachusetts, USRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Empower People Operations by optimizing processes across the employee lifecycle. Collaborate cross-functionally to enhance efficiency, drive improvements, and maintain high-quality HR services while s...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.