Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$72K - $122K *

Lead incident response efforts within a dynamic Cyber Incident Response Team, utilizing advanced security tools to monitor and protect Judiciary technology. Collaborate on special projects and ensure...

Trenton, NJRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$116K - $151K *

Take ownership of the Knowledge & Enablement function, driving strategy and execution to enhance self-service effectiveness and agent performance. Collaborate with cross-functional teams to ensure imp...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $120K *

Join a team that's dedicated to enhancing AI product quality through rigorous testing and requirements management. Collaborate with cross-functional teams to ensure software meets user needs and indus...

Virginia, USRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Join our team to ensure high-quality AI product releases by developing test plans, executing tests, and managing requirements. Collaborate with stakeholders to enhance product functionality and drive...

Virginia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $175K *

Elevate your career by leading technology integration for M&A, ensuring seamless execution from due diligence to stabilization. Drive cross-functional collaboration and deliver predictable outcomes wh...

St. Louis, MORemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$131K - $243K *

Empower data-driven decision-making by analyzing diverse datasets and creating actionable insights. Collaborate across teams to enhance reporting and automate processes, ensuring information quality a...

Three Rivers, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Transform complex cloud and data center solutions by leading implementations, ensuring technical readiness, and delivering exceptional customer support throughout the project lifecycle. Drive innovati...

Savannah, GARemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $110K *

Grow your career with a dynamic role supporting customer success through on-site installation, maintenance, and repair of advanced laboratory systems. Leverage your technical expertise and communicati...

Indiana, USRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $110K *

Elevate customer success by providing on-site installation, maintenance, and support for analytical instrumentation. Collaborate with clients to ensure optimal performance and satisfaction while trave...

Florida, USRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $110K *

Elevate customer success by delivering on-site installation, maintenance, and repair of analytical instrumentation. Utilize strong communication and problem-solving skills to ensure optimal performanc...

Virginia, USRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$83K - $130K *

Advance your career by providing exceptional on-site support for laboratory systems. Engage with diverse technologies, ensuring customer satisfaction through installation, maintenance, and problem-sol...

Ontario, CARemote

6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $110K *

Deliver exceptional service by installing, maintaining, and troubleshooting analytical instruments. Collaborate with customers to optimize performance and ensure satisfaction while supporting business...

Pennsylvania, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$77K - $115K *

Join a team that's driving innovation in IT solutions by leveraging your expertise in systems analysis and functional design. Collaborate with cross-functional teams to enhance business processes and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Champion growth by leveraging your engineering expertise to drive sales, build relationships, and expand market presence in a dynamic territory. Collaborate with teams to create impactful strategies a...

St. Paul, MNRemote

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$56K - $114K *

Drive the success of secure computing platforms by managing installations, upgrades, and problem resolutions. Collaborate with teams to enhance IT infrastructure, ensuring reliability, performance, an...

Lansing, MIRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Tackle complex problems by implementing ServiceNow solutions for top clients. Collaborate with a dynamic team, ensuring quality and efficiency in digital transformation projects, while delivering impa...

CanadaRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Deliver impactful workforce insights by developing and optimizing Workday reports and dashboards. Collaborate with HR and stakeholders to ensure data accuracy, security, and compliance while enhancing...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Engage with our team as a Senior Services Engineer, driving B2B integration and managed file transfer solutions. Ensure operational excellence and reliability in mission-critical systems while providi...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$61K - $125K *

Build strong client relationships as a Treasury Management expert, managing a high-value portfolio. Drive client satisfaction through tailored solutions, data analytics, and collaboration across teams...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $135K *

Transform healthcare by developing cloud-native solutions that enhance radiology workflows. As a Senior Software Developer, you'll lead full-stack projects on AWS, ensuring quality and security while...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K *

Join a dynamic team to manage client technologies, mentor peers, and deliver IT assessments. This hands-on role emphasizes client service and consultant development, ensuring optimal performance acros...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$139K - $208K *

Unlock potential by driving technical sales support and solutions for customers. Collaborate with sales teams to achieve targets while providing expert guidance on F5 products and services, ensuring c...

New York, NYRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$115K - $173K *

Elevate your career by joining a dynamic sales team as a Solutions Engineer, where you'll leverage technical expertise to drive sales, support customers, and deliver innovative F5 solutions that bridg...

Olympia Fields, ILRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$127K - $191K *

Unlock potential by driving technical sales solutions for major service providers. Collaborate with sales teams to articulate value propositions, mentor peers, and deliver exceptional customer service...

California, USRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$104K - $156K *

Unlock your potential as a Solutions Engineer, driving sales success by leveraging technical expertise to address customer challenges and deliver F5 solutions. Collaborate with sales teams to achieve...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.