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Explore Software Support Engineer Jobs
Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
What Does a Software Support Engineer Do?
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Skills Employers Look For
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Career Paths and Work Settings
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Find Software Support Engineer Jobs on Ladders
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Software Support Engineer Jobs
$86K - $198K *
Develop and implement innovative cybersecurity automation solutions, mentoring team members while ensuring compliance and security across cloud environments. Collaborate with engineers to enhance secu...
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$80K - $95K *
Shape the future of network operations by supporting and troubleshooting connectivity issues in a dynamic manufacturing environment, ensuring reliable infrastructure and seamless collaboration within...
1 week ago
Senior Forward Deployed Engineer, AWS Forward Deployed Engineering
$184K - $250K *
Lead the design and deployment of AI systems, collaborating with enterprise customers to drive technical strategy and operational excellence. Own end-to-end outcomes while mentoring teams and scaling...
2 weeks ago
$110K - $130K *
Champion a culture of automation and continuous delivery by managing AWS infrastructure and developing CI/CD pipelines. Collaborate with software teams to enhance deployment practices and ensure optim...
2 weeks ago
Sr Mainframe Systems Programmer
$158K - $198K *
Support our z/OS platform team as a Senior Mainframe Systems Programmer, managing enterprise storage infrastructure, ensuring performance and security, and collaborating with a specialized technical t...
3 weeks ago
Sr Mainframe Systems Programmer
$158K - $198K *
Transform enterprise storage management by leading a specialized team in z/OS environments. Oversee IBM storage systems, ensuring security, performance, and availability while collaborating closely wi...
3 weeks ago
$125K - $160K *
Shape the future of national security by delivering innovative systems engineering solutions for overhead persistent infrared missions, ensuring alignment with strategic objectives and multi-domain in...
Reposted today
$125K - $160K *
Empower your career with a pivotal systems engineering role, supporting advanced OPIR mission management within the NRO. Collaborate across domains to enhance ground architecture and drive innovative...
Reposted today
Engineering Technician - Day Shift
$71K - $98K *
Accelerate your career by supporting and enhancing automated production systems. This role involves troubleshooting, maintenance, and continuous improvement initiatives to ensure efficient manufacturi...
1 week ago
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Transform your career by joining a dynamic team as a VDI Engineer, where you'll design, configure, and maintain a global virtual desktop environment while providing expert troubleshooting and support...
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Support the planning and execution of low-voltage systems, ensuring quality and safety standards are met. Collaborate with project teams to document processes and assist in troubleshooting, contributi...
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Senior Engineer - Red Team Operator
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Join a dynamic Red Team as a Senior Engineer, driving adversary emulation and enhancing cybersecurity measures. Collaborate across teams to identify risks, develop tools, and improve organizational de...
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Drive modernization efforts by managing enterprise systems and infrastructure. Collaborate with teams to ensure high availability, performance, and security while delivering innovative solutions and t...
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Unlock potential by leveraging your electrical engineering expertise to support military vessel operations. Collaborate with teams to ensure safe, reliable electrical systems while managing design and...
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Drive the design and support of advanced aircraft launch systems, ensuring efficient operations and technical solutions for naval aviation. Collaborate with engineering teams to troubleshoot and enhan...
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Unlock potential by engineering robust cloud infrastructures, collaborating with experts to modernize IT solutions. Drive innovation through DevOps practices and cutting-edge technologies, ensuring se...
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Grow your skills by collaborating with cloud architects to build and secure innovative cloud solutions. Leverage cutting-edge technologies within a DevOps framework to optimize infrastructure and deli...
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Grow your expertise in cloud engineering by collaborating with architects to build and secure innovative solutions. Leverage cutting-edge technologies within a DevOps framework to optimize infrastruct...
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Design and optimize cloud infrastructure solutions using AWS and Azure. Collaborate with architects and engineers to enhance security, automate processes, and manage costs while delivering innovative...
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Lead the charge in designing and implementing complex network solutions for a federal agency, ensuring high-performance and secure connectivity across multiple enclaves while providing expert troubles...
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Regulatory Engineer, Brier Hill, PA
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Shape your career by providing engineering solutions for underground mining equipment, collaborating with teams to enhance product functionality, and ensuring compliance with safety regulations. Your...
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Lead the charge in ensuring aerospace product quality by executing test plans, collaborating with cross-functional teams, and analyzing data to meet stringent industry standards. Your expertise will d...
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$82K - $103K *
Elevate production quality by developing and sustaining test solutions for PCBAs. Collaborate across teams to enhance reliability, efficiency, and safety in manufacturing processes while supporting ne...
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Systems Engineer-IT Sr Stf - E5
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Shape the future of aviation technology by leading ground systems integration, ensuring seamless operations and training for pilots using advanced simulators. Collaborate with cross-functional teams t...
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Frequently Asked Questions (FAQ)
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.