Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$120K - $145K *
Optimize cloud infrastructure by designing and managing secure AWS environments. Collaborate with architects and IT staff to implement Infrastructure-as-Code and ensure operational excellence in a fed...
2 weeks ago
$82K - $152K *
Engage in building innovative AI-driven solutions for legal professionals. Take ownership of backend development, leveraging Python and cloud technologies to create scalable features. Collaborate in a...
6 days ago
$82K - $152K *
Join a team that's redefining legal tech by developing AI-driven solutions for legal professionals. You'll take ownership of projects, leveraging cutting-edge tools to create scalable features that en...
6 days ago
Senior Network Engineer, Office Technology
$132K - $165K *
Transform network infrastructure by leading complex initiatives and ensuring reliable operations. Drive design, automation, and incident response while mentoring engineers and collaborating across tea...
2 weeks ago
$60K - $180K *
Engineer robust network solutions that support satellite ground systems. Collaborate with teams to design, implement, and maintain secure data communications networks, ensuring optimal performance and...
3 days ago
$95K - $149K *
Transform our DevOps capabilities by enhancing CI systems and cloud infrastructure. Collaborate with engineering teams to improve reliability and efficiency in build/test environments across AWS and A...
3 weeks ago
Artificial Intelligence Engineer
$99K - $225K *
Lead the charge in integrating advanced AI capabilities into production systems, ensuring reliable and efficient operation of AI features within complex software environments while collaborating with...
Reposted 5 days ago
$95K - $115K *
Transform the future of medical technology by developing innovative robotic systems for orthopaedics. Collaborate across teams to ensure compliance, optimize designs, and support product lifecycle man...
3 weeks ago
$80K - $95K *
Design innovative technology solutions by assessing customer needs. Collaborate with clients to create effective Security, VMS, and Access Control systems that meet industry standards and exceed expec...
4 weeks ago
$110K - $130K *
Empower your career by bridging RF cyber-research and software implementation. Lead multidisciplinary teams to define system architectures and convert findings into actionable solutions for cutting-ed...
3 days ago
Senior Software Integration Engineer (TTO3)
$120K - $145K *
Join our team to enhance High Performance Computing services, providing critical support for multi-vendor systems and advanced storage solutions across diverse environments. Your expertise will drive...
1 week ago
$90K - $110K *
Unlock potential by designing and optimizing IP transport networks for RAN services. Collaborate with cross-functional teams to ensure seamless integration and performance of Cisco platforms, enhancin...
3 weeks ago
$80K - $95K *
Transform IT operations by owning support processes, enhancing systems, and leading initiatives. Collaborate with tech teams to streamline vendor management and security projects, ensuring reliable an...
3 days ago
IT Support, Executive Services
$71K - $98K *
Elevate executive operations by delivering high-touch IT support to C-suite leaders. Collaborate with teams to ensure seamless tech experiences, manage hardware assets, and resolve complex issues with...
2 weeks ago
Sr. Engineer, Skylar Automation
$120K - $145K *
Transform mission-critical applications by designing and developing scalable solutions. Collaborate with cross-functional teams to ensure reliability and performance while leveraging cloud infrastruct...
2 weeks ago
$80K - $98K *
Optimize desktop support operations by managing hardware, software, and user needs. Deliver effective solutions for technical issues while maintaining inventory and ensuring compliance with standards...
Yesterday
$110K - $130K *
Lead the charge in engineering excellence by managing a dynamic team focused on product innovation, process optimization, and customer satisfaction. Drive strategic initiatives and foster a culture of...
3 weeks ago
$120K - $145K *
Transform the future of sensing hardware by validating and improving core electrical blocks. Collaborate across teams to enhance performance, reduce power consumption, and streamline designs from prot...
1 week ago
Field Engineering Technologist
$80K - $95K *
Elevate your career by providing advanced technical leadership on complex construction projects. Collaborate with teams to ensure safety, quality, and efficiency while mentoring others and driving ope...
1 week ago
Field Engineering Technologist
$80K - $95K *
Unlock potential by providing advanced technical leadership on complex construction projects. Oversee field execution, manage stakeholder coordination, and drive performance across safety, quality, sc...
1 week ago
Thermal Senior Principal Engineer
$174K - $225K *
Take ownership of cutting-edge thermal design solutions for AI and HPC products. Collaborate with cross-functional teams to develop efficient thermal solutions, drive innovation, and enhance product p...
Reposted 1 week ago
$104K - $194K *
Engage in driving demand planning and forecasting excellence within aerospace and defense. Collaborate cross-functionally to manage risks, enhance processes, and ensure SIOP governance while deliverin...
2 days ago
Sales Engineer (Channels, North America)
$110K - $130K *
Elevate partner success by leading technical enablement and support for North American channel partners. Drive strategic initiatives, manage Proof of Concepts, and bridge communication between partner...
6 days ago
Service Delivery Center, Senior Test and Quality Engineer
$67K - $136K *
Join a dynamic team as you ensure software quality through testing and automation. Collaborate with experts to deliver high-quality technology solutions for financial services clients, managing the fu...
Reposted 3 days ago
$108K - $130K *
Drive production and development test activities for high-reliability electronic products. Lead a team to enhance testing processes, advocate for engineering needs, and ensure compliance across aerosp...
Reposted 2 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.