Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Product Technical Support Specialist
$72K - $89K *
Drive your career with a dynamic team supporting marine and industrial engines. Collaborate with dealers and OEMs to provide technical support, troubleshoot issues, and enhance product quality in a fa...
2 days ago
$99K - $225K *
Champion user-centric design by crafting intuitive digital experiences for self-service cloud platforms. Collaborate with product managers and agile teams to enhance user engagement through research...
1 week ago
$99K - $225K *
Join a dynamic team to design intuitive user experiences for cloud platforms. Collaborate with product managers and agile teams to enhance user engagement through research, prototyping, and interface...
2 weeks ago
Senior Enterprise Technical Support Engineer
$120K - $145K *
Elevate your career by providing expert technical support and mentorship to Enterprise Customer Support Engineers, ensuring exceptional customer satisfaction through advanced troubleshooting and colla...
2 weeks ago
$80K - $135K *
Unlock potential by becoming the primary technical partner for customer sites, ensuring operational and technical success, and fostering deep relationships with engineering and operations teams while...
1 month ago
$80K - $95K *
Transform your career by delivering innovative IT and OT solutions in a dynamic manufacturing environment. Collaborate with cross-functional teams to enhance system reliability and performance while p...
5 days ago
Senior Technical Support Engineer
$70K - $100K *
Pioneer exceptional customer experiences by resolving technical issues and collaborating cross-functionally. Leverage your expertise to ensure seamless product operation and enhance customer satisfact...
Today
Support Engineer V - AMZ10563864
$133K - $181K *
Lead and manage deployment phases for multiple programs, collaborating with vendors and customers. Drive testing efforts to enhance productivity and quality while diversifying the vendor portfolio for...
2 days ago
Senior Technical Support Engineer - PST
$120K - $145K *
Join a team that's shaping the future of healthcare technology by tackling complex technical challenges in enterprise health systems. You'll drive incident resolution, enhance support processes, and m...
Today
Senior Technical Support Engineer - PST
$110K - $130K *
Accelerate progress at our Technical Support team as a Senior Technical Support Engineer, tackling complex issues for enterprise health systems and radiology groups while shaping support processes and...
Today
$95K - $145K *
Lead the charge in providing exceptional technical support for inverter-based products, collaborating with cross-functional teams to enhance documentation and troubleshooting tools, while ensuring cus...
2 weeks ago
L3 Technical Support Engineer - Enterprise Networking & AV Solutions
$100K - $120K *
Elevate customer satisfaction by providing expert L3 technical support for enterprise networking and AV solutions. Collaborate with engineering teams to resolve complex issues, ensuring seamless opera...
3 weeks ago
$180K - $210K *
Elevate customer success by providing expert technical support for AI-powered robotic systems. Drive incident resolution, enhance support processes, and collaborate cross-functionally to ensure seamle...
1 week ago
$77K - $176K *
Unlock your potential as a Network Engineer, leveraging your expertise to design and optimize critical network infrastructures for the Department of Defense, ensuring security and reliability in evolv...
Yesterday
$77K - $176K *
Take ownership of critical network design and architecture to support the Department of Defense. Leverage your expertise in cybersecurity and enterprise solutions to enhance national security and driv...
Yesterday
$77K - $176K *
Join our team as a Network Engineer, leveraging your expertise to design and optimize enterprise networks for the Department of Defense, ensuring security and reliability while adapting to evolving mi...
Yesterday
$77K - $176K *
Unlock potential by leveraging your expertise in network design and cybersecurity to enhance the Department of Defense's infrastructure. Collaborate with a skilled team to develop secure, reliable net...
Yesterday
$77K - $176K *
Drive the design and implementation of advanced network solutions for the DoD, ensuring security and reliability. Leverage your expertise in network architecture and cybersecurity to support critical...
Yesterday
$77K - $176K *
Join a dynamic team to design and optimize enterprise networks for the DoD, ensuring security and reliability while addressing evolving mission needs. Leverage your expertise in advanced network archi...
Yesterday
$77K - $176K *
Engage as a seasoned Network Engineer to design and optimize enterprise networks for the DoD, ensuring security and reliability while addressing evolving mission needs through advanced technologies an...
Yesterday
Application Support Engineer (Weekend Shift)
$80K - $140K *
Join a team that's dedicated to enhancing client operations by providing expert application support. You'll plan and execute client implementations, manage system performance, and ensure seamless serv...
2 weeks ago
Sr. Technical Support Specialist
$72K - $108K *
Join a dynamic team to tackle complex technical challenges and enhance client success. Leverage your expertise in IT operations and client support to deliver innovative solutions and exceptional servi...
1 week ago
$87K - $108K *
Champion customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance product knowledge, and ensure a positive experience f...
1 week ago
$87K - $108K *
Champion customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance documentation, and drive resolutions, ensuring a seam...
1 week ago
$87K - $108K *
Empower customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance product knowledge, and ensure a positive experience fo...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.