Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$99K - $225K *
Join us to leverage your expertise in Forcepoint cybersecurity technologies, enhancing our enterprise infrastructure through effective deployment, management, and optimization of DLP solutions while e...
6 days ago
$99K - $225K *
Join a team that's enhancing cybersecurity by architecting and optimizing Forcepoint solutions. Leverage your expertise in DLP and network security to protect enterprise infrastructure and ensure comp...
6 days ago
$99K - $225K *
Lead the architecture and optimization of Forcepoint cybersecurity solutions, ensuring robust data protection and compliance across enterprise infrastructure. Collaborate with teams to enhance securit...
6 days ago
$99K - $225K *
Champion the deployment and optimization of Forcepoint cybersecurity solutions, leveraging extensive experience in DLP and network security to enhance enterprise infrastructure and ensure compliance w...
6 days ago
$95K - $115K *
Optimize product development by designing, prototyping, and testing mechanical components. Collaborate with teams to ensure quality and manufacturability while supporting business growth through innov...
Reposted 3 days ago
Sr. Unified Comms Engineer - Federal Customer
$120K - $145K *
Empower mission success by engineering and enhancing unified communications platforms, ensuring seamless voice and collaboration for secure operations. Drive troubleshooting, support implementation, a...
Reposted 1 week ago
Senior Staff Product Marketing Engineer, Competitive Intelligence
$150K - $180K *
Transform competitive intelligence by building a robust program that benchmarks products, analyzes market dynamics, and enhances positioning. Collaborate across teams to drive insights and support sal...
3 weeks ago
Senior Field Support Technician / Deputy Lead
$100K - $130K *
Lead the charge in advanced technical support and field operations, coordinating teams to ensure seamless network connectivity and telecommunications for remote locations. Drive incident response and...
Yesterday
Engineering Operations Technician
$68K - $119K *
Empower your career by maintaining critical data center infrastructure. You'll ensure optimal performance and reliability of electrical and mechanical systems, contributing to a seamless digital exper...
1 week ago
$80K - $95K *
Join a team that's dedicated to providing expert IT support for enterprise desktop and end-user computing. Collaborate with senior leadership to enhance IT services, troubleshoot complex issues, and e...
Today
$90K - $100K *
Unlock potential by driving operational excellence in IT infrastructure. Collaborate with cross-functional teams to monitor, troubleshoot, and automate processes, ensuring seamless cloud and system op...
1 week ago
Sr. Engineer, Technical Support - Software Automation
$104K - $157K *
Empower your career by providing technical support for software issues in semiconductor equipment. Collaborate with customers nationwide, troubleshoot automation settings, and enhance software functio...
1 week ago
Sales Engineer (West Coast, US)
$110K - $130K *
Join a team that's redefining cybersecurity by leading technical strategies and executing Proof of Concepts. Collaborate with sales and R&D to bridge client needs and product evolution, ensuring succe...
3 weeks ago
Sales Engineer (West Coast, US)
$110K - $130K *
Accelerate progress at the forefront of cybersecurity by leading technical strategies in sales cycles. Engage directly with clients to ensure their needs are met and collaborate with teams to drive pr...
Reposted 3 weeks ago
$95K - $115K *
Unlock your potential by designing and implementing test methods for fiber optic systems. Collaborate with cross-functional teams to enhance product performance and support manufacturing efficiency in...
4 weeks ago
$110K - $130K *
Elevate healthcare technology by leading the development and support of the Artiva system. Collaborate with teams to analyze needs, design solutions, and ensure quality, while mentoring peers and mana...
1 week ago
Sales Engineer - Mid Market - West
$109K - $128K *
Empower industries by bridging cutting-edge IoT technology with operational excellence. Collaborate across teams to drive customer success while enhancing logistics, safety, and sustainability through...
Reposted 4 weeks ago
Level 3 Managed Services Engineer -- Microsoft
$95K - $115K *
Join a team that's dedicated to optimizing Microsoft-based systems, providing advanced technical support, and enhancing IT infrastructure. Collaborate with experts to resolve complex issues and drive...
4 weeks ago
Field Product Specialist / Technical Pre-Sales (Semi Test) - San Jose, CA
$204K - $327K *
Transform customer engagement by leveraging your technical expertise to deliver tailored solutions and drive strategic account planning. Collaborate with cross-functional teams to enhance product diff...
3 days ago
Technical Support Specialist (Northeastern USA)
$85K - $110K *
Deliver agronomic expertise and technical support to enhance product adoption and performance across the Northeast and Great Lakes regions, collaborating with sales and marketing teams to drive profit...
Yesterday
$80K - $95K *
Shape the future of electronic testing by developing and implementing innovative solutions that enhance product quality and manufacturing efficiency while collaborating with cross-functional teams thr...
3 days ago
Member of Technical Staff, Product & Engineering
$125K - $150K *
Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...
1 week ago
Customer Support Engineer-Fresno
$80K - $90K *
Join our dynamic team to support Reproductive Health customers by installing, maintaining, and repairing scientific instrumentation. Build strong relationships while ensuring top-notch service across...
1 week ago
$98K - $110K *
Drive innovation by designing and building AI-powered enterprise solutions. Collaborate with a dynamic team to enhance software capabilities, ensuring secure and scalable deployment for enterprise cus...
3 weeks ago
Platform Operations Support Engineer (Java / FTE)
$83K - $125K *
Optimize backend operations by supporting Java microservices, ensuring system reliability and performance through proactive monitoring, troubleshooting, and collaboration with cross-functional teams i...
Reposted 3 days ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.