Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$90K - $110K *
Champion growth by leveraging your engineering expertise to drive sales, build relationships, and expand market presence in a dynamic territory. Collaborate with teams to create impactful strategies a...
1 week ago
$90K - $110K *
Join a dynamic team to drive sales growth by creating opportunities, building relationships, and collaborating with partners. Leverage your engineering expertise to meet customer needs and enhance mar...
1 week ago
$80K - $95K *
Elevate technical pre-sales support by collaborating with sales teams to address customer needs, respond to queries, and guide hardware configurations, ensuring innovative solutions that enhance busin...
1 week ago
Technical Services Engineer (TSE) I
$111K - $149K *
Engage in the development and implementation of energy conservation measures for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful pr...
2 weeks ago
Technical Services Engineer (TSE) I
$91K - $122K *
Elevate energy efficiency by providing technical expertise in EaaS projects, focusing on retro-commissioning and energy conservation measures across complex multi-building portfolios in higher educati...
2 weeks ago
Technical Services Engineer (TSE) I
$111K - $149K *
Shape the future of energy management by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measu...
2 weeks ago
Technical Services Engineer (TSE) I
$101K - $135K *
Unlock potential by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and ensure successful projec...
2 weeks ago
Technical Services Engineer (TSE) I
$101K - $135K *
Champion energy efficiency by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measures in comple...
2 weeks ago
Technical Services Engineer (TSE) I
$111K - $149K *
Transform energy efficiency by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measures across...
2 weeks ago
Technical Services Engineer (TSE) I
$101K - $135K *
Join a dynamic team as a Technical Services Engineer, providing expertise in energy conservation and retro-commissioning for complex projects in higher education and healthcare. Collaborate with multi...
2 weeks ago
$112K - $257K *
Elevate mission-critical infrastructure by implementing and automating robust network and systems solutions across multi-cloud and on-premises environments, ensuring compliance and standardization whi...
5 days ago
$110K - $130K *
Discover innovative solutions as a Technical Sales Engineer, driving the sales process and collaborating with teams to deliver tailored optical technologies. Engage clients through presentations and d...
2 weeks ago
$110K - $130K *
Transform customer experiences by leading technical sales processes, delivering tailored optical solutions, and fostering long-term relationships in a dynamic, collaborative environment focused on inn...
2 weeks ago
System Engineer - Infrastructure Sustainment
$100K - $120K *
Join a dynamic team as a Systems Engineer, tackling complex technical challenges while optimizing mission-critical infrastructure across multiple locations. Collaborate with stakeholders to enhance se...
1 week ago
$75K - $90K *
Drive your career forward by providing exceptional field support for server systems. Engage with customers to resolve complex technical issues, ensuring satisfaction and contributing to a world-class...
Yesterday
$100K - $115K *
Join a dynamic team as a Service Engineer, providing critical technical support and solutions for server systems. Engage directly with customers, ensuring satisfaction through expert troubleshooting a...
Reposted 3 days ago
$112K - $257K *
Empower our team as a lead full stack developer, driving innovative solutions and guiding a talented group to enhance systems and tackle complex challenges in a dynamic environment...
1 week ago
$86K - $198K *
Join a dynamic team as a senior full stack developer, guiding technical decisions and delivering end-to-end solutions. Elevate development standards, mentor peers, and tackle complex challenges in an...
1 week ago
$98K - $124K *
Join a team that's dedicated to enhancing product supportability for engine programs. You'll lead engineers, manage schedules, and collaborate with design teams to optimize supportability while minimi...
4 days ago
$74K - $130K *
Empower users by providing on-site support for a GOTS solution, ensuring effective training and communication across the NASIC enterprise while managing requirements and enhancing operational efficien...
3 weeks ago
Senior Technical Support Engineer
$100K - $148K *
Explore a dynamic role in technical support, optimizing semiconductor applications and enhancing customer satisfaction through effective problem-solving and collaboration with cross-functional teams...
Today
$88K - $105K *
Grow your career with a dynamic role leading technical support for product prototypes. Utilize your expertise in troubleshooting and project management to enhance product reliability while collaborati...
1 week ago
$95K - $115K *
Unlock potential by leading technical support for complex systems, mentoring junior engineers, and driving strategic initiatives to enhance product reliability and customer satisfaction in a collabora...
1 week ago
$91K - $147K *
Empower customer success in cybersecurity as a Technical Support Engineer. Diagnose and resolve technical challenges, collaborate with teams, and enhance customer experiences through effective problem...
3 weeks ago
$80K - $95K *
Serve as a trusted advisor, ensuring optimal performance of critical communications systems. Leverage technical expertise to resolve issues, enhance service delivery, and drive customer satisfaction w...
Today
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.