Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Customer Success Engineer - Commercial
$140K - $160K *
Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...
Reposted 3 weeks ago
$82K - $92K *
Empower clients by delivering innovative infrastructure and cloud solutions. Collaborate with engineers to implement Microsoft 365 and Azure environments, ensuring seamless project execution and excep...
2 days ago
Senior Infrastructure Engineer
$175K - $210K *
Empower innovation by designing and operating cloud infrastructure for AI/ML workloads. This hands-on role requires deep GCP expertise and project coordination skills to support cutting-edge research...
1 week ago
$110K - $130K *
Join a team that's dedicated to solving complex challenges through full-stack development and systems integration. Collaborate closely with users and stakeholders to deliver impactful software solutio...
3 weeks ago
$86K - $198K *
Join our team to transform naval operations through data-driven solutions, enhancing submarine readiness and logistics. Collaborate with diverse stakeholders to develop scalable systems that improve d...
1 week ago
Sr Network Operations Engineer
$85K - $120K *
Drive excellence in network operations by providing 24/7 support, designing solutions, and ensuring compliance with security best practices. Collaborate with teams to enhance customer connectivity and...
5 days ago
$150K - $175K *
Engineer robust IT infrastructure solutions, driving automation and modernization across hybrid platforms. Lead lifecycle management, enhance security, and ensure operational reliability for a multi-s...
4 days ago
$99K - $225K *
Join a team that's advancing AI and ML solutions to enhance mission outcomes. Leverage your expertise in model development, optimization, and deployment across diverse environments while collaborating...
2 weeks ago
$120K - $150K *
Join us to lead the design and implementation of cutting-edge infrastructure tooling for cloud operations, driving innovation in regulated industries while mentoring junior engineers and collaborating...
Today
$120K - $150K *
Champion secure cloud deployments by designing and implementing robust security solutions across global infrastructures, ensuring compliance and operational excellence in a regulated environment...
Today
Engineering Support Specialist II
$80K - $95K *
Take ownership of engineering support initiatives, driving process improvements and collaborating across teams to enhance gas turbine engine performance and operability. Engage in modeling, testing, a...
1 week ago
$104K - $194K *
Join a team that's redefining satellite communications through innovative systems engineering. Lead integration efforts, collaborate across disciplines, and drive design evolution to ensure mission su...
Yesterday
Field Training & Support Engineer - Counter-UAS Technology
$95K - $115K *
Lead the charge in providing advanced technical training and support for Counter-UAS technology. Serve as a Subject Matter Expert, overseeing field deployments, troubleshooting complex issues, and ens...
Reposted 3 days ago
$95K - $115K *
Lead the advancement of diagnostic imaging systems by troubleshooting, optimizing performance, and ensuring compliance with industry standards. Collaborate with teams to enhance system reliability and...
2 days ago
$104K - $194K *
Empower innovation by leading systems integration for satellite communications. Collaborate with cross-functional teams to enhance design, manage technical reviews, and ensure seamless product develop...
Yesterday
$110K - $150K *
Lead innovative water resource projects, enhancing your engineering expertise through collaboration on diverse, multi-discipline initiatives that shape the future of transportation infrastructure...
3 weeks ago
$133K - $199K *
Drive innovation by designing and automating tools for content creation, collaborating with cross-functional teams to enhance production pipelines and deliver exceptional results in real-time graphics...
1 week ago
Senior IT Desktop Support Technician
$85K - $106K *
Empower teams by delivering exceptional desktop support and driving IT innovations in a dynamic environment. Collaborate across functions to enhance compliance, workflow efficiency, and user experienc...
Reposted today
Electronics Systems Engineer - Product Support
$90K - $141K *
Unlock your potential as you analyze and resolve complex electronic systems issues, supporting manufacturing and field teams to ensure high-quality vehicle control solutions for leading brands in the...
3 days ago
Technical Support Specialist (Engineer Systems 3) - 30601
$90K - $103K *
Lead the charge in delivering advanced LVC training solutions for military operations. Collaborate with teams to ensure seamless execution of training events, leveraging your technical expertise to en...
Reposted 3 days ago
Logistician II - Product Support (SZP)
$80K - $105K *
Lead lifecycle Logistics support for product development, integrating systems engineering and logistics planning to enhance operational readiness and product sustainment across multiple complex progra...
Reposted 2 weeks ago
$120K - $145K *
Join a dynamic team to define and develop innovative power management solutions. Leverage technical expertise and customer insights to drive product strategy, ensuring alignment with market needs and...
Yesterday
$73K - $103K *
Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...
2 weeks ago
System Engineer (in office & remote)
$85K - $100K *
Champion innovative solutions as a System Engineer, driving client success through technology implementation and project management. Collaborate with teams to deliver projects on time and enhance clie...
2 weeks ago
$80K - $95K *
Join a team that leverages mechanical engineering expertise to design and enhance innovative products. Collaborate with a skilled group of engineers to deliver effective solutions and contribute to pr...
Reposted 2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.