Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$80K - $95K *
Champion operational excellence by providing expert support for productivity tools like Jira and ServiceNow. Leverage your technical skills to diagnose issues, provision accounts, and configure applic...
1 week ago
Production Engineer - Manufacturing Process and ECO Implementation
$100K - $150K *
Transform production processes by leading engineering change implementations, ensuring seamless transitions from design to manufacturing. Collaborate across teams to enhance efficiency and quality in...
1 week ago
Senior Staff SSD Debug Engineer - 2270
$133K - $223K *
Join a dynamic team to triage and debug SSD failures, collaborating with cross-functional groups to drive root cause analysis and deliver solutions for data center products. Your expertise will be vit...
2 weeks ago
$130K - $167K *
Lead the charge in overseeing all aspects of Bank systems, ensuring optimal performance, security, and compliance. Manage resources, troubleshoot issues, and collaborate across teams for seamless oper...
Reposted 3 weeks ago
Transformation Manager, Technical Support (East Coast)
$132K - $150K *
Elevate the Technical Support transformation by driving strategic initiatives across Customer Experience. Own the execution of comprehensive plans, manage vital partnerships, and ensure success throug...
1 month ago
$105K - $180K *
Join a team that's dedicated to bridging factory operations and IT infrastructure. Leverage your expertise to enhance cybersecurity, manage network configurations, and support production-critical syst...
Yesterday
Sr. Technical Support Engineer
$110K - $130K *
Transform engineering initiatives by providing expertise across diverse teams, engaging stakeholders in product development, and overseeing NPI server product deployment while ensuring project objecti...
3 days ago
$80K - $95K *
Drive impactful process engineering solutions by applying best practices and standards throughout project lifecycles. Collaborate with teams to enhance refinery operations, ensuring compliance and pro...
3 days ago
$95K - $115K *
Unlock potential by providing mission-focused operational support, ensuring systems and networks are secure and optimized for real-time execution. Collaborate with engineers to maintain readiness, tro...
2 weeks ago
$95K - $115K *
Empower mission success by providing operational engineering support, ensuring systems and networks are secure and optimized. Collaborate with teams to troubleshoot, validate configurations, and maint...
2 weeks ago
Global Support Manager -AI Data Center Services
$139K - $214K *
Unlock potential by leading global support operations for mission-critical AI and HPC environments. Drive team growth, manage service delivery, and oversee P&L while ensuring technical excellence and...
2 weeks ago
$118K - $219K *
Unlock potential by designing and planning advanced network communication systems. Collaborate on hardware and software selection, conduct testing, and evaluate new technologies to enhance network cap...
1 week ago
$85K - $100K *
Lead the charge in developing complex IT architectures to enhance global Army Human Resources services. Design and implement data exchanges, ensuring software quality and delivering technical presenta...
Today
Senior Product Management Support (WEMT Team Lead)- 3693760
$108K - $130K *
Lead the charge in optimizing PMO operations for high-priority DoD medical programs. Collaborate with senior leaders, drive process improvements, and enhance organizational effectiveness to support mi...
2 weeks ago
$170K - $200K *
Join a team that's shaping the future of workforce management in the US. As a Solutions Consultant, you'll partner with sales to create tailored solutions for the Hospitality and Retail sectors, drivi...
1 week ago
$83K - $102K *
Champion the solutions for commercial HVAC projects by providing expert technical support, managing project timelines, and fostering relationships with engineers and contractors throughout the sales p...
Reposted 1 week ago
$110K - $130K *
Lead the charge in optimizing enterprise-level systems and networks, ensuring stability and performance across multiple locations while enhancing user experience through effective training and automat...
1 week ago
$120K - $265K *
Transform the future of secure systems by deploying and optimizing mission-critical infrastructure. Leverage your expertise in Linux, Kubernetes, and cloud technologies to enhance operational efficien...
1 week ago
$120K - $145K *
Accelerate progress at the forefront of technology by designing, deploying, and maintaining secure, scalable systems. Collaborate with teams to optimize cloud environments and automate processes, ensu...
1 week ago
Data Platform Engineer, Senior
$77K - $176K *
Optimize cloud-based data platforms by leveraging your DevOps expertise to enhance client environments, ensuring seamless orchestration and security while driving innovative solutions in a collaborati...
Today
Data Platform Engineer, Senior
$77K - $176K *
Empower your career as a senior platform engineer, leveraging cloud technologies to enhance data environments. Collaborate with cross-functional teams to drive strategy, design, and implementation of...
Today
$112K - $150K *
Shape the future of communication technology by providing expert technical support and training to diverse clients. Collaborate with sales and engineering teams to deliver innovative solutions while m...
1 week ago
Enterprise Support Engineer (West Coast)
$110K - $130K *
Unlock potential by providing expert technical support for enterprise clients. You'll bridge engineering and customer success, resolving complex issues, analyzing system performance, and enhancing cli...
Reposted 2 days ago
$110K - $130K *
Lead the charge in shaping complex technical solutions by developing operational requirements, translating needs into actionable plans, and coordinating across teams to ensure alignment with mission o...
2 weeks ago
$100K - $120K *
Join a skilled team to support and enhance large-scale Genesys implementations, focusing on installation, configuration, and daily operations to optimize the product suite performance...
Reposted 2 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.