Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Technical Services Engineer III
$147K - $197K *
Champion the development and implementation of energy conservation measures, providing technical expertise across commissioning processes in complex multi-building projects, while mentoring staff and...
2 weeks ago
Technical Services Engineer III
$120K - $161K *
Engineer innovative energy solutions by leading complex EaaS projects, optimizing system performance, and mentoring teams. Collaborate across disciplines to enhance energy conservation measures in mul...
2 weeks ago
Technical Services Engineer III
$147K - $197K *
Unlock potential by providing expert technical leadership in energy conservation projects, ensuring optimal performance across complex systems in higher education and healthcare environments while men...
2 weeks ago
Technical Services Engineer III
$134K - $179K *
Shape the future of energy management by leading complex EaaS projects, optimizing system performance, and mentoring technical teams in a collaborative environment focused on excellence and client sat...
2 weeks ago
Technical Services Engineer III
$134K - $179K *
Elevate your career by providing technical expertise in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance a...
2 weeks ago
Technical Service Engineer (TSE) II
$116K - $155K *
Transform energy management by leveraging your technical expertise in HVAC and building automation. Collaborate with multidisciplinary teams to optimize system performance and deliver impactful energy...
2 weeks ago
Technical Service Engineer (TSE) II
$116K - $155K *
Optimize energy performance by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to implement energy conservation measures, ensuring excellence in execution and cl...
2 weeks ago
Technical Service Engineer (TSE) II
$105K - $140K *
Unlock potential by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring e...
2 weeks ago
Technical Service Engineer (TSE) II
$128K - $171K *
Shape the future of energy management by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measure...
2 weeks ago
Technical Service Engineer (TSE) II
$128K - $171K *
Champion energy efficiency by leading complex EaaS projects, optimizing HVAC systems, and mentoring teams. Drive technical excellence in multi-building environments, ensuring successful implementation...
2 weeks ago
Technical Service Engineer (TSE) II
$128K - $171K *
Unlock your potential as a Technical Services Engineer, driving energy conservation in complex projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensur...
2 weeks ago
Product Support Engineer (Contract)
$146K - $208K *
Join us to empower client success as a Support Engineer, resolving technical issues, implementing customizations, and enhancing product quality. Collaborate with engineering to ensure seamless client...
3 weeks ago
Technical Customer Support Engineer
$80K - $90K *
Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...
Reposted 2 weeks ago
Product Launch & Technical Support Engineer
$88K - $105K *
Lead the charge in launching and supporting microwave radio products, ensuring compliance and performance through hands-on testing, technical support, and customer interaction across North America to...
Today
Product Launch & Technical Support Engineer
$95K - $115K *
Engage your expertise to launch and support microwave radio products, ensuring compliance and performance across North America. Collaborate cross-functionally to resolve technical issues and enhance c...
Today
Technical Support Specialist 794
$90K - $120K *
Provide Tier 1 Help Desk support for various applications, manage user accounts, and document customer issues. Collaborate with technical teams to enhance operations and develop user guides while gain...
2 weeks ago
Technical Support Specialist 794
$90K - $120K *
Manage Tier 1 Help Desk support for various applications, ensuring user access, issue resolution, and documentation. Collaborate with technical teams to enhance operations and support modernization ef...
2 weeks ago
$95K - $115K *
Join a team that's dedicated to providing advanced technical support and troubleshooting for end-user computing environments. Elevate user experiences by resolving complex issues and enhancing operati...
1 week ago
$77K - $176K *
Optimize customer deployments by transforming validated AI solutions into effective workflows. Collaborate with clients to ensure technical acceptance and implement seamless integrations while maintai...
1 week ago
$100K - $120K *
Pioneer customer solutions by leveraging your technical expertise to resolve complex issues swiftly, build strong relationships, and drive continuous improvement in post-sales support, ensuring custom...
Reposted 3 weeks ago
$90K - $110K *
Engage with clients as a technical expert, driving timely resolutions for complex data storage issues while fostering relationships and ensuring full adoption of solutions in a dynamic customer suppor...
Reposted 3 weeks ago
$70K - $94K *
Join a team that's dedicated to delivering comprehensive training solutions for both internal and external personnel, ensuring safe and effective task performance through innovative training methods a...
Reposted 2 days ago
$120K - $143K *
Join a team that's redefining user support in enterprise environments. Lead technical initiatives, resolve complex issues, and collaborate with stakeholders to enhance end-user computing solutions acr...
6 days ago
$80K - $95K *
Unlock potential by solving complex technical issues in healthcare IT, collaborating with global teams to enhance reliability and customer satisfaction while driving continuous improvement and proacti...
1 week ago
$72K - $99K *
Collaborate with a diverse team to provide IT support, ensuring seamless operation of PCs, printers, and servers. Engage in troubleshooting, user onboarding, and system maintenance to enhance user exp...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.