Explore Software Support Engineer Jobs

Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.

What Does a Software Support Engineer Do?

Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.

Skills Employers Look For

Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.

Career Paths and Work Settings

Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.

Find Software Support Engineer Jobs on Ladders

Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.

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$147K - $197K *

Champion the development and implementation of energy conservation measures, providing technical expertise across commissioning processes in complex multi-building projects, while mentoring staff and...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $161K *

Engineer innovative energy solutions by leading complex EaaS projects, optimizing system performance, and mentoring teams. Collaborate across disciplines to enhance energy conservation measures in mul...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$147K - $197K *

Unlock potential by providing expert technical leadership in energy conservation projects, ensuring optimal performance across complex systems in higher education and healthcare environments while men...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$134K - $179K *

Shape the future of energy management by leading complex EaaS projects, optimizing system performance, and mentoring technical teams in a collaborative environment focused on excellence and client sat...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$134K - $179K *

Elevate your career by providing technical expertise in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance a...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$116K - $155K *

Transform energy management by leveraging your technical expertise in HVAC and building automation. Collaborate with multidisciplinary teams to optimize system performance and deliver impactful energy...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$116K - $155K *

Optimize energy performance by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to implement energy conservation measures, ensuring excellence in execution and cl...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$105K - $140K *

Unlock potential by providing technical expertise in energy conservation for complex EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring e...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $171K *

Shape the future of energy management by leading technical services for EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and implement energy conservation measure...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $171K *

Champion energy efficiency by leading complex EaaS projects, optimizing HVAC systems, and mentoring teams. Drive technical excellence in multi-building environments, ensuring successful implementation...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$128K - $171K *

Unlock your potential as a Technical Services Engineer, driving energy conservation in complex projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensur...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$146K - $208K *

Join us to empower client success as a Support Engineer, resolving technical issues, implementing customizations, and enhancing product quality. Collaborate with engineering to ensure seamless client...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $90K *

Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$88K - $105K *

Lead the charge in launching and supporting microwave radio products, ensuring compliance and performance through hands-on testing, technical support, and customer interaction across North America to...

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Engage your expertise to launch and support microwave radio products, ensuring compliance and performance across North America. Collaborate cross-functionally to resolve technical issues and enhance c...

Today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Provide Tier 1 Help Desk support for various applications, manage user accounts, and document customer issues. Collaborate with technical teams to enhance operations and develop user guides while gain...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Manage Tier 1 Help Desk support for various applications, ensuring user access, issue resolution, and documentation. Collaborate with technical teams to enhance operations and support modernization ef...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a team that's dedicated to providing advanced technical support and troubleshooting for end-user computing environments. Elevate user experiences by resolving complex issues and enhancing operati...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$77K - $176K *

Optimize customer deployments by transforming validated AI solutions into effective workflows. Collaborate with clients to ensure technical acceptance and implement seamless integrations while maintai...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Pioneer customer solutions by leveraging your technical expertise to resolve complex issues swiftly, build strong relationships, and drive continuous improvement in post-sales support, ensuring custom...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Engage with clients as a technical expert, driving timely resolutions for complex data storage issues while fostering relationships and ensuring full adoption of solutions in a dynamic customer suppor...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $94K *

Join a team that's dedicated to delivering comprehensive training solutions for both internal and external personnel, ensuring safe and effective task performance through innovative training methods a...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $143K *

Join a team that's redefining user support in enterprise environments. Lead technical initiatives, resolve complex issues, and collaborate with stakeholders to enhance end-user computing solutions acr...

6 days ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Unlock potential by solving complex technical issues in healthcare IT, collaborating with global teams to enhance reliability and customer satisfaction while driving continuous improvement and proacti...

Waterloo, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$72K - $99K *

Collaborate with a diverse team to provide IT support, ensuring seamless operation of PCs, printers, and servers. Engage in troubleshooting, user onboarding, and system maintenance to enhance user exp...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Software Support Engineer do?question toggle

    A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.

  • What skills are important for Software Support Engineers?question toggle

    Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.

  • Do Software Support Engineer jobs require coding?question toggle

    Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.

  • How much do Software Support Engineers earn?question toggle

    Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.

  • What career paths can follow a Software Support Engineer role?question toggle

    Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.