Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
$95K - $115K *
Lead the design and development of analog and digital hardware in a collaborative, integrated team environment. Drive all phases from research to customer support, ensuring success in aerospace and de...
Reposted 1 week ago
$120K - $155K *
Elevate your career by leading complex mechanical systems projects across diverse sectors. Oversee project execution, mentor engineers, and drive innovative solutions while collaborating with multidis...
2 weeks ago
$90K - $110K *
Lead technical engagements in enterprise sales by running demos and guiding prospects through evaluations. Collaborate closely with sales teams and internal stakeholders to ensure customer needs are m...
Reposted 3 weeks ago
$110K - $130K *
Unlock your potential in a pivotal role supporting cutting-edge DoD programs. Collaborate with experts to enhance microelectronics security, assess vulnerabilities, and drive innovation in anti-tamper...
4 days ago
$110K - $130K *
Champion advanced anti-tamper technologies by assessing microelectronics and collaborating with military labs to enhance weapon systems' security against exploitation, ensuring the protection of U.S...
4 days ago
$120K - $145K *
Join a dynamic team as you lead the reliability program for our V2 and V3 aircraft, driving hands-on investigations and corrective actions across multiple engineering disciplines to enhance fleet perf...
2 weeks ago
$110K - $130K *
Join a dynamic team to empower partners in building AI solutions using the Cognigy platform. You will provide hands-on technical enablement, training, and support, guiding partners from basic understa...
Reposted 4 weeks ago
$80K - $110K *
Join a dynamic team to conduct power quality studies and thermal scans, ensuring optimal performance of electrical systems. Collaborate with partners to enhance energy efficiency and maintain safety s...
3 days ago
$95K - $115K *
Innovate as a Full Stack Engineer, shaping impactful products in a dynamic space. Collaborate across teams to drive reliable solutions, utilizing AI tools for efficiency while fostering a culture of l...
Reposted 4 weeks ago
User Terminal Operations Engineer
$90K - $110K *
Optimize user terminal operations and provide tier 3 support. Collaborate with engineering teams for firmware updates, troubleshoot issues, and enhance system performance to ensure seamless satellite...
Reposted 1 month ago
$49K - $290K *
Join a team that's dedicated to delivering exceptional customer support through advanced system management and security practices. Leverage your expertise in server maintenance and configuration manag...
2 days ago
$62K - $110K *
Optimize production processes by leading scientific investigations, analyzing data trends, and implementing corrective actions to enhance product quality and efficiency. Collaborate with cross-functio...
Reposted 1 week ago
$88K - $105K *
Shape the future of IT operations by building a robust ITSM practice. Collaborate across teams to design workflows, governance, and automation that enhance service delivery and operational efficiency...
1 week ago
$82K - $172K *
Unlock your potential by joining a dynamic team focused on advancing Electronic Warfare solutions. Leverage your expertise in spectrum operations and customer engagement to drive product success and s...
Yesterday
$82K - $172K *
Empower sales initiatives by providing expert technical support for CUxS products. Collaborate with teams to enhance product offerings and ensure customer satisfaction through demonstrations, training...
Yesterday
$110K - $120K *
Unlock your potential as a Solutions Engineer, guiding sales teams with expert network security advice, conducting training sessions, and supporting customer needs while driving professional services...
Reposted 1 week ago
$80K - $95K *
Manage IT systems support and administration for High Performance Computing environments. Engage in troubleshooting, monitoring, and optimizing multi-vendor servers and clusters while providing Tier 1...
3 weeks ago
Technical Staff Engineer-Product/Test
$110K - $130K *
Develop and enhance automated test systems for integrated circuits, collaborating with cross-functional teams to ensure efficient product validation and manufacturing solutions while mentoring junior...
2 weeks ago
$80K - $95K *
Drive integration and testing of advanced subsystems, collaborating with teams and customers to ensure successful deployment and performance evaluation in dynamic environments. Travel up to 40% to sup...
2 weeks ago
$82K - $173K *
Architect innovative RF testing solutions to enhance national security. Collaborate with a leading R&D team to develop and validate critical systems, ensuring safety and compliance while executing com...
3 days ago
$191K - $293K *
Drive the design and development of scalable backend services, ensuring reliable data delivery from Tanium to external systems. Mentor engineers and shape technical direction while enhancing observabi...
2 weeks ago
$191K - $293K *
Join a team that's shaping the future of data integration by designing and building scalable backend services. Lead technical direction, mentor engineers, and ensure reliable data delivery to enhance...
2 weeks ago
$100K - $120K *
Drive the security and scalability of global IT environments by managing networks, servers, and cloud services. Collaborate with teams to enhance infrastructure reliability and efficiency while troubl...
6 days ago
$128K - $192K *
Transform customer support by leading technical solutions and enhancing product quality. Drive service strategies and foster team development to ensure exceptional service delivery and operational exc...
Today
Data Center Project Engineer (TFO)
$100K - $120K *
Engineer mission-critical data center projects, focusing on tenant fit-out and deployment. Collaborate with teams to ensure projects meet specifications, timelines, and budgets while maintaining safet...
3 weeks ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.