Software Support Engineers help customers and internal teams resolve technical issues, keep applications running smoothly, and get more value from software products. These roles combine software knowledge, troubleshooting, communication, and customer service. Explore vetted Software Support Engineer opportunities on Ladders, including positions paying $100,000 or more.
Responsibilities vary by product and employer, but often include investigating application issues, reproducing software bugs, analyzing logs, answering technical questions, and guiding users through solutions. Support engineers may also work with engineering, product, and operations teams to escalate defects, share customer feedback, and improve product reliability and support processes.
Common qualifications include strong analytical and communication skills, experience troubleshooting software or systems, and familiarity with tools such as SQL, APIs, log analysis platforms, ticketing systems, or cloud services. Some roles require programming or scripting knowledge, experience with specific platforms, or expertise in areas such as networking, databases, cybersecurity, or enterprise applications.
Software Support Engineers work across industries, from SaaS and financial services to healthcare and technology. Depending on the role, they may support business customers, developers, or end users in remote, hybrid, or on-site settings. With experience, professionals can pursue paths in technical support leadership, solutions engineering, customer success, site reliability, product management, or software engineering.
Search Ladders for Software Support Engineer openings and related technical support roles. Explore vetted opportunities with salaries of $100,000 or more, and compare responsibilities, qualifications, and work arrangements to find positions that fit your experience and career goals.
Technical Service Engineer (TSE) II
$116K - $155K *
Lead the implementation of energy conservation measures in complex projects, providing technical expertise and mentorship. Collaborate with multidisciplinary teams to optimize system performance and e...
2 weeks ago
Technical Service Engineer (TSE) II
$105K - $140K *
Lead the technical execution of Energy-as-a-Service projects, optimizing energy conservation measures across complex multi-building portfolios. Collaborate with multidisciplinary teams to enhance syst...
2 weeks ago
Technical Service Engineer (TSE) II
$128K - $171K *
Bring your expertise to a dynamic role supporting Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance across...
2 weeks ago
Technical Service Engineer (TSE) II
$116K - $155K *
Optimize energy conservation measures by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to enhance system performance and mentor staff, ensuring successful pr...
2 weeks ago
Technical Service Engineer (TSE) II
$128K - $171K *
Lead the technical execution of Energy-as-a-Service projects, optimizing energy conservation measures across complex multi-building portfolios. Collaborate with multidisciplinary teams to enhance syst...
2 weeks ago
Technical Service Engineer (TSE) II
$128K - $171K *
Drive energy efficiency by providing technical expertise in EaaS projects. Collaborate with multidisciplinary teams to optimize system performance and mentor staff, ensuring successful implementation...
2 weeks ago
$95K - $115K *
Champion the growth of Field Service Engineering by bridging technical expertise and operational needs, ensuring successful project delivery and support for diverse industry partners in a dynamic, hig...
1 week ago
$88K - $105K *
Engage as a Field Service Engineer, supporting integration and testing of advanced subsystems. Collaborate with teams and customers to troubleshoot and enhance product performance while ensuring timel...
2 weeks ago
$88K - $105K *
Champion the integration and testing of advanced subsystems, collaborating with customers and engineering teams to ensure successful deployment and performance evaluation in dynamic environments. Trav...
2 weeks ago
$88K - $105K *
Join us to support the integration and testing of advanced subsystems, collaborating with customers and engineering teams to ensure successful deployment and performance evaluation in dynamic environm...
2 weeks ago
Support Engineer (Lab Support and Automation)
$86K - $130K *
Join a team that's driving innovation in SoC validation through hands-on software automation and lab support, enhancing validation processes while troubleshooting hardware and software issues in a dyn...
3 weeks ago
$61K - $141K *
Shape the future of military networks by leveraging your expertise in engineering and security. Collaborate with a dedicated team to develop and maintain critical systems that enhance the Navy's opera...
Yesterday
$110K - $130K *
Unlock potential by leveraging your expertise in Linux systems and cloud environments. Collaborate with teams to ensure high availability and security of enterprise IT infrastructure while driving aut...
2 weeks ago
$95K - $115K *
Join us to tackle complex challenges in our Data Center, ensuring system reliability and performance. You'll debug hardware and software issues, manage ticketing systems, and collaborate with partners...
Today
Support Engineer - TBS lab operations
$78K - $117K *
Transform lab operations by ensuring station health and infrastructure support, while proactively resolving issues and enhancing productivity for wireless technology development, including 6G initiati...
Reposted 1 week ago
$100K - $120K *
Transform the lab's development and operations by owning infrastructure, ensuring compliance, and facilitating seamless integration of security with development velocity, allowing teams to innovate wi...
4 weeks ago
Product Support Engineer - Google Cloud Platform
$90K - $110K *
Support our team in troubleshooting and resolving product issues within the Decision Management Product Suite. Collaborate with various stakeholders to ensure timely solutions while adhering to best p...
Reposted 5 days ago
IT/Support Operations Engineer (NY)
$80K - $95K *
Join our IT team as you address daily technical issues, enhance support standards, and maintain our office infrastructure. Play a vital role in user management and systems administration in a hands-on...
4 weeks ago
$110K - $130K *
Champion IT operations by leading administration, automation, and support for all endpoint and SaaS systems, ensuring seamless productivity and security in a rapidly growing tech environment...
Reposted 3 days ago
$80K - $95K *
Elevate your career by driving reliability and maintenance programs for cutting-edge robotics. Collaborate cross-functionally to analyze failures, develop preventative strategies, and ensure optimal f...
1 week ago
$80K - $95K *
Support our customers as a key technical resource, troubleshooting issues and driving resolutions. Collaborate with teams to enhance the support function while ensuring customer satisfaction and owner...
1 week ago
$86K - $198K *
Drive innovative solutions by leveraging your technical expertise and systems engineering skills to support mission-critical projects for defense applications, ensuring optimal performance in challeng...
1 week ago
Technical Customer Sales Engineer - Manufacturing Diagnostics
$95K - $115K *
Innovate with us to drive business growth in manufacturing diagnostics by identifying market opportunities, aligning customer needs with solutions, and supporting pre-sales activities. Engage with cus...
2 weeks ago
$100K - $120K *
Shape the future of server technology by leading technical collateral development, defining benchmarks, and creating proof of concepts. Collaborate with product managers and engineers to enhance produ...
1 week ago
$100K - $120K *
Drive innovation in server technology as a System Engineer, leading technical collateral development and creating benchmarks. Collaborate with product teams to enhance product differentiation through...
1 week ago
What does a Software Support Engineer do?
A Software Support Engineer diagnoses software problems, helps users resolve technical issues, investigates bugs, and works with teams such as engineering and product to escalate defects and improve the customer experience.
What skills are important for Software Support Engineers?
Employers often value troubleshooting, clear communication, customer service, and familiarity with software systems. Depending on the job, useful technical skills may include SQL, APIs, scripting, log analysis, cloud platforms, databases, and networking.
Do Software Support Engineer jobs require coding?
Not all roles require coding. Some focus on product troubleshooting and customer guidance, while others require scripting, programming, or the ability to read code to reproduce issues and collaborate with software engineers.
How much do Software Support Engineers earn?
Pay varies based on experience, location, industry, technical specialization, and employer. Ladders features vetted professional opportunities paying $100,000 or more, where available.
What career paths can follow a Software Support Engineer role?
Experienced professionals may move into support leadership, solutions engineering, customer success, site reliability engineering, product management, or software development, depending on their interests and skills.