Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$76K - $125K *

Elevate the impact of marketing analytics by providing expert BI support, delivering insightful solutions, and driving the evolution of reporting capabilities to enhance decision-making across diverse...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$76K - $125K *

Reimagine analytics and insights by harnessing your expertise in BI and reporting. Drive impactful campaign delivery through advanced data visualization and strategic insights, while collaborating wit...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the enhancement of finance systems in a dynamic environment, focusing on optimizing NetSuite and integrating additional solutions. This role involves strategy, system configuration, and process i...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $105K *

Champion the future of customer service by managing operations, enhancing workflows, and leading a high-performing team to ensure timely performance and exceptional service delivery across diverse reg...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Transform customer service operations by leading a high-performing team to enhance scheduling efficiency, improve service quality, and drive continuous improvement across contact-center metrics and wo...

Texas, USRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in managing client relationships, ensuring seamless service delivery, and identifying growth opportunities. Collaborate with teams to resolve issues and maintain high customer satisfac...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Lead the charge in delivering critical technology projects, driving initiatives from planning to production support while managing teams and stakeholders effectively. Foster collaboration and ensure p...

Mississauga, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Transportation

$130K - $160K *

Shape high-quality IT support operations by leading a dedicated service desk team, ensuring timely ticket resolution, and driving continuous improvement in a secure ITSM environment across multiple da...

5 days ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $190K *

Lead the evolution of a Project Management Centre of Excellence, establishing standards and governance to enhance clinical project delivery. Drive capability building and influence stakeholders across...

Today

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Elevate project success by leading software implementations in a dynamic SaaS environment. Manage multiple projects, foster collaboration, and drive results while ensuring alignment with client expect...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $170K *

Champion the optimization and governance of the Workday platform, ensuring system integrity and compliance while leading a dedicated support team to enhance operational efficiency and align technology...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $140K *

Transform project delivery by collaborating across teams to enhance scheduling, visibility of interdependencies, and risk management, ensuring alignment with best practices and achieving project goals...

Toronto, ONIn-Person

Reposted today

  •   11 - 15 years exp.  •   Real Estate & Construction

$110K - $130K *

Take ownership of program management and cloud governance, leading multi-cloud initiatives while ensuring quality, staffing, and client relationships across diverse task areas. Collaborate with techni...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $101K *

Develop and implement enterprise-wide building services programs, ensuring compliance and safety across Care Communities and Retirement Residences. Lead initiatives, mentor teams, and manage contracts...

Markham, ONIn-Person

4 days ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$118K - $145K *

Join our dynamic Cyberdefense team as a Senior Product Owner, driving product vision and strategy for security solutions. Oversee product lifecycle and collaborate with stakeholders to develop best-in...

Laval, QCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$118K - $145K *

Elevate your career by driving cybersecurity product strategies and managing Agile teams. Engage with stakeholders to shape product vision, prioritize backlogs, and lead projects from inception to mar...

Montreal, QCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $105K *

Join a team that's dedicated to enhancing operational efficiency and customer satisfaction. Lead cross-functional teams to drive performance improvements, manage project delivery, and foster a culture...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Drive seamless software and infrastructure releases across enterprise Identity and Access Management platforms, ensuring alignment with standards while minimizing risk and disruption. Collaborate with...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Pioneer excellence in care management by leading our residential program. Drive quality, staff development, and compliance while ensuring a supportive environment aligned with our mission and enhancin...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Lead the charge in delivering scalable SaaS solutions by managing multiple engineering teams, driving performance, and aligning technical outcomes with customer objectives to enhance operational excel...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$93K - $130K *

Grow and manage technology projects by ensuring successful delivery through effective planning, execution, and collaboration with stakeholders while mitigating risks and maintaining financial oversigh...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Technical Services

$78K - $137K *

Elevate progress at the intersection of technology and project management, leading cross-functional teams to deliver high-quality technical projects aligned with business goals while ensuring effectiv...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Manage high-performing end-user services to ensure responsive, secure support for workplace technology, driving operational excellence and team development while overseeing compliance and continuous i...

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$92K - $137K *

Unlock potential by serving as a strategic partner to executives, driving operational efficiency and accountability across teams. Manage complex projects, streamline processes, and ensure timely execu...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$120K - $158K *

Unlock potential by leading complex, cross-functional technology projects. Manage project planning, execution, and stakeholder collaboration to drive successful outcomes in a fast-paced environment fo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.