Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$100K - $120K *

Drive operational excellence as a trusted advisor, managing high-impact client accounts to translate complex data into strategic insights, guiding executive decision-making, and fostering client relat...

United StatesRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$71K - $106K *

Lead the charge in managing client engagements and mentoring staff while driving business development in a dynamic team focused on owner-managed businesses across the region. Join us for a rewarding c...

Victoria, BCIn-Person

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$93K - $125K *

Lead the charge in managing integrated logistics efforts across military programs, guiding a team of specialists in delivering projects on schedule and within budget while ensuring regulatory complian...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $94K *

Join a team that's dedicated to delivering innovative workplace solutions. Oversee client relationships, manage occupancy planning, and ensure alignment with corporate real estate strategies while dri...

Toronto, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$75K - $94K *

Elevate workplace solutions by managing client relationships and delivering tailored design strategies. Oversee occupancy management and collaborate with teams to ensure alignment with business object...

Ottawa, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in driving operational excellence through CI/CD automation, observability, and engineering management. Collaborate with technical teams and stakeholders to enhance system reliability a...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $115K *

Manage and elevate client programs by coordinating cross-functional teams, ensuring timely delivery and adherence to budget. Serve as the primary contact, driving best-in-class service and optimizing...

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Champion end-to-end Salesforce delivery, leading stakeholder engagement, solution design, and deployment strategies while ensuring alignment with business objectives and technical excellence across mu...

5 days ago

  •   5 - 7 years exp.  •   Transportation

$97K - $139K *

Empower cross-functional teams to swiftly resolve major incidents, ensuring minimal disruption and effective communication. Leverage technical expertise and crisis management skills to drive incident...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $160K *

Lead the development of weather response strategies for last-mile delivery, optimizing capacity and performance through data analysis and collaboration with stakeholders to enhance operational efficie...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$105K - $132K *

Drive operational excellence in preventative maintenance programs, ensuring compliance and safety across housing portfolios. Lead a dedicated team to enhance tenant experiences through proactive inspe...

Ottawa, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $150K *

Lead the charge in optimizing service delivery by managing diverse teams, driving key metrics, and enhancing client relationships. This role offers a unique opportunity to shape processes and ensure o...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading data technology projects that drive business success. Collaborate with cross-functional teams to deliver innovative solutions, enhance processes, and build strong client...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Empower the Department of Defense's NAVWAR mission by managing complex programs. Oversee project planning, budgeting, and resource allocation while ensuring stakeholder communication and program objec...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $175K *

Support us in managing and coordinating diverse projects, ensuring timely delivery and alignment with program goals. Collaborate with stakeholders to monitor performance, manage risks, and uphold comp...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Empower a dynamic team as you lead digital delivery efforts, ensuring technical excellence across diverse projects. Collaborate with stakeholders to enhance project outcomes and drive innovation in em...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$170K - $190K *

Elevate business systems by leading NetSuite management and integrations. Collaborate with cross-functional teams to ensure scalable, reliable processes while leveraging AI for development. Mentor a t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Shape the future of projects by leading cross-functional teams, ensuring timely, on-budget delivery with robust planning and execution. Your expertise will drive communication and collaboration to ach...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$99K - $225K *

Lead the charge in managing complex naval system programs, guiding multidisciplinary teams to ensure successful execution, compliance, and mission-critical objectives while navigating challenges and b...

Today

  •   15+ years exp.  •   Business Services

$125K - $165K *

Lead the charge in transforming Managed IT Services by driving operational excellence, enhancing customer satisfaction, and developing a high-performing team to support multiple external clients in a...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $165K *

Elevate your career by leading a dynamic Managed IT Services team, driving operational excellence, enhancing customer satisfaction, and fostering innovation in a fast-paced environment focused on scal...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $169K *

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower project delivery by leading cross-functional teams, leveraging GCP and DevOps practices to ensure timely, high-quality outcomes. Drive innovation in microservices and API management while fost...

Calgary, ABIn-Person

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $160K *

Join a team that's leading the charge in IT operations by enhancing service delivery and vendor management across multiple business lines, while driving strategic technology initiatives for growth and...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$86K - $108K *

Join a team that's dedicated to enhancing community services through strategic initiatives and continuous improvement. Lead complex projects, analyze data, and collaborate with diverse stakeholders to...

Kitchener, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.