Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$100K - $120K *

Elevate service delivery by leading a dynamic team of 25-30 professionals. Drive client satisfaction and operational excellence through innovative AI tools, strategic project oversight, and effective...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Develop and execute effective service delivery models to enhance customer satisfaction and operational efficiency. Lead teams in managing performance targets while fostering innovation and continuous...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $165K *

Join a team that's shaping cloud delivery excellence by orchestrating multiple projects, mentoring top talent, and ensuring strategic client engagement for this dynamic leadership role. Drive effectiv...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$68K - $94K *

Manage client relationships and contracts, ensuring alignment with technical standards. Foster cross-departmental collaboration and oversee service delivery, driving customer satisfaction and retentio...

British Columbia, CARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$70K - $118K *

Champion cross-functional delivery in a dynamic IT environment, leading application and cloud security initiatives. Collaborate with stakeholders to align security outcomes with business priorities an...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Champion the end-to-end execution of carrier engagements, ensuring efficient resource allocation and standardized delivery frameworks. Drive operational efficiency across a portfolio of SaaS products...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Lead project teams to deliver quality IT solutions, managing multi-disciplinary staff and overseeing all aspects of project lifecycle from design to implementation for a large-scale agency contract...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$140K - $180K *

Innovate with us as you lead technical delivery for enterprise data integration and migration projects, focusing on Higher Education and Salesforce ecosystems. Drive solution architecture, manage team...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...

New Jersey, USRemote

3 days ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Lead the seamless delivery of services to enhance customer satisfaction. Collaborate with a team of technicians to tackle challenges, drive innovation, and ensure high-quality service in a fast-paced...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $149K *

Champion service delivery excellence by managing tenant onboarding, SLA performance, and cross-program coordination for a global managed network service, ensuring customer satisfaction and operational...

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Join a team that's delivering innovative IT solutions to enhance factory operations. Contribute to effective service delivery, ensuring infrastructure and security are aligned with business objectives...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Oversee IT service delivery for factory operations, collaborating with leaders to enhance digital solutions. Ensure reliable infrastructure, manage security, and support local IT governance while lead...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$108K - $201K *

Champion the integration of scientific research and IT infrastructure, overseeing service delivery for global pharma and diagnostics teams. Leverage expertise to transform technical needs into scalabl...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $120K *

Advance your career by leading project delivery teams, ensuring efficient execution and customer satisfaction. Collaborate across departments to manage resources, resolve issues, and drive continuous...

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Empower client success by building strategic relationships and driving measurable outcomes. Leverage ITIL expertise and business acumen to optimize service value, manage contracts, and identify growth...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Transform client relationships by driving success outcomes and maximizing value. Oversee contract management and growth opportunities while leveraging ITIL expertise and business acumen to enhance cus...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$107K - $198K *

Transform service delivery by leading Oracle Fusion ERP & EPM support, ensuring financial close operations run smoothly while driving continuous improvement and stakeholder engagement in a dynamic, cl...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Unlock potential by leading complex ERP projects, ensuring alignment with business goals, managing stakeholder relationships, and driving innovative methodologies for efficient delivery and operationa...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Shape the future of patient services by ensuring timely delivery of features and integrations. Collaborate across teams to enhance operational efficiency in a compliance-heavy environment, driving inn...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$88K - $105K *

Lead technology infrastructure delivery from planning to closeout, ensuring seamless coordination among construction, cabling, and field teams. Drive accountability and resolve issues to guarantee suc...

3 days ago

  •   5 - 7 years exp.  •   Staffing

$86K - $124K *

Join a dynamic team as you lead complex product implementations, ensuring timely delivery and alignment with business goals. Oversee cross-functional collaboration, manage risks, and drive continuous...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$69K - $99K *

Manage complex product solution implementations by leading cross-functional teams, ensuring timely delivery, risk management, and stakeholder alignment to meet business objectives and enhance operatio...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $140K *

Lead exceptional service delivery by managing customer relationships, ensuring operational excellence, and driving continuous improvement across strategic accounts. Foster collaboration among teams to...

Montreal, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$500K+*

Drive end-to-end delivery across technology streams, leading cross-functional teams to ensure alignment, transparency, and success in high-visibility projects. Collaborate with stakeholders and manage...

Edison, NJRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.