Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$110K - $130K *

Join a dynamic team to drive strategic customer relationships and elevate service standards. You'll mentor peers, lead complex negotiations, and ensure enterprise-wide adoption of solutions, all while...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$130K - $150K *

Drive your career with a strategic role leading product vision and evolution in the Servicing domain. Transform customer interactions across policy management and claims, ensuring intuitive, scalable...

Minnesota, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$61K - $122K *

Lead the charge in enhancing customer experiences by managing strategic accounts, driving engagement, and coordinating cross-functional initiatives to optimize service delivery and foster long-term re...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Take ownership of customer accounts, ensuring successful onboarding and ongoing value delivery. Collaborate with fleet managers and internal teams to drive usage, improve retention, and identify growt...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$110K - $130K *

Unlock potential by guiding customers through onboarding and success planning, ensuring they achieve their business objectives while maximizing product value and satisfaction in a dynamic SaaS environ...

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$180K - $235K *

Join a team that's redefining customer success by leading AI-driven engagements. You'll empower enterprise clients to unlock the full potential of Atlassian's Rovo platform, ensuring measurable outcom...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$97K - $131K *

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

United StatesRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$109K - $141K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Champion customer success by leading the US Customer Engagement team to enhance product adoption and retention. Drive scalable engagement strategies and foster a culture of proactive customer support...

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $115K *

Empower your career by managing enterprise accounts, driving customer success, and mentoring peers. Shape strategic relationships with C-suite stakeholders while leveraging data insights to enhance va...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$99K - $163K *

Drive exceptional customer experiences by leading lifecycle marketing strategies that enhance user acquisition, retention, and conversion. Collaborate cross-functionally to optimize customer journeys...

Toronto, ONIn-Person

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$99K - $163K *

Drive exceptional customer experiences by leading lifecycle marketing strategies that enhance user acquisition, retention, and conversion. Collaborate cross-functionally to optimize customer journeys...

Edmonton, ABIn-Person

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$99K - $163K *

Innovate customer experiences by leading lifecycle marketing strategies that enhance acquisition, retention, and conversion. Collaborate cross-functionally to optimize user journeys and leverage data...

Vancouver, BCIn-Person

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$99K - $163K *

Grow your career with a dynamic team focused on enhancing customer experiences through innovative lifecycle marketing strategies. Drive user acquisition, retention, and expansion while leveraging data...

Kitchener, ONIn-Person

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Engage in shaping and executing the go-to-market strategy for Healthcare, driving impactful messaging and positioning. Collaborate across teams to enhance product adoption and establish thought leader...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Champion the development of impactful positioning and messaging for the Healthcare sector, driving go-to-market strategies and establishing thought leadership to enhance Cresta's growth and market pre...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Drive impactful marketing strategies in the Healthcare sector, enhancing positioning and messaging. Collaborate cross-functionally to accelerate growth and establish thought leadership, ensuring relev...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $215K *

Join a dynamic team to manage technology partner relationships, ensuring integration health and driving revenue growth. Collaborate with engineering and commercial teams to resolve issues and optimize...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $105K *

Elevate client success by building impactful relationships and driving account growth. Lead renewals and expansion strategies while mentoring team members and collaborating cross-functionally to deliv...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$75K - $110K *

Join a team that's dedicated to driving client success through strategic media and incentive activation. Leverage your expertise to connect client goals with actionable strategies, ensuring seamless c...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$75K - $110K *

Deliver strategic client success by driving integrated media and incentive solutions, leveraging data insights to enhance brand performance and foster strong relationships across a diverse portfolio o...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion customer success by managing a diverse portfolio, driving retention, and ensuring seamless onboarding and renewals. Leverage creativity and strong communication skills to build lasting relati...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $128K *

Accelerate progress at client engagement by leveraging data insights to enhance retention and product adoption. Collaborate with teams to develop strategies that drive growth and foster strong client...

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $128K *

Shape the future of client engagement by driving retention and growth strategies. Collaborate with cross-functional teams to analyze data, develop insights, and enhance client experiences, ensuring im...

New York, NYRemote

5 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.