Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Senior Services Account Executive
$110K - $130K *
Join a team that's driving growth in professional services sales. You'll engage clients, develop tailored solutions, and collaborate across teams to ensure customer success and satisfaction while achi...
2 weeks ago
Customer Success Manager, Spanish & English
$118K - $155K *
Join us in empowering customers to maximize their Atlassian investment. As a Customer Success Manager, you'll build relationships, drive product adoption, and ensure long-term growth through strategic...
Reposted 2 weeks ago
Customer Success Manager, Spanish & English
$118K - $155K *
Empower customers by fostering relationships and ensuring value realization through strategic guidance and best practices. Engage with diverse teams to enhance product adoption and drive long-term gro...
Reposted 2 weeks ago
Senior Marketing Manager, Fintech
$120K - $145K *
Shape marketing strategies for Fintech markets by leading cross-channel programs, translating insights into actionable plans, and driving measurable outcomes to support business growth and team collab...
1 week ago
Senior People & Culture Business Partner
$160K - $170K *
Drive organizational effectiveness by partnering with leaders to enhance team capabilities, navigate complex decisions, and implement strategic workforce plans, ensuring alignment with business goals...
1 week ago
$148K - $198K *
Join a dynamic team to guide the shift from project-based delivery to product-focused operations, empowering teams to adopt agile methodologies and product principles through hands-on coaching and inn...
Reposted 3 days ago
$155K - $208K *
Lead the charge in transforming teams from project-based delivery to a product-centric model by applying agile methodologies and product management principles. Empower teams with hands-on coaching to...
Reposted 3 days ago
$163K - $218K *
Shape the future of product delivery by coaching teams through their transformation to a product-centric model. Foster collaboration, reinforce new practices, and drive effective agile methodologies t...
Reposted 3 days ago
Senior Lifecycle Marketing Manager
$110K - $130K *
Transform customer engagement by owning the lifecycle strategy that drives retention and lifetime value. Design multi-channel journeys, leverage data insights, and collaborate cross-functionally to en...
6 days ago
Senior Product Manager, Mobile Ecosystem
$150K - $210K *
Join us to drive product strategy and ecosystem alignment for mobile location capabilities, collaborating with cross-functional teams to achieve product-market fit and scale Swift's technology across...
Today
Senior Regional Consultant - DC
$95K *
Unlock growth by leading sales initiatives with financial intermediaries, developing strategies to enhance client relationships, and driving MFS Investment products across diverse channels to achieve...
1 week ago
Customer Success Manager II - Boston, MA
$80K - $90K *
Engage a diverse portfolio of ~80 customers to proactively drive their success with our solutions, ensuring high retention and satisfaction rates while optimizing for growth and relationships. Your im...
Reposted yesterday
Senior Marketing Account Manager
$75K - $90K *
Transform client relationships by leading digital marketing strategies, driving growth through multichannel initiatives, and ensuring performance outcomes. Collaborate with internal teams to deliver i...
2 weeks ago
Senior Product Marketing Manager
$84K - $195K *
Shape the future of sports technology by leading go-to-market strategies for our Tactics & Coaching product portfolio. Collaborate with cross-functional teams to drive impactful launches and enhance m...
Reposted 4 weeks ago
Senior Interior Project Manager - Healthcare
$110K - $130K *
Take ownership of healthcare projects globally, leveraging your 10-15 years of interior design expertise. Collaborate with a dynamic team to ensure design excellence, sustainability, and client satisf...
Reposted 1 week ago
Senior Product Manager, Scheduling
$168K - $231K *
Drive the product strategy and roadmap for a collaborative scheduling solution, enhancing user experience for construction professionals. Engage with customers to identify needs, lead cross-functional...
2 weeks ago
$172K - $260K *
Analyze complex product data to drive strategic decisions and enhance user experiences. Collaborate with cross-functional teams to build AI-driven analytics solutions that empower stakeholders and opt...
Today
$172K - $260K *
Shape the future of product analytics by leading data-driven projects that influence strategic decisions and enhance user experiences through AI-powered insights and automation...
Today
$172K - $260K *
Unlock your potential by leading product analytics projects that drive strategic decisions. Collaborate with cross-functional teams to build AI-powered insights and frameworks that enhance product per...
Today
$172K - $285K *
Unlock insights by leading product analytics projects, collaborating across teams to drive data-driven decisions and enhance user experiences through AI-powered automations and advanced analysis...
Today
$172K - $260K *
Unlock your potential by leading product analytics initiatives that drive strategic decisions and enhance user experiences. Collaborate with cross-functional teams to build AI-powered insights and sca...
Today
$172K - $260K *
Analyze product data to drive insights and strategic decisions, collaborating with cross-functional teams to enhance user experiences and automate reporting through AI-driven analytics...
Today
Customer Success Manager (Technical)
$80K - $95K *
Lead the charge in customer success by ensuring seamless integration and support for connected hardware, driving account growth through exceptional service and technical expertise...
1 week ago
Senior Product Manager - Connected Car Services
$110K - $130K *
Champion the growth of Connected Car Services across Central & South America, collaborating with global teams to drive market rollouts, enhance customer adoption, and establish a foundation for future...
Yesterday
Senior Product Manager - Connected Car Services
$110K - $130K *
Champion the growth of Connected Car Services across Central & South America, collaborating with global teams to drive market rollouts, enhance customer adoption, and establish governance for future d...
Yesterday
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.