Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$140K - $160K *

Unlock potential by leading IT service delivery and end-user support, ensuring high-quality operations and continuous improvement. Collaborate across teams to enhance service management practices and...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $105K *

Unlock the potential of our Client Success teams by designing impactful training programs. Collaborate with leadership to transform business priorities into engaging learning experiences that drive cu...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of strategic content development by crafting compelling narratives that elevate brand presence and support business growth. Collaborate with leaders to transform complex ideas into im...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in strategic content development to enhance brand visibility and support business growth. Collaborate with senior leaders to create compelling narratives and thought leadership that po...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Elevate the brand through strategic content development, driving thought leadership and executive communications. Collaborate with leaders to craft compelling narratives that enhance market presence a...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Develop and execute strategic content initiatives that elevate brand visibility and support business growth. Collaborate with leaders to create compelling narratives and thought leadership materials t...

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a team that's driving growth by sourcing and closing new business while nurturing existing accounts. You'll be the trusted operator ensuring client satisfaction and pipeline predictability, colla...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$140K - $180K *

Champion market-facing product marketing by conducting research, building processes, and enabling sales teams. Collaborate closely with cross-functional teams to drive insights and campaigns that enha...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success as a Senior Strategic Program Manager, overseeing major contracts, driving growth strategies, and enhancing operational efficiency. Collaborate with teams to ensure excellence...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Drive impactful marketing strategies that elevate hotel performance and brand presence. Collaborate with sales and revenue teams to enhance revenue, manage digital channels, and oversee comprehensive...

Today

  •   Less than 5 years exp.  •   Hospitality & Recreation

$135K - $160K *

Drive project success by leading cross-functional teams, managing timelines, and ensuring client satisfaction through effective communication and technical expertise in a fast-paced environment...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$98K - $152K *

Engage with a dynamic team to enhance people operations, drive strategic initiatives, and support senior executives in delivering exceptional HR programs while fostering organizational effectiveness a...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$98K - $152K *

Lead the charge in executing critical people strategies across a dynamic technology business, collaborating with senior executives and cross-functional teams to enhance operational efficiency and driv...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$250K - $300K *

Transform strategic technical alliances by managing key partnerships, driving joint customer engagement, and integrating solutions. Leverage your expertise in AI infrastructure to shape market reach a...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$204K - $306K *

Join a team that's redefining API management, leading product strategy and development for scalable data access tools. Drive innovation and mentor a talented team while collaborating across the organi...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$79K - $120K *

Partner with us to enhance sales efficiency by owning project-level workstreams, streamlining processes, and utilizing data analytics to empower our Enterprise Account Executives to focus on customer...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive the success of a strategic global customer by leading a dedicated team across regions. Own program health, foster partnerships, and ensure seamless execution of customer objectives while optimiz...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$156K - $251K *

Drive the technical solutioning and implementation journey for clients adopting stablecoin capabilities. Collaborate across teams to enhance integration processes, ensuring scalable and reliable clien...

Reposted yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $151K *

Shape the product roadmap and drive delivery from discovery to launch, collaborating with cross-functional teams to ensure customer-centric solutions and measurable business outcomes in a dynamic B2B...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock potential by delivering exceptional customer support and insights. Collaborate with cross-functional teams to resolve issues, enhance product offerings, and maintain high satisfaction rates in...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team to support the analysis and management of banking relationships, ensuring compliance and delivering exceptional service while driving new business opportunities and maintaining a d...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Grow your career with a dynamic role focused on building strong relationships with commercial real estate clients. Collaborate with teams to analyze financial data, manage portfolios, and drive busine...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$89K - $143K *

Shape the future of Document Automation by leading go-to-market strategies, crafting compelling narratives, and driving cross-functional alignment to enhance product positioning and market impact...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$89K - $143K *

Join a team that's redefining Document Automation by leading the go-to-market strategy, shaping messaging, and driving cross-functional alignment to enhance product positioning and customer engagement...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $229K *

Lead the charge in managing creative projects from inception to delivery, ensuring alignment with brand standards. Collaborate across teams to optimize workflows and maintain quality control for all a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.