Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Senior Outbound Product Manager
$149K - $240K *
Unlock potential by driving go-to-market strategies for innovative AI products. Collaborate across teams to translate technical capabilities into compelling narratives, ensuring customer success and m...
2 weeks ago
Senior Customer & Employee Engagement Specialist (Hybrid)
$74K - $108K *
Champion exceptional customer and employee experiences through strategic engagement initiatives, event planning, and collaboration with key stakeholders to enhance brand alignment and foster meaningfu...
Reposted 1 week ago
Senior Customer & Employee Engagement Specialist (Hybrid)
$74K - $108K *
Shape the future of customer and employee engagement by leading initiatives that enhance experiences and strengthen relationships at our Redmond site. Collaborate with diverse teams to deliver impactf...
1 week ago
$140K - $160K *
Transform client relationships by leading strategic accounts, mentoring peers, and leveraging AI tools to enhance customer success practices. Drive impactful change while managing high-stakes, complex...
2 weeks ago
$140K - $160K *
Empower our customer success team by managing strategic, high-value accounts. Drive impactful relationships with C-suite stakeholders, mentor peers, and leverage AI tools to enhance operational effici...
2 weeks ago
$128K - $140K *
Join a team that's dedicated to enhancing customer success through strong relationships and strategic account management, driving product adoption and retention for leading companies. Bring your solut...
Reposted 6 days ago
$128K - $140K *
Join a team that's dedicated to maximizing customer value by driving product adoption and success for strategic accounts, leveraging data insights to foster strong relationships and ensure customer sa...
Reposted 6 days ago
$128K - $140K *
Join a team that's empowering iconic customers by driving product adoption and growth. As a strategic partner, deliver business value and cultivate relationships to ensure success and maximize the pot...
Reposted 6 days ago
Senior Strategic Operations Manager, GDP
$131K - $145K *
Lead strategic initiatives to enhance operational excellence and drive growth for major enterprise partners. Utilize data insights to solve complex challenges and influence cross-functional teams, ens...
1 week ago
Senior Strategic Operations Manager, GDP
$131K - $145K *
Lead the charge in transforming strategic operations for major partners, leveraging data and insights to enhance performance and drive operational excellence across diverse teams and initiatives...
1 week ago
Senior Strategic Operations Manager, GDP
$118K - $131K *
Unlock your potential by driving strategic improvements for major enterprise partners. Leverage data and insights to enhance operational excellence and commercial performance while influencing cross-f...
1 week ago
Senior Program Manager, Customer Energy Integration (ESMP)
$108K - $126K *
Join us to lead the implementation of innovative Non-Wires Alternatives projects, driving strategic initiatives that enhance grid flexibility and support clean energy goals across Massachusetts. Colla...
1 week ago
Senior Account Manager, Hybrid
$80K - $90K *
Join a team that's driving growth in digital marketing for prestigious clients. As a Senior Account Manager, you'll lead strategic campaigns, manage client relationships, and inspire teams to deliver...
Reposted today
Senior Account Manager, Hybrid
$80K - $90K *
Engage with prestigious clients to drive impactful digital campaigns, leveraging media buying expertise. Lead strategic account relationships, manage budgets, and inspire teams to exceed client goals...
Reposted yesterday
Senior Product Marketing Manager, Sales Cloud (Core)
$143K - $216K *
Champion product narratives and positioning to drive market success. Collaborate across teams to ensure customers understand product value and adoption pathways, while influencing strategy and storyte...
Reposted 2 weeks ago
Senior Product Marketing Manager, Sales Cloud (Core)
$143K - $216K *
Transform product narratives and drive market success by bridging Product, customers, and market insights. Own positioning, messaging, and adoption strategies to ensure clear value delivery and cross...
Reposted 2 weeks ago
Customer Success Manager, Commercial Accounts
$160K - $180K *
Reimagine customer success by driving onboarding, adoption, and renewals for a diverse portfolio. Collaborate with cross-functional teams to ensure every user thrives, turning initial deployments into...
Reposted yesterday
Sr. Strategic Accounts Manager (Client Services)
$110K - $130K *
Drive exceptional client partnerships by leading strategic initiatives, optimizing campaign performance, and fostering long-term relationships. Leverage your expertise to enhance customer satisfaction...
3 weeks ago
Sr. Strategic Accounts Manager (Client Services)
$110K - $130K *
Unlock your potential by managing strategic client accounts, driving innovative solutions, and fostering long-term partnerships. Leverage your expertise to enhance customer experiences and optimize ca...
3 weeks ago
Sr. Strategic Accounts Manager (Client Services)
$110K - $130K *
Drive strategic client partnerships by managing campaigns, optimizing deliverables, and exceeding expectations. Leverage industry knowledge to foster relationships and ensure exceptional customer expe...
3 weeks ago
Senior ProServe Cloud Architect, Strategic Accounts
$176K - $239K *
Elevate customer experiences by architecting innovative cloud and AI solutions. Collaborate with teams to design scalable, secure systems that drive business outcomes, while mentoring others and enhan...
1 week ago
Staff Portables and Power Quality Engineer
$191K - $233K *
Drive quality excellence in our Supply Chain by collaborating across teams to ensure high standards for product development and manufacturing. Champion user experience through effective quality system...
Reposted 2 weeks ago
Senior Service Delivery Manager
$110K - $130K *
Lead service delivery excellence for a major enterprise account, ensuring performance, compliance, and continuous improvement while fostering strong client relationships and managing cross-functional...
1 week ago
$90K - $110K *
Manage procurement services to enhance customer satisfaction through effective contract strategies and team leadership, ensuring timely delivery of Base Operations Support services while maintaining h...
4 weeks ago
$120K - $130K *
Transform marketing strategies and drive growth as a hands-on leader. Collaborate with teams to optimize campaigns, enhance lead generation, and present strategic insights to executives, all while man...
2 weeks ago
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.