Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.
Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.
Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.
Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.
Senior Client Service Manager-Consumer Goods
$120K - $145K *
Reimagine customer success by partnering with CPG brands to drive ROI and innovation. Leverage insights to influence product strategy and enhance relationships, ensuring sustained value and growth in...
1 week ago
Senior Client Service Manager-Consumer Goods
$110K - $130K *
Engage with customers to drive success in CPG through strategic account management, leveraging insights to enhance product offerings and maximize ROI. Collaborate across teams to ensure customer needs...
1 week ago
Senior Client Service Manager-Consumer Goods
$120K - $145K *
Transform customer relationships into strategic insights that drive ROI and innovation. Collaborate with CPG brands and retailers to enhance product value and influence business direction in a dynamic...
1 week ago
Senior Client Service Manager-Consumer Goods
$110K - $130K *
Champion customer success by partnering with CPG brands to drive ROI, enhance product strategy, and foster relationships that influence business direction in a dynamic digital marketplace...
1 week ago
Senior Client Service Manager-Consumer Goods
$110K - $130K *
Take ownership of customer relationships to drive ROI and product strategy. Collaborate with clients post-implementation, translating insights into actionable plans that enhance platform value and fos...
1 week ago
Senior Growth Manager, Web Experience & CRO
$110K - $130K *
Optimize your career by driving website growth and conversion strategies. Lead initiatives to enhance user experience, analyze performance metrics, and collaborate cross-functionally to achieve impact...
2 weeks ago
$177K - $221K *
Empower customer success by leveraging technical expertise and problem-solving skills. Drive adoption and integration of products, ensuring long-term relationships and satisfaction while collaborating...
6 days ago
Senior Manager, GSINC Value Realization
$122K - $212K *
Join a team that's transforming enterprise contracting through AI-enabled solutions. Lead value realization efforts, ensuring measurable outcomes and strategic alignment across finance, operations, an...
6 days ago
Senior Manager, GSINC Value Realization
$122K - $212K *
Transform enterprise outcomes by leading value realization strategies, integrating finance and analytics to ensure measurable benefits from complex projects. Collaborate across teams to drive performa...
6 days ago
Senior Manager, GSINC Value Realization
$122K - $212K *
Lead the charge in transforming enterprise value realization through strategic governance, measurable outcomes, and integrated performance insights, ensuring alignment across finance, operations, and...
6 days ago
Senior Manager, GSINC Value Realization
$122K - $212K *
Shape the future of enterprise transformation by leading value realization initiatives. Drive measurable outcomes through strategic governance, performance insights, and cross-functional collaboration...
6 days ago
Senior Product Manager, Gold Growth
$166K - $195K *
Lead the strategy for Gold growth, driving member acquisition, conversion, and retention. Collaborate with cross-functional teams to optimize user experiences and execute high-impact experiments that...
1 month ago
Senior Product Manager, Gold Growth
$166K - $195K *
Champion the growth of our premium membership by driving acquisition, conversion, and retention strategies. Collaborate with cross-functional teams to enhance user experience and deliver measurable bu...
1 month ago
Senior Growth Manager, Rippling AI Adoption
$168K - $210K *
Transform the future of work by driving adoption and revenue growth for AI products. Collaborate cross-functionally to develop impactful marketing strategies and campaigns that enhance customer engage...
3 weeks ago
Senior Field Supervision Manager
$71K - $119K *
Accelerate progress at a senior level in compliance supervision, balancing advisor support and regulatory adherence through effective mentoring, training, and oversight, while managing escalations and...
Reposted 2 weeks ago
Senior Business Development Manager - US (ITIL)
$110K - $130K *
Join a team that's driving business growth by developing strong pipelines and relationships with key decision-makers in the education and corporate sectors. Leverage your expertise to expand market pr...
3 weeks ago
Senior Consumer Partnerships Manager, Amazon Leo, Leo Business
$143K - $194K *
Shape the future of broadband connectivity by leading strategic consumer partnerships. Drive customer acquisition and revenue growth through innovative operational processes and relationship managemen...
2 weeks ago
$95K - $115K *
Elevate client relationships by leading branding projects from inception to delivery. Collaborate with creative teams to ensure exceptional work while managing timelines, budgets, and stakeholder comm...
Yesterday
$120K - $135K *
Lead complex healthcare technology implementations, driving clarity and urgency from discovery to go-live. Collaborate with cross-functional teams to ensure alignment on scope, quality, and client out...
Reposted yesterday
Senior Growth Marketing Manager, Consumer
$126K - $236K *
Lead the charge in consumer engagement and growth strategy, driving awareness and deepening user connections across channels. Collaborate cross-functionally to optimize campaigns that inspire action a...
1 week ago
Senior Talent Acquisition Partner, Latin-Iberia
$100K - $120K *
Grow your career with a dynamic team as you lead innovative recruiting strategies, partner with business leaders, and enhance the candidate experience across diverse talent pools in a collaborative en...
1 week ago
$80K - $95K *
Drive customer success by building strong relationships, maximizing account growth, and ensuring product adoption. Leverage consultative skills to identify opportunities and enhance customer satisfact...
6 days ago
Senior Product Marketing Manager
$110K - $130K *
Accelerate growth by leading product marketing strategies that bridge development and customer needs. Drive market success through compelling narratives, deep market insights, and impactful go-to-mark...
3 weeks ago
$110K - $130K *
Innovate with us to drive impactful projects, leveraging your expertise in a dynamic environment. Collaborate across teams to enhance processes and deliver exceptional results while fostering a cultur...
1 week ago
Senior Revenue Operations Manager
$120K - $145K *
Unlock potential by driving sales operations excellence through strategic forecasting, pipeline management, and compensation planning. Collaborate with cross-functional teams to enhance processes, dat...
Yesterday
What does a Senior Customer Success Manager do?
A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.
What qualifications are common for Senior Customer Success Manager jobs?
Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.
How much do Senior Customer Success Managers earn?
Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.
What skills help Senior Customer Success Managers succeed?
Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.
Where can a Senior Customer Success Manager’s career lead?
Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.