Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$169K - $232K *

Drive product strategy and execution for an Identity Governance platform, engaging with customers to identify needs and leading a talented team to deliver innovative solutions that enhance governance...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Drive customer success by managing enterprise accounts, implementing strategies, and collaborating with teams to enhance value and outcomes for home care agencies across North America...

Toronto, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Champion customer success by driving strategic outcomes for enterprise accounts. Collaborate with cross-functional teams to enhance value, implement innovative strategies, and manage relationships wit...

Toronto, ONRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Drive the vision and strategy for data applications, transforming complex data into actionable insights. Collaborate with cross-functional teams to deliver impactful products while mentoring others an...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$169K - $232K *

Join the charge in shaping product strategy and execution for authentication policies. Lead cross-functional teams to enhance security experiences, ensuring agile and scalable policy capabilities that...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$169K - $232K *

Innovate and drive the product strategy in a key policies area, overseeing authentication risk evaluation and ensuring seamless user experience through effective collaboration and execution across eng...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$169K - $232K *

Pioneer product strategy for authentication policies. Collaborate cross-functionally to enhance security by evolving applications and frameworks that decide user access and management. Drive best prac...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$146K - $200K *

Own product strategy and execution for a critical authentication policy roadmap, collaborating with cross-functional teams to ensure strategic evolution and optimal user experience in risk evaluation...

Toronto, ONIn-Person

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$169K - $232K *

Unlock your potential as you drive product strategy and execution for a key feature influencing customer authentication experiences, collaborating across teams to innovate and ensure a seamless, secur...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$189K - $260K *

Shape the future of authentication policies by leading product strategy and execution. Collaborate cross-functionally to enhance risk evaluation methods, ensuring user security and a seamless authenti...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Transform customer relationships by guiding clients to maximize product value, ensuring long-term loyalty and growth through strategic insights and support. Collaborate with teams to enhance user expe...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Join a dynamic team to lead customer success for SMBs, driving retention and growth. You'll coach a team, streamline onboarding, and leverage data and AI to enhance customer engagement and satisfactio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$155K - $165K *

Drive the product vision for our Distribution Edition, translating customer needs into a strategic roadmap. Collaborate with engineering and partners to enhance inventory, order management, and AI int...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by owning the product direction for our Distribution Edition. Collaborate with engineering and partners to create a roadmap that enhances inventory management, order fulfillment, a...

Montreal, QCIn-Person

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Drive exceptional customer experiences by leading operations, enhancing processes, and empowering teams to minimize delays while maximizing service quality and vendor relationships in a dynamic enviro...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$88K - $105K *

Empower our customer operations team to enhance service quality, minimize delays, and drive continuous improvement. Collaborate across departments to deliver exceptional customer experiences and build...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$90K - $110K *

Drive exceptional customer experiences by managing operations, analyzing trends, and enhancing service quality. Empower teams to minimize delays and build strong vendor relationships, ensuring a seaml...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Lead the charge in enhancing customer operations by managing backorder processes, analyzing performance metrics, and fostering vendor relationships to ensure exceptional service delivery and operation...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Champion customer satisfaction by leading operations to enhance service quality, streamline processes, and drive team performance. Collaborate across departments to optimize order management and vendo...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$103K - $209K *

Elevate the member experience by leading strategic product initiatives that integrate clinical and digital data, ensuring seamless delivery of personalized services across multiple platforms while dri...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$103K - $209K *

Lead the development and execution of interconnected business product strategies, ensuring alignment across teams to enhance member experiences through innovative digital solutions and data-driven ins...

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Elevate organizational success by aligning strategic objectives with operational processes. Collaborate with leaders and technology teams to optimize business frameworks and enhance efficiency, ensuri...

6 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$120K *

Empower a high-performing Customer Success team while managing key client relationships. Drive customer satisfaction, retention, and growth through hands-on leadership, strategic coaching, and collabo...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Unlock customer potential and drive success by owning the post-sale journey for nonprofit accounts. Build relationships, enhance engagement, and optimize retention strategies to empower customers as a...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$87K - $120K *

Elevate customer success by managing IT projects, driving business development, and ensuring seamless platform integration for enterprise clients, enhancing satisfaction and ROI through effective solu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.