Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$80K - $95K *

Champion customer success by driving adoption of asset intelligence solutions, collaborating with cross-functional teams to enhance value realization, and ensuring measurable ROI through effective tra...

Montreal, QCIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Unlock potential by driving customer success with asset intelligence solutions. Collaborate with cross-functional teams to enhance customer experience, optimize maintenance strategies, and ensure meas...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $158K *

Advance customer success by ensuring high-value clients achieve ROI through strategic guidance and technical support. Collaborate with stakeholders to enhance platform adoption and drive business valu...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $158K *

Join us to drive customer success by ensuring high-value clients achieve significant ROI through strategic advisory, technical health monitoring, and stakeholder management, leveraging Salesforce solu...

Gatineau, QCIn-Person

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$83K - $93K *

Manage projects and tenant relationships, ensuring timely delivery and quality outcomes. Act as the primary liaison among stakeholders, negotiate lease terms, and oversee construction processes to enh...

Edmonton, ABIn-Person

Reposted 6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$171K - $273K *

Lead a high-performing team of Customer Success Managers, driving strategy and ensuring customer satisfaction for national security clients. Foster relationships, mitigate risks, and maximize value fr...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $100K *

Join a team that's dedicated to driving client success through strategic marketing engagement. You'll manage client relationships, enhance platform adoption, and collaborate cross-functionally to achi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$124K - $271K *

Drive the strategy and execution of AI-powered sales engagement solutions, enhancing outbound sales processes and customer interactions. Collaborate with cross-functional teams to deliver impactful pr...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Take ownership of client relationships, driving retention and revenue growth through strategic account management and campaign optimization. Leverage expertise in programmatic advertising to ensure cl...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$126K - $145K *

Unlock potential by leading cost management initiatives, enhancing project value through strategic analysis, and fostering strong client relationships. Collaborate with diverse teams to drive successf...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$108K - $145K *

Join a team that's dedicated to delivering exceptional cost management solutions. You'll engage in the tender process, oversee project costs, and foster strong relationships, all while being supported...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive impactful cost management strategies, oversee project budgets, and enhance client value through effective analysis and reporting. Collaborate with diverse teams to foster relationships and suppo...

Birmingham, ALRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$162K - $194K *

Drive growth as a Senior Product Marketing Manager, shaping messaging and campaigns for Observability products. Collaborate with cross-functional teams to enhance customer engagement and retention thr...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $118K *

Accelerate progress at a leading SaaS company by managing a high-volume portfolio of mid-market customers. Drive adoption and expansion through data-driven insights and scalable engagement strategies...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$320K - $480K *

Champion new business growth by converting prospects into customers through strategic prospecting, consultative selling, and executive alignment, ensuring a seamless transition to post-sale teams whil...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Unlock potential by leading the development of impactful vertical marketing strategies across multiple industries, enhancing Cresta's positioning and messaging to drive growth and establish thought le...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Empower our growth by managing the positioning, messaging, and GTM strategy across multiple industries, ensuring impactful narratives that resonate with diverse stakeholders and drive revenue growth t...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Lead the charge in developing and executing multi-industry marketing strategies, enhancing positioning and messaging for diverse verticals, and driving growth through innovative go-to-market framework...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Empower customer success by aligning business goals with measurable outcomes. Lead strategic conversations, drive retention, and optimize customer experiences while collaborating with internal teams t...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$222K - $247K *

Transform enterprise customer success by guiding strategic clients through AI adoption, ensuring measurable value and retention while collaborating with cross-functional teams to align business priori...

New York City, NYRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$222K - $247K *

Lead the charge in transforming customer service for enterprise clients by developing success strategies, fostering executive relationships, and driving measurable value through AI adoption and implem...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $222K *

Transform enterprise customer success by guiding strategic clients through AI adoption. Collaborate with cross-functional teams to drive measurable value, enhance relationships, and influence business...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive innovation in product management by transforming data into actionable insights and AI-enabled solutions, enhancing user experience and market positioning across a comprehensive portfolio...

Toronto, ONIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$101K - $182K *

Lead the end-to-end delivery of enterprise-scale Data & Digital platform initiatives, managing cross-functional teams and driving successful execution of cloud transformation programs while ensuring s...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$137K - $256K *

Lead the charge in transforming legal research with AI-driven solutions. Collaborate across teams to innovate user experiences, ensuring compliance and relevance while enhancing productivity for legal...

1 week ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.