Senior Customer Success Manager Jobs

Explore Senior Customer Success Manager jobs on Ladders, where professionals can find vetted opportunities paying $100,000 or more. Senior customer success managers help organizations build lasting customer relationships, realize value from products and services, and support retention and growth. Browse roles across industries and company sizes to find an opportunity that matches your experience and career goals.

What Does a Senior Customer Success Manager Do?

Senior customer success managers guide customers throughout their relationship with a company, from onboarding and adoption to renewal and expansion. They understand customer goals, coordinate internal resources, monitor account health, and address risks before they affect satisfaction or retention. Depending on the organization, they may manage strategic accounts, mentor other customer success professionals, and help shape customer programs and processes.

Skills and Experience Employers Seek

Employers often look for strong communication, relationship-building, problem-solving, and account management skills. Experience with customer success platforms, CRM systems, data analysis, renewals, and SaaS or other subscription business models can be valuable. Senior roles may also require a record of improving adoption, retention, customer satisfaction, or revenue, along with the ability to influence stakeholders and collaborate across sales, product, support, and implementation teams.

Senior Customer Success Manager Salary and Career Opportunities

Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional jobs that pay $100,000 or more, helping experienced candidates discover senior customer success opportunities at this level. Career paths may lead to customer success leadership, strategic account management, customer experience, or broader revenue and operations roles.

Find Senior Customer Success Manager Jobs on Ladders

Use Ladders to explore Senior Customer Success Manager openings and identify roles that fit your background, preferred industry, and career priorities. Review each listing for responsibilities, qualifications, location, and compensation details, then apply to opportunities aligned with your expertise.

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$119K - $234K *

Join a team that's defining product strategy and driving cross-functional initiatives to enhance customer satisfaction and business outcomes through data-informed decisions and collaboration...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$61K - $104K *

Drive customer success by managing high-value enterprise accounts, ensuring growth and retention through strategic planning and consultative partnerships. Lead renewal efforts and align customer goals...

Boston, MARemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$148K - $201K *

Lead the charge in transforming power development strategies across a vast industrial real estate portfolio, ensuring proactive engagement with utilities and embedding power intelligence into site sel...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $180K *

Join us to shape the future of advisor technology and workflows. As a Senior Product Manager, you'll enhance processes, drive innovation, and collaborate with teams to deliver impactful solutions that...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$145K - $195K *

Empower diverse audiences with compelling product collateral, transforming technical insights into impactful messaging. Collaborate with cross-functional teams to enhance sales efforts and engage in s...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $195K *

Elevate product marketing by creating compelling collateral for AI solutions, collaborating with product teams, and aligning messaging across audiences, while ensuring materials are current and impact...

Austin, TXRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $140K *

Accelerate customer success by managing partnerships and optimizing sales channels. Drive operational improvements, enhance partner experiences, and deliver data-driven insights to foster growth and a...

6 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Engage with clients to drive success and retention in a dynamic B2B SaaS environment. Manage a diverse portfolio, ensuring seamless onboarding, renewals, and upsells while fostering strong relationshi...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $145K *

Champion client success by managing strategic partnerships with mid-sized enterprises. Drive measurable outcomes through relationship management, consultative problem-solving, and cross-functional col...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $142K *

Lead customer success initiatives by fostering relationships, driving product adoption, and ensuring maximum value from solutions. Collaborate with cross-functional teams to identify growth opportunit...

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $142K *

Contribute to customer success by driving adoption and value from our solutions. Collaborate with teams to enhance customer relationships, manage renewals, and identify growth opportunities, ensuring...

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $142K *

Empower customers to maximize value from our solutions by fostering relationships, driving adoption, and identifying growth opportunities. Collaborate with cross-functional teams to ensure a seamless...

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $145K *

Drive product strategy and modernization for merchant onboarding solutions, collaborating with cross-functional teams to enhance risk management capabilities and ensure market-leading standards in a d...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$63K - $108K *

Lead enterprise accounts with 75+ locations, driving SaaS adoption and maximizing business value. Utilize industry expertise to resolve challenges, enhance client relationships, and support strategic...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leading strategic customer success initiatives, driving retention and growth for high-value clients in government and insurance sectors. Collaborate with executives to shape agenda...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Transform customer engagement by driving adoption, expansion, and renewal strategies. Collaborate with cross-functional teams to create impactful marketing programs that enhance customer value and fos...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $181K *

Champion integration excellence by leading cross-functional teams in due diligence and execution for acquisitions, ensuring alignment with strategic objectives and driving successful outcomes across d...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$105K - $120K *

Drive strategic people initiatives as a trusted advisor, shaping talent strategies and leading change. Collaborate with leaders to enhance engagement, manage complex employee relations, and mentor HR...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$154K - $192K *

Lead transformative programs to optimize customer experience delivery, focusing on BPO partnerships and evolving service models. Collaborate across teams to ensure seamless transitions and enhance ope...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$154K - $192K *

Elevate customer experience by leading strategic transitions in service delivery. Focus on optimizing BPO partnerships and evolving operational models to enhance support efficiency and customer satisf...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$138K - $173K *

Lead high-impact programs to optimize customer experience support, focusing on BPO partnerships and evolving service delivery models. Collaborate across teams to ensure smooth transitions and enhance...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$138K - $173K *

Unlock potential by leading transformative programs that optimize customer experience delivery. Drive strategic transitions across service models, ensuring seamless integration and operational excelle...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $120K *

Empower operational excellence by leading a dynamic 24x7 support team. Drive performance, enhance ITIL processes, and ensure strategic customer communication, all while fostering a collaborative envir...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $120K *

Oversee and optimize customer support operations, managing team performance and adherence to SLAs while driving process enhancements to ensure exceptional service delivery in a dynamic, 24/7 environme...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Join us to manage SLED customer accounts, build relationships, drive adoption of our Observability platforms, and ensure customers achieve measurable value from their investments through effective com...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Senior Customer Success Manager do?question toggle

    A Senior Customer Success Manager helps customers achieve value from a company’s products or services. Typical responsibilities include onboarding, adoption planning, account health, issue resolution, renewals, and identifying opportunities to expand customer relationships.

  • What qualifications are common for Senior Customer Success Manager jobs?question toggle

    Requirements vary, but employers commonly seek customer-facing experience, excellent communication and problem-solving skills, account management knowledge, and the ability to coordinate across teams. Familiarity with CRM or customer success platforms and experience in SaaS may be preferred.

  • How much do Senior Customer Success Managers earn?question toggle

    Pay depends on factors such as location, industry, company size, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including eligible Senior Customer Success Manager opportunities.

  • What skills help Senior Customer Success Managers succeed?question toggle

    Relationship building, strategic account planning, product and business understanding, data-informed decision-making, conflict resolution, and clear communication are important. Senior professionals may also need mentoring and cross-functional leadership skills.

  • Where can a Senior Customer Success Manager’s career lead?question toggle

    Experienced professionals may advance into customer success leadership, strategic account management, customer experience, or related revenue and operations roles, depending on their strengths and organizational opportunities.