Explore Enterprise Customer Success Manager jobs for experienced professionals who help large organizations achieve measurable value from their technology, products, and services. These strategic roles combine relationship management, business consulting, product expertise, and commercial insight to strengthen customer outcomes and long-term partnerships. Browse vetted opportunities paying $100,000 or more on Ladders.
An Enterprise Customer Success Manager (CSM) serves as a trusted advisor to a portfolio of high-value customers. They learn each organization’s goals, guide implementation and adoption, coordinate resources across teams, and help customers realize value over time. Depending on the company, the role may also support renewals, identify expansion opportunities, and communicate customer needs to product and leadership teams.
Employers often look for customer-facing experience with enterprise accounts, strong communication and presentation skills, and the ability to translate complex products into business value. Strategic planning, data analysis, negotiation, project management, and executive relationship-building are also valuable. Familiarity with customer success platforms, CRM systems, SaaS products, and a specific industry can be an advantage. Requirements vary by employer and seniority.
Enterprise CSMs can advance into senior or strategic customer success roles, team leadership, customer success operations, account management, or broader revenue and customer experience leadership. Compensation depends on factors such as experience, location, industry, company size, and whether the position includes variable pay. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced candidates explore roles aligned with their career goals.
Search Enterprise Customer Success Manager openings on Ladders to discover high-paying opportunities with organizations that value lasting customer partnerships. Compare roles, review qualifications, and find a position where you can help enterprise customers achieve meaningful results.
$50K - $150K *
Unlock potential by building lasting relationships with skilled nursing facilities. Engage with administrators and nursing directors to facilitate care alignment, ensuring patients receive essential s...
3 weeks ago
$50K - $150K *
Unlock potential by building strong relationships with skilled nursing facilities. Drive alignment with clinical teams and enhance patient care through consistent visits and trust-building in your des...
3 weeks ago
$50K - $150K *
Engage with skilled nursing facilities across assigned metros, building lasting relationships with key staff. Travel 2-3 weeks monthly to facilitate alignment calls, ensuring facilities receive essent...
3 weeks ago
$50K - $150K *
Drive impactful relationships across skilled nursing facilities in the Atlanta metro. Collaborate with clinical teams to ensure patient care needs are met, while establishing trust and rapport with ke...
3 weeks ago
$50K - $150K *
Join a team that's dedicated to building strong relationships in skilled nursing facilities. You'll engage with key stakeholders, facilitating essential care connections while becoming a trusted partn...
3 weeks ago
$50K - $150K *
Support healthcare facilities by building strong relationships with staff, facilitating alignment calls, and ensuring seamless communication with clinical teams. Your role is vital in connecting care...
3 weeks ago
$116K - $148K *
Empower legal teams by driving software adoption and account growth. Act as a strategic advisor, transforming workflows and leveraging AI capabilities to achieve impactful business outcomes across div...
2 days ago
$116K - $148K *
Shape customer success by driving software adoption and retention for U.S. law firms. Act as a strategic advisor, enhancing workflows and leveraging AI capabilities to achieve impactful business outco...
2 days ago
$80K - $95K *
Transform customer experiences as you manage service retention across the Central region. Drive growth by fostering relationships, identifying upsell opportunities, and ensuring exceptional satisfacti...
4 weeks ago
$80K - $95K *
Drive customer success by managing relationships and retention strategies across a diverse portfolio. Collaborate with clients to enhance satisfaction and identify growth opportunities while ensuring...
4 weeks ago
Senior Customer Success Manager, Enterprise
$115K - $130K *
Take ownership of enterprise accounts, driving customer success through tailored strategies, training, and support. Collaborate cross-functionally to enhance processes and foster growth, ensuring clie...
3 weeks ago
$110K - $170K *
Shape the future of customer success by cultivating strategic relationships, driving adoption, and ensuring enterprise clients achieve measurable value from innovative API solutions and AI platforms...
1 week ago
Global Head of Customer Success Engineering
$242K - $285K *
Transform the customer success landscape by leading technical teams, driving integration health, and enhancing revenue through strategic partnerships and innovative solutions in the programmatic ecosy...
5 days ago
$95K - $115K *
Drive strategic partnerships with enterprise clients, managing a focused portfolio to enhance platform adoption and value realization. Collaborate cross-functionally to ensure customer success and sat...
3 weeks ago
$120K - $150K *
Accelerate customer success by managing enterprise accounts, driving onboarding, and ensuring long-term satisfaction. Collaborate cross-functionally to deliver value, mitigate risks, and identify grow...
Reposted 2 weeks ago
Digital Customer Success Manager
$100K - $118K *
Accelerate progress at a leading SaaS company by managing a high-volume portfolio of mid-market customers. Drive adoption and expansion through data-driven insights and scalable engagement strategies...
6 days ago
$80K - $110K *
Unlock customer potential and drive success by owning the post-sale journey for nonprofit accounts. Build relationships, enhance engagement, and optimize retention strategies to empower customers as a...
Reposted 4 weeks ago
Senior Customer Success Manager, Enterprise
$120K - $145K *
Lead the charge in driving customer success for strategic enterprise accounts. Own relationships, manage complex workflows, and ensure retention and expansion while collaborating across teams to deliv...
Today
$88K - $105K *
Pioneer client success by leveraging technology and insights to enhance satisfaction, retention, and revenue. Collaborate with teams to ensure timely project launches and foster long-term relationship...
2 weeks ago
Associate Customer Success Manager
$81K - $127K *
Drive customer success by managing the full lifecycle of client engagement, ensuring product utilization and alignment with business goals. Collaborate with teams to foster strategic partnerships and...
2 weeks ago
Senior Customer Success Executive-ServiceNow
$165K - $289K *
Champion customer success by driving strategic transformations and maximizing ServiceNow value. Collaborate with C-suite stakeholders to enhance satisfaction, retention, and growth through expert guid...
5 days ago
Customer Success Manager, Enterprise
$95K - $110K *
Champion customer success by managing enterprise accounts, providing tailored guidance, and driving product adoption to maximize business outcomes and growth opportunities throughout the customer life...
2 weeks ago
Enterprise Customer Success Manager
$150K - $160K *
Empower enterprise customers by managing onboarding, adoption, and expansion strategies. Collaborate with sales and technical teams to ensure successful implementations and drive measurable outcomes f...
Today
$130K - $145K *
Unlock potential by serving as a trusted advisor to top-tier customers, guiding them through onboarding and adoption while ensuring successful product utilization and long-term value realization acros...
1 week ago
$87K - $110K *
Empower customers through a shared portfolio approach, delivering seamless support and proactive engagement. Collaborate with teams to drive product adoption, ensure retention, and translate technical...
3 weeks ago
What does an Enterprise Customer Success Manager do?
An Enterprise Customer Success Manager guides large customers toward their business goals by supporting adoption, coordinating resources, measuring outcomes, and building trusted relationships. The role may also contribute to renewals and account growth.
What qualifications are typically required for enterprise customer success jobs?
Employers commonly seek experience managing enterprise customers, strong communication and presentation skills, strategic problem-solving, and the ability to connect product use to business results. Specific requirements depend on the product, industry, and role.
How is an Enterprise Customer Success Manager different from an account manager?
Customer success typically focuses on adoption, customer outcomes, and long-term value, while account management often emphasizes commercial relationships, renewals, and revenue. Many organizations combine or closely coordinate these responsibilities.
Do Enterprise Customer Success Manager jobs pay $100,000 or more?
Many senior enterprise customer success roles offer compensation of $100,000 or more, though pay varies by employer, location, experience, and incentive structure. Ladders features vetted professional jobs paying at least $100,000.
What career paths can follow an Enterprise Customer Success Manager role?
Common paths include senior or strategic customer success, customer success leadership, customer success operations, account management, and customer experience or revenue leadership.