Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$90K - $130K *

Drive transformational customer experiences by leading strategies that empower educators and strengthen relationships with K-12 partners, ensuring sustainable growth and impact through mindset-based i...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Pioneer customer success as you lead a dedicated team to maximize retention, drive customer engagement, and tailor strategies for SMB dental practices while collaborating cross-functionally to achieve...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$142K - $229K *

Play a key role in driving customer success by managing a high-performing team, developing scalable strategies, and ensuring value realization for the Mid-Market Scale segment, all while enhancing cus...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Join a team that's shaping Customer Success by leading a skilled group focused on enhancing client engagement across diverse account tiers while utilizing data-driven insights to foster retention and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$145K - $165K *

Lead the development of a Customer Success organization to enhance retention, expansion revenue, and overall customer health while collaborating across departments to improve outcomes strategically...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$85K - $95K *

Champion the evolution of our adtech solutions, driving value through strategic relationships and seamless campaign execution, while leveraging innovation to enhance user experience for clients and pa...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$125K - $155K *

Engage and lead a dynamic customer success team, driving retention and growth. Collaborate cross-functionally to enhance customer experiences and maximize lifetime value while shaping strategic retent...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$70K - $95K *

Lead the charge in building relationships and driving long-term growth through effective client engagement, innovative solutions, and collaborative onboarding processes in a dynamic customer success r...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $150K *

Lead the Customer Success organization to enhance customer engagement, drive renewals, and maximize value realization across diverse segments through strategic execution and cross-functional collabora...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $250K *

The Director, Customer Success will lead and scale the Customer Success function at NAYA Therapeutics while directly managing a portfolio of strategic partners and enterprise accounts...

Chicago Heights, IL (Cook County) and 19 other locationsRemote

Reposted 2 weeks ago

by Daniel Teper  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$143K - $206K *

Unlock potential by leading a dynamic Customer Success team focused on driving value and growth for strategic enterprise clients. Foster partnerships and ensure high-quality engagement to enhance cust...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $180K *

Shape strategic digital products and solutions, engage executives, and drive innovative experience initiatives to enhance client success and meet business growth objectives...

US-AnywhereRemote

2 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$85K - $95K *

Join a team that's dedicated to enhancing customer success through strategic partnerships, driving retention, and maximizing product adoption. You'll engage with clients, resolve challenges, and colla...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Drive a unified Customer Success strategy, enhance post-sale experience, and lead a global team to optimize retention and expansion. Focus on scalable, data-driven solutions leveraging technology and...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $105K *

Transform customer success by fostering relationships and driving growth. You'll engage with school districts and clients, address needs, and identify upsell opportunities to maximize partnership valu...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Elevate customer success by leveraging research expertise to drive platform adoption, mitigate churn, and foster impactful relationships. Collaborate with teams to enhance customer value and lead a de...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $135K *

Transform healthcare outcomes by leading strategic partnerships with health systems and large practices. Drive measurable results while mentoring junior team members and advocating for customer needs...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $168K *

Transform the Customer Success landscape by leading a dynamic team, coaching reps, managing escalations, and driving continuous improvement for an outstanding customer experience...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $156K *

Champion customer success by providing strategic guidance and solutions, driving collaboration across teams to enhance operational efficiency for major clients while nurturing long-term partnerships...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Champion customer success by managing accounts and maximizing value through strong relationships, communication, and strategic project work. Collaborate with cross-functional teams to elevate customer...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $120K *

Champion customer success by managing enterprise accounts and driving retention, expansion, and measurable outcomes. Leverage data insights and stakeholder relationships to ensure value delivery and m...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$121K - $201K *

Innovate customer success by managing relationships and driving strategic initiatives to empower clients. Leverage expertise in program management and technical understanding to ensure product adoptio...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Elevate your career by managing complex client relationships, driving strategic growth and innovation in AI and data solutions for enterprise-level accounts, particularly within the expansive Amazon e...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $99K *

Drive customer success by managing enterprise relationships, ensuring product adoption, retention, and value realization. Engage proactively with stakeholders to influence outcomes while collaborating...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Transform client relationships through strategic leadership and coaching of a high-performing team, driving retention and growth while utilizing data-driven insights to enhance customer success and sa...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.