Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$150K - $180K *

Accelerate growth by driving sales in VC-backed tech firms, forging C-level relationships, and leading complex deals. Leverage support and networks to position solutions for global expansion and estab...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$149K - $235K *

Elevate your career by leading a team of Customer Success Architects focused on AI adoption. Drive strategic engagements, team performance, and collaboration with cross-functional partners to deliver...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Champion customer success by owning technical adoption and integration of cutting-edge security solutions. Build trusted relationships, guide clients through complex implementations, and drive measura...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead and develop a high-performing onboarding strategy, ensuring partners achieve success through streamlined processes and technical support. Collaborate cross-functionally to enhance the onboarding...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$82K - $147K *

Unlock potential by driving the successful adoption of Autodesk solutions in higher education. Collaborate with educators and internal teams to create and implement strategies, ensuring customer satis...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $110K *

Engage with small to medium-sized clients by driving strategic partnerships, enhancing clinical outcomes, and executing proactive solutions to achieve business success. Collaborate cross-functionally...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$78K - $117K *

Build innovative AI-driven workflows and automation to enhance Customer Success operations. Collaborate cross-functionally to streamline processes and improve efficiency, directly impacting customer e...

US-AnywhereRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$255K - $300K *

Optimize the Enterprise Customer Success team across AMER, enhancing customer retention, satisfaction, and outcomes for large global clients while driving strategy in collaboration with cross-function...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Grow your career with a leadership role in CX Design, overseeing cross-channel support journeys. Drive transformation by managing a team to create cohesive, AI-enabled customer experiences and scalabl...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Empower customer success by managing SMB and midmarket portfolios, fostering relationships, ensuring retention, and driving growth through tailored solutions. Collaborate cross-functionally to enhance...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$160K - $195K *

Elevate the customer experience through strategic partnership and advocacy. Drive adoption, deepen engagement, and maintain executive relationships to ensure measurable value and retention for a portf...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$165K - $220K *

Build a high-performing team of Enterprise Sales Executives to drive B2B technology growth. Oversee strategy, manage complex sales processes, and coach on customer engagement while achieving quarterly...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Advance client outcomes by leading a high-performing team of Customer Success Managers, driving retention, growth, and satisfaction metrics while shaping overall partnership strategy and addressing cl...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$71K - $119K *

Lead the transformation of legal workflows in large law firms, driving customer success through strategic guidance, technology adoption, and relationship-building to ensure measurable value and enhanc...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $120K *

Engage with customers as a trusted advisor, ensuring effective onboarding and support while driving adoption of technology solutions. You will be pivotal in enhancing customer satisfaction and maximiz...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock potential by leading advanced measurement strategies for clients, analyzing marketing effectiveness, and driving data-driven decisions. Collaborate with cross-functional teams, mentor junior an...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Pioneer client success by managing strategic enterprise relationships, driving adoption, and ensuring renewal readiness. Lead initiatives for cross-functional collaboration while delivering outstandin...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Empower the transformation of RevOps by implementing AI-driven automation and optimizing the GTM technology ecosystem, while leading a dedicated team to enhance overall revenue strategy and operationa...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to driving retention and strategic growth for enterprise customers. Leverage your expertise in SaaS to enhance customer relationships and lead initiatives that ensure ongo...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$192K - $199K *

Reimagine the delivery of professional services by leading cross-functional teams to exceed customer expectations. Leverage strategic partnerships and expertise to drive project success, ensuring qual...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $170K *

Champion customer success through effective adoption of an AI Governance Platform, managing projects and driving outcomes to enhance long-term value for enterprise clients while collaborating cross-fu...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$106K - $161K *

Reimagine customer experience by harnessing AI-driven insights to enhance loyalty and growth. Lead innovative voice of customer programs and collaborate across teams to optimize strategies and deliver...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Unlock potential by managing complex relationships with multi-hospital systems, guiding clients through intricate reimbursement processes, and influencing strategies that drive partnerships and operat...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $190K *

Transform your career by leading global customer operations. Drive change, enhance service delivery, and collaborate with senior leadership to shape strategic initiatives while managing vendor relatio...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead digital marketing strategies for a diverse client portfolio, enhancing relationships and driving successful campaigns. Collaborate with cross-functional teams to ensure timely execution and optim...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.