Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$146K - $269K *

Lead workforce management strategies within a large-scale claims operation. Enhance service quality and operational efficiency by developing capacity models and fostering inter-departmental collaborat...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$132K - $179K *

Lead and innovate within the contact center, driving operational excellence and strategic alignment to enhance customer experience, team engagement, and service delivery across a dynamic financial ser...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Contribute to our dynamic Sales team by owning the sales process, engaging with diverse technical audiences, and driving innovative solutions that elevate user infrastructure and boost new sales chann...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$212K - $325K *

Empower your career by leading a team focused on mid-market customer success, enhancing retention, and driving revenue growth. Oversee a high-performing unit by setting standards for engagement and de...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$176K - $242K *

Elevate your sales career by owning strategic accounts, driving revenue, and leading teams. Collaborate with executives to close significant deals and expand territory. Contribute to a dynamic environ...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$76K - $119K *

Drive growth by managing and building customer relationships in the multi-specialty Buy and Bill landscape. Leverage your expertise to advise clients while expanding a portfolio of approximately 100 a...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$180K - $220K *

Partner with us to drive organizational excellence by overseeing operations, enhancing team collaboration, and managing key functions that align with long-term strategic goals, ensuring effective comm...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$115K - $135K *

Grow your career with leadership in business development, targeting the Behavioral Health sector. Leverage your expertise to drive sales, establish client relationships, and exceed financial goals whi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$145K - $165K *

Elevate growth by leading demand and brand strategies, managing a dynamic team, and driving creative performance. Your expertise will enhance customer acquisition and engagement through innovative med...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Consumer Technology

$160K - $200K *

Join a team that drives global growth through innovative Revenue Operations, enhancing systems and data foundations across multi-regional markets. Partner with leaders to optimize sales productivity a...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $105K *

Drive exceptional client satisfaction by managing high-value accounts, providing innovative solutions, and enhancing campaign performance through data analysis. Collaborate with sales to deliver a pre...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Elevate client satisfaction by leading operational excellence for channel partners. Collaborate cross-functionally to ensure marketing goals are achieved and provide exceptional customer service while...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Empower your career by leading strategic initiatives and driving community growth through innovative tactics and AI solutions, while collaborating with cross-functional teams to deliver impactful resu...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$200K - $250K *

Unlock potential by leading innovative solutions for cutting-edge AI acceleration. Drive strategic customer engagements, optimize performance, and co-develop industry-leading applications within a fas...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Consumer Technology

$196K - $375K *

Advance enterprise solutions by leading strategic SaaS sales to top-tier communications providers, enhancing customer relationships, and exceeding business expectations through tailored solutions and...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$175K - $210K *

Reimagine strategic operations by leading US business initiatives, ensuring seamless integration of financial, brand, and performance metrics. Drive collaboration across functions to optimize efficien...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$250K - $300K *

Play a key role in leading North America's SAP consulting practice, driving growth, delivery excellence, and strategic client engagements while managing a high-performing team. Collaborate on sales st...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of homebuyer experiences by leading product strategies that enhance buyer confidence and streamline supplier workflows within a collaborative, innovative environment. Drive impactful...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$166K - $208K *

Help us transform enterprise sales by delivering technical expertise and data solutions to meet complex customer needs. Collaborate cross-functionally to manage accounts and ensure technical alignment...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Engage cross-functional teams to shape complex customer solutions, leading requirements discovery, system design, and UAT while mentoring analysts. Act as a trusted advisor to drive continuous improve...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$134K - $230K *

Join a team that delivers innovative AI-powered solutions, enhancing operational efficiency and client satisfaction. Lead diverse technology projects, ensuring timely results while driving modernizati...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$166K - $225K *

Shape the future of Sales Operations by driving processes, optimizing forecasting, and enhancing pipeline health. Collaborate with sales leaders to translate strategies into actionable plans, leveragi...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $258K *

Unlock operational excellence as you drive the sales engine's strategy into execution, partnering with leaders to enhance forecasting, pipeline health, and execution clarity across regional teams in t...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Business Services

$160K - $200K *

Grow your career with a leading organization by driving innovative data platform sales. Leverage 10+ years of B2B expertise to build strong client relationships and exceed targets in the competitive d...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Transform the enablement landscape by partnering with GTM leadership, shaping programs that bridge gaps in messaging and performance across sales, BDR, and customer success while driving measurable im...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.