Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

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$160K - $200K *

Champion customer retention and growth through data-driven insights and tools. Collaborate cross-functionally to address churn, enhance sales opportunities, and improve customer experiences, while des...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$85K *

Advance our client experience as you lead a dynamic team of customer service coaches, driving people-focused strategies, coaching excellence, and operational improvements in a flexible environment...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Shape the future of strategy with your storytelling expertise, building trusted relationships with C-suite stakeholders. Lead innovative go-to-market frameworks that merge data with creative insights...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Media

$90K - $130K *

Lead revenue growth by coaching a high-performing sales team to excel in both new customer acquisition and existing account expansion, ensuring repeatable sales processes and exceptional customer expe...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $140K *

Optimize cross-functional programs that drive measurable outcomes, ensuring operational consistency and alignment across segments. Collaborate with directors to create scalable solutions that enhance...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$138K - $173K *

Shape global sales transformation by leveraging AI-tools and analytics. Drive cross-functional initiatives, streamline processes, and establish governance frameworks to enhance performance and scalabl...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$140K - $230K *

Unlock your potential by owning your territory, driving pipeline, and closing deals efficiently. Engage deeply with stakeholders and leverage your expertise to meet and exceed sales targets in a compe...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Drive strategic product marketing initiatives to enhance go-to-market strategies, boost customer adoption, and support revenue growth. Collaborate across teams to deliver impactful insights and enable...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $110K *

Grow your career with a dynamic team where you'll shape compelling narratives, support product launches, and collaborate cross-functionally to drive adoption and success in a fast-paced, mission-drive...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Shape the future of virtual care operations, leading clinical workflows and teams to enhance patient care. Drive scalability and innovation in a fast-growing environment, creating a structure that mee...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$160K - $190K *

Transform health economics research by leading projects, managing teams, and ensuring client satisfaction within timelines and budgets while driving new business opportunities. Elevate organizational...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$160K - $180K *

Drive global strategies for operational effectiveness and partner performance, leading site engagement and strategic collaborations to enhance business outcomes while managing and optimizing regional...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $145K *

Deliver exceptional client relationships while guiding healthcare marketing strategies across brands, ensuring project profitability, and fostering team development through collaborative execution and...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Optimize outcomes by leading a cross-functional team to enhance our AI-native products, drive revenue growth, and improve learner experiences. Be hands-on in defining problems, executing solutions, an...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$158K - $237K *

Elevate your career by leading business optimization and process improvements. You'll drive efficiency and compliance in donor centers while managing cross-functional teams to enhance plasma collectio...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Lead the charge in owning and optimizing the financial operations and forecasting that drive success across the organization, breaking new ground through cross-functional partnerships and innovative F...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $172K *

Unlock potential by driving digital operations and service enablement across Managed Services. Lead efforts in automation, observability, and AI technologies to enhance service performance, promote ef...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $160K *

Lead the charge in shaping a transformative influencer marketing strategy that elevates brand equity. Drive innovative PR initiatives that establish cultural relevance, demonstrating a keen understand...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$391K - $431K *

Drive the vision and strategy for a pivotal consumer finance product, leading teams to enhance user experience and optimize business performance across card offerings and platform capabilities...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Finance & Insurance

$80K - $110K *

Help us grow strategic partnerships in HR technology, enhancing our go-to-market strategy. Collaborate with cross-functional teams to drive pipeline and revenue growth, while managing key partner rela...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Execute regional marketing strategies to enhance product adoption and brand awareness. Drive market development through effective leadership, collaboration, and innovative campaigns that elevate patie...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$141K - $234K *

Empower healthcare transformation by leading client engagements, driving performance improvements, and overseeing project delivery. Cultivate client relationships and develop your team while managing...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$190K - $210K *

Transform your career by leading our digital marketing strategy and web initiatives. Drive integrated programs for growth, engagement, and optimization across digital channels while collaborating clos...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$90K - $130K *

Engage with strategic PBM partnerships, driving growth and contract management. Manage multimillion-dollar relationships while developing executive-level strategies and maintaining high-level communic...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$203K - $305K *

Accelerate product marketing excellence by leading a dynamic team while driving go-to-market strategies for key products, ensuring impactful communication across diverse audiences for maximum market s...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.