Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$135K - $155K *

Join a team that's passionate about payroll excellence! Oversee full-cycle payroll for a diverse U.S. workforce, ensuring compliance, accuracy, and operational efficiency while driving continuous impr...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$180K - $260K *

Manage US partnerships strategy, cultivating key relationships with Big Four and SIs while recruiting new partnerships. Shape the channel's growth through strategic initiatives and cross-team collabor...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$130K - $160K *

Transform the patient experience post-signup by owning the product roadmap and improving both digital engagement and real-world care. Lead cross-functional teams to enhance retention and LTV across mu...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$167K - $209K *

Join a team that's shaping the future of customer servicing by developing strategies and operations to enhance support efficiency and satisfaction, while cultivating a dynamic, growth-oriented work en...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$78K - $87K *

Champion client partnerships by driving growth through strategic insights and relationship-building. Lead cross-functional teams to deliver impactful solutions that enhance client satisfaction and lon...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$165K - $200K *

Elevate client relationships as a trusted advisor, driving account growth and engagement. Collaborate cross-functionally to enhance customer experience and influence product adoption within the strate...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $200K *

Advance your career by leading key global accounts and driving commercial strategy. Build executive relationships, ensure client satisfaction, and shape long-term partnerships that deliver measurable...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$108K - $158K *

Join a team that's redefining customer success in maritime missions. Leverage your maritime expertise to enhance U.S. Government engagements and ensure operational excellence while fostering strong pa...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $231K *

Shape the future of product growth by enabling effective market execution and cross-functional collaboration. Lead strategic initiatives to enhance product adoption, ensure alignment, and support sale...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Empower our fundraising capabilities by leading strategic philanthropy systems, data governance, and CRM operations to enhance donor engagement, optimize processes, and support scalable growth in a co...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$332K - $430K *

Shape the future of Pro and Partner Marketing by defining strategies that drive professional engagement, retention, and marketplace health. Leverage insights to build robust marketing frameworks and e...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$140K - $175K *

Join a team that drives innovation in product management by shaping a pivotal infrastructure. Collaborate across functions to create impactful customer experiences and leverage data insights for a sea...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$96K - $154K *

Unlock potential by leading complex program management for high-speed data communications, ensuring excellence in delivery and customer satisfaction while fostering strong relationships and continuous...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $160K *

Unlock potential by spearheading recruiting operations, processes, and technology to ensure a high-quality candidate experience. Drive talent acquisition strategy and build a high-performing team for...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$100K - $130K *

Drive pipeline growth by leading outbound campaigns and SDR teams. Collaborate cross-functionally to optimize lead generation, enhance outreach strategies, and create impactful engagement through inno...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$86K - $138K *

Partner with us to define and execute a strategic vision for internal tools and AI, optimizing operational workflows and enhancing efficiencies across the organization through expert product managemen...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Healthcare

$166K - $216K *

Champion the evolution of digital commerce platforms, driving strategy, governance, and implementation to support marketing initiatives globally. Lead cross-functional teams to ensure solutions align...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$160K *

Grow your career with a senior Key Account Manager role that drives revenue across strategic US Mid-Market and Enterprise accounts, focusing on upselling and cross-selling while building strong C-leve...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$124K - $220K *

Transform enterprise partnerships by driving account growth, fostering relationships, and optimizing sales processes. Collaborate with internal teams, lead post-sales management, and utilize data insi...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$124K - $190K *

Transform product strategy by leveraging real-world data analytics and Agile methodologies to drive innovative healthcare solutions. Collaborate with cross-functional teams to deliver market-ready pro...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$128K - $173K *

Explore a key role in shaping user onboarding and activation that drives success for new customers in the first 120 days. Collaborate cross-functionally to create impactful experiences across various...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$240K - $285K *

Elevate your career by leading integrated marketing campaigns that drive measurable pipeline growth across multiple segments. Own strategy and execution, collaborate with cross-functional teams, and o...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $120K *

Elevate eCommerce growth by driving customer engagement and success. Collaborate cross-functionally to optimize digital experiences, improve user adoption, and implement scalable training programs to...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$318K - $430K *

Pioneer innovative healthcare solutions by leveraging AI and advanced biological data. Take charge in defining a vision for new product offerings that intersects with cutting-edge research, executing...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$318K - $430K *

Shape innovative strategies in AI and multiomic data to enhance health solutions. Lead the development of new products and services, managing multidisciplinary teams to execute actionable business pro...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.