Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$90K - $110K *

Transform customer outcomes by owning the Mid-Market portfolio, partnering with cross-functional teams to drive onboarding, engagement, and adoption for Tier 1 and 2 customers, ensuring they achieve m...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$183K - $222K *

Join a team that's driving innovative digital strategies, optimizing analytics, and enhancing global growth marketing efforts through powerful insights, effective leadership, and cutting-edge channel...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$80K - $95K *

Champion client success and drive value in a strategic role focusing on retention and growth. Manage relationships, ensure product adoption, and serve as an advocate within the organization to foster...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Shape the future of retail media by generating insights that drive CPG revenue growth. Collaborate with sales, marketing, and analytics teams to develop strategies, analyze market dynamics, and delive...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$135K - $178K *

Transform data governance by leading initiatives that bridge legal compliance, data security, and technology operations. Drive innovative self-service workflows while ensuring compliance across divers...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$165K - $196K *

Shape industry-leading consumer experiences as you design and guide a high-performing team, translating complex product mechanics into engaging interfaces that enhance user satisfaction and drive busi...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Drive impactful contact center technology programs through end-to-end delivery, leading cross-functional teams while managing client expectations and program governance to ensure projects meet busines...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Unlock impactful insights by leading data strategies for business units. Drive revenue and enhance decision-making through data empowerment while ensuring compliance and risk management. Collaborate a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Accelerate progress at teams by coaching Agile principles and practices to enhance delivery flow, collaboration, and outcomes. Own complex Agile initiatives while mentoring and facilitating learning a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Empower a dynamic support team to deliver exceptional customer care while driving process improvements and engaging cross-functional partners in the healthcare tech landscape. Your leadership will sha...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Shape the future of content strategy by leading enterprise programs that integrate design, AI, and digital transformation to drive measurable impact while ensuring relevancy and governance across all...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Media

$130K - $160K *

Lead strategic partnerships by managing high-profile customer relationships, developing actionable plans, and collaborating with cross-functional teams to ensure successful program execution and align...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$195K - $341K *

Drive healthcare excellence by leading clinical consultations, training staff, and reviewing cases. Engage with providers and members while ensuring adherence to quality standards and regulatory guide...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$195K - $341K *

Drive impactful healthcare initiatives by providing clinical guidance, training, and oversight for care quality. Collaborate with providers and ensure adherence to regulatory standards while enhancing...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$195K - $341K *

Engage in improving clinical outcomes through collaboration, education, and oversight, while ensuring regulatory compliance. Lead initiatives across care management, quality improvement, and clinical...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$195K - $341K *

Join a vital leadership role in neonatology oversight, shaping clinical standards and managing care for newborns while enhancing quality initiatives and staff training for optimal patient outcomes...

US-AnywhereRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $250K *

Develop and optimize GTM strategies to enhance revenue operations, lead a diverse team, and create actionable frameworks for market analysis while collaborating across departments to ensure alignment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Help us drive success in the biopharma sector by overseeing customer portfolio management, building strategic relationships, and ensuring maximum value from our AI-guided protein discovery platform ac...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$115K - $125K *

Lead global employee benefits programs, ensuring compliance and a consistent experience across various markets. Drive administration, oversee vendor relationships, and monitor operational performance...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$190K - $220K *

Elevate data governance to drive AI product trustworthiness. Lead initiatives to establish ownership, improve data quality, and ensure compliance while collaborating across teams. Influence strategic...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $197K *

Lead the charge in shaping AML compliance governance for our money movement products while ensuring robust risk mitigation and due diligence practices across the organization to adhere to regulatory s...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $170K *

Transform healthcare outcomes by leveraging analytics for smarter decision-making. Take ownership of custom analytics projects and productized engines while collaborating with cross-functional teams t...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Engage with clients by nurturing relationships, identifying growth opportunities, and providing exceptional support. Leverage your expertise in account management to drive customer satisfaction and re...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $138K *

Join a team that empowers managers to navigate people challenges effectively, fostering performance and engagement while building innovative HR practices across North America. Your insights will shape...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$115K - $138K *

Partner with us to cultivate effective management and team dynamics. You'll navigate complex performance issues while building a new HRBP model across North America, leveraging insights to streamline...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.