Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$141K - $247K *

Lead enterprise IT delivery management initiatives, driving governance, operational readiness, and strategic alignment across technology programs. Collaborate with cross-functional teams to ensure eff...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$102K - $179K *

Join a team that's dedicated to championing customer success through expert guidance on ServiceNow products, ensuring value realization, driving adoption, and fostering innovative use cases for enhanc...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $225K *

Optimize pricing strategy by leading a team in executing deal-level margin discipline and enhancing the pricing guidance framework, while driving continuous improvement and support for sales leadershi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$155K - $185K *

Optimize recruiting strategies and processes to attract top talent across various functions. Lead a dedicated team, manage staffing resources, and ensure compliance with labor regulations in a fast-pa...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Staffing

$100K - $130K *

Drive product marketing strategies by defining customer profiles, positioning, and competitive narratives. Operate independently to inform product strategy across teams, ensuring consistent value arti...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $160K *

Lead the charge in shaping brand strategy and driving demand for homeowners and guests. Collaborate cross-functionally to build awareness, ensure brand consistency, and optimize franchise marketing in...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$263K - $395K *

Transform data into intelligence as a leader, guiding a team in crafting AI solutions for operational excellence and enhanced customer experiences across diverse domains...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$170K - $180K *

Drive commercial legal strategies by overseeing contract negotiations, fostering collaboration across teams, and enhancing processes to align business objectives with legal agreements. Lead projects t...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$110K - $130K *

Drive advanced social strategy and lead a team of specialists to deliver exceptional results within pharma/healthcare, enhancing client relationships and campaign performance while staying ahead of in...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $135K *

Help us guide customers in leveraging our platform for wildfire resilience planning. You'll bridge client engagement and technical delivery, collaborating with teams to communicate complex data-driven...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$171K - $231K *

Drive innovative patient recruitment strategies to enhance clinical trial enrollment and retention. Collaborate with cross-functional teams to implement data-driven approaches, optimize patient engage...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$180K - $271K *

Lead the charge in managing strategic accounts to enhance customer relationships, drive growth, and deliver integrated solutions while collaborating across departments to address challenges and maximi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$125K - $145K *

Grow your career by driving revenue through relationship-based sales, engaging multiple stakeholders, and leveraging strategic solutions in an established enterprise account territory. Achieve ambitio...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Drive complex, cross-functional technical projects from inception to launch, ensuring alignment and timely delivery across engineering, product, and customer teams in a fast-paced, dynamic environment...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$159K - $286K *

Champion deep customer connections, drive account growth, and expand strategic engagement. Leverage expertise to deliver tailored solutions, ensuring client satisfaction and compliance, while leading...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$156K - $234K *

Transform the commercial data strategy to enhance customer engagement and insights through vendor management, data sourcing, and governance, ensuring high-quality and reliable data utilization across...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $150K *

Advance the marketing vision as a strategic leader, transforming insights into impactful brand stories while fostering sustainable growth across diverse platforms and channels...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Consumer Technology

$115K - $145K *

Develop strategic B2B sales initiatives, manage OEM relationships, and drive revenue growth in unmanned systems, leveraging technical expertise and strong partnerships to secure Silvus technology in c...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$113K - $209K *

Champion quality improvement initiatives in healthcare operations. Lead provider collaboration, optimize NCQA and HEDIS performance, and enhance provider satisfaction. Drive cultural competence activi...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Transform sales operations by building a high-performance team and executing global strategies to drive growth in the Salesforce ecosystem. Actively engage in pipeline development while designing scal...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $170K *

Accelerate strategic growth by managing key accounts, driving revenue, and building lasting client partnerships in the supply chain software sector. Collaborate with internal teams to achieve sales go...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $155K *

Drive client relationships and team performance while managing operations, promoting business development, and ensuring compliance with standards. Lead a committed team to achieve strategic goals and...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$171K - $256K *

Grow your career with a pivotal role in driving customer engagement, managing strategic account plans, and optimizing revenue while leading cross-functional teams to enhance customer satisfaction and...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$230K - $325K *

Lead the charge in defining and executing product marketing strategies for AI infrastructure, translating complex technologies into compelling business outcomes that empower enterprise organizations t...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$216K - $324K *

Accelerate progress at the forefront of product management, driving strategic vision and alignment across teams to enhance MarketScan data offerings, ultimately transforming healthcare research throug...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.