Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$175K - $195K *

Develop and lead consultant engagement strategies, enhancing onboarding and lifecycle readiness. Optimize processes to ensure seamless mobilization and deployment, driving efficiency across operations...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $125K *

Manage and oversee global employee benefits programs, ensuring compliance and excellence in service delivery across multiple markets while collaborating with cross-functional teams to optimize the emp...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$180K - $205K *

Transform pipeline generation by architecting growth strategies across private equity, strategic alliances, and lead generation. Collaborate to develop and scale ecosystems that maximize revenue and c...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Business Services

$110K - $140K *

Join a team that's focused on enhancing user journeys to drive audience conversion. Lead strategic initiatives and collaboration across departments to optimize subscription growth and marketing perfor...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Media

$120K - $150K *

Advance client satisfaction and operational excellence by leading the Group Health Division, overseeing team performance, enhancing processes, and ensuring profitability while managing key metrics and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$99K - $157K *

Join the charge in shaping technical solutions by transforming stakeholder needs into actionable requirements, fostering collaboration within teams, and ensuring project success throughout the product...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$154K - $215K *

Engage key healthcare payers by driving sales of BPaaS and EPaaS solutions. Leverage industry knowledge to strategize and execute account growth plans, focusing on achieving revenue goals while managi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$280K - $330K *

Help us architect and drive a transformative growth strategy that enhances customer acquisition and revenue through digital, product, and automated channels while building a high-performing team and o...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$130K - $180K *

Accelerate success at a dynamic remote-first company, engaging with teams to drive innovation. Leverage your skills in a collaborative environment, contributing to diverse projects and enhancing custo...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$410K - $450K *

Lead and scale a high-performing Enterprise Sales team, defining strategies to achieve revenue targets while nurturing first-line managers through coaching and development to enhance performance acros...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $140K *

Join a team that's focused on strategic partnerships to advance Medical Affairs, leading impactful programs across therapy areas while fostering strong client relationships and guiding teams to achiev...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $125K *

Lead strategic client relationships to drive retention and expansion, enhancing enterprise resilience. Collaborate across teams to align goals and create long-term value, ensuring successful outcomes...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$197K - $260K *

Drive innovation by leading the AI Platform's architecture and team, enabling intelligent workflows throughout the organization. Collaborate with product managers to ensure efficient, scalable AI solu...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $210K *

Empower a world-class People Operations function to enhance employee experiences, scale operations, and drive recruiting efficiency. Lead a team in optimizing tools and processes while fostering excep...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Staffing

$190K - $250K *

Drive curriculum strategy to shape future skills in response to emerging tech trends. Collaborate cross-functionally to create innovative learning experiences that align with current market demands an...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$250K - $400K *

Champion revenue growth by leading a high-performance sales team, driving strategic initiatives, and fostering client relationships. Innovate processes and ensure compliance while aligning with market...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$138K - $231K *

Drive customer satisfaction and revenue growth by managing key SMB accounts. Foster strong relationships, advocate for client needs, and collaborate with internal teams to deliver value, ensuring cont...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$91K - $135K *

Lead customer success initiatives for First Alert, ensuring product adoption and satisfaction, driving account growth, and tailoring solutions to meet strategic objectives for defense sector clients...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$79K - $93K *

Shape the future of project management by leading customer-focused implementations, ensuring successful delivery, and fostering collaborative relationships across teams to enhance the customer experie...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Shape the future of industrial sales by leading a dynamic team, developing strategies for key accounts, and driving growth across market verticals while aligning offerings with customer needs and indu...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $92K *

Join us to manage global benefits and HR operations, enhancing employee support and strategic systems. Oversee HRIS, leave administration, and compliance while ensuring an engaging benefits strategy f...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$185K - $297K *

Grow a high-performing product design team through strategy, leadership, and innovation. Drive data-informed design processes and foster collaboration to create impactful user experiences while levera...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $200K *

Shape the future of employee benefits by leading a dedicated team focused on enhancing client experiences, driving growth, and streamlining processes within a newly established benefits administration...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$137K - $228K *

Empower a diverse product management team to drive EHR connectivity and innovative specialty solutions. Collaborate cross-functionally to deliver scalable integrations, enhance provider workflows, and...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$140K - $155K *

Champion transformative leadership to enhance software service delivery, fostering innovation, customer satisfaction, and team excellence in a remote environment. Drive processes and AI integration to...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.