Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$90K - $130K *

Help us drive client success by managing relationships, resolving issues, and identifying growth opportunities. Leverage your expertise in healthcare to enhance customer satisfaction and ensure effect...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $130K *

Join us in maximizing customer satisfaction as you guide mid-market and enterprise clients through their journey, ensuring successful adoption, renewals, and growth, while building strong, lasting rel...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Unlock potential by leading operational excellence in customer success, bridging enterprise partners with internal teams while optimizing support systems and workflows for optimal technical performanc...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$83K - $133K *

Engage customers to enhance their experience and ensure satisfaction through effective onboarding, relationship management, and strategic account oversight. Utilize data insights to mitigate risks and...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $110K *

Engage with key broker partners to drive customer success through strategic account management and growth initiatives, focusing on product adoption, retention, and revenue expansion in a dynamic, cust...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $123K *

Build strong relationships with SMB customers, driving product adoption and retention through proactive engagement, support in the customer lifecycle, and collaborative upsell opportunities, ensuring...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Drive client success by enhancing platform adoption and delivering insights that empower organizations to achieve measurable outcomes. Leverage industry expertise to strengthen relationships and foste...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Drive the evolution of customer education by leading a global team focused on impactful training strategies and profitable learning solutions for diverse audiences across software products and platfor...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Drive growth and foster relationships with complex, multi-location enterprise accounts. Lead cross-functional initiatives, execute QBRs, and create strategic frameworks that ensure high-value customer...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in transforming Tonal's healthcare partnerships. Manage key accounts, develop the commercial playbook, and build a high-performing success team to drive growth and clinical excellence...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $110K *

Bring your expertise to foster customer partnerships and drive success, guiding clients to achieve their business objectives and realize value through strategic engagement and ongoing relationship man...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$145K - $185K *

Lead the charge in nurturing strategic relationships with key enterprise clients while driving satisfaction, retention, and product adoption through collaborative solutions and exceptional service del...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$143K - $190K *

Drive customer success for strategic global accounts, ensuring adoption and growth. Navigate complex relationships and internal dynamics while acting as a trusted advisor, orchestrating cross-function...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$143K - $190K *

Lead strategic customer relationships, drive adoption and growth across complex global accounts while ensuring alignment and governance across decentralized teams worldwide...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$143K - $190K *

Lead the charge in fostering strategic partnerships by managing complex global accounts, ensuring adoption and retention while driving measurable impact through tailored programs and cross-functional...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Own and optimize the Gainsight platform to enhance customer experience through health scoring, playbooks, and actionable insights, collaborating across teams to ensure data-driven customer engagement...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$93K - $172K *

Join a team that empowers customers through tailored engagement and drives growth. You will manage customer relationships, enhance their knowledge, and optimize their success with strategic insights a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Partner with us to enhance customer outcomes as a strategic advocate, driving renewals and expansion in a dynamic Mid-Market environment. Leverage your expertise to foster relationships and ensure cus...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$93K - $172K *

Shape exceptional customer experiences by driving success for enterprise clients in the Risk & Fraud sector. Contribute your strategic insight and deep product knowledge to enhance customer relationsh...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$130K - $180K *

Transform client relationships and drive growth through strategic account leadership, operational excellence, and collaboration, ensuring ideal service delivery and performance across high-profile acc...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Optimize customer success by leading service delivery for Biotech and Pharma clients. Leverage strong MSP experience to enhance client relationships, ensuring excellence in service across an array of...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $166K *

Partner with us to drive customer success through strategic program management, enabling clients to optimize their use of Sprinklr solutions and achieve business goals via enhanced operational efficie...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $100K *

Pioneer customer success with enterprise restaurant groups. Drive retention, growth, and strategic relationships while shaping best practices. You'll be the business consultant they need to thrive in...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$70K - $95K *

Transform partner relationships by driving success and alignment through effective networking and strategic insights, ensuring they realize maximum ROI and adopt best practices with leading technology...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$144K - $217K *

Join a dynamic team to lead the development of AI-driven customer success platforms, enhancing post-sale experiences through innovative technology and automation, while collaborating closely with engi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.