Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$128K - $226K *

Join a team that empowers enterprise customers to realize their CX vision. Drive strategic partnerships, facilitate renewals, and lead cross-functional collaborations, utilizing your expertise to enha...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $100K *

Grow your career with a vital role fostering enterprise customer relationships. Collaborate across teams to drive strategic conversations, enhance value, and ensure client success through innovative s...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $120K *

Engage customers by leading the entire lifecycle from onboarding to loyalty. Drive retention through targeted campaigns, data analysis, and exceptional support, influencing strategy and improvements a...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$70K - $95K *

Champion operational excellence by enabling our customers in the manufacturing sector to leverage our innovative maintenance solutions. Drive satisfaction, ROI, and account growth through effective pr...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$70K - $95K *

Champion customer success in manufacturing; drive projects, enhance reliability programs, and ensure satisfaction by managing impactful relationships and operational excellence for growth and ROI...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$70K - $95K *

Empower customer success by fostering relationships, enhancing platform adoption, and driving retention. Collaborate with clients to define goals, analyze usage data, and proactively address issues to...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Join us to drive strategic customer success by building deep relationships, managing complex accounts, and creating scalable frameworks that support enterprise growth while ensuring high retention and...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $175K *

Join our dynamic team as a Senior Customer Success Manager, driving customer satisfaction and product adoption through relationship building and expert guidance in cybersecurity solutions. Your role i...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $191K *

Drive customer success by building strategic partnerships that enhance engagement, satisfaction, and growth, ensuring clients maximize their investments while acting as a trusted advisor and advocate...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $115K *

Elevate customer success by managing relationships, driving product adoption, and enhancing client value through strategic insights and data analysis to ensure satisfaction and retention in a dynamic...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Lead a dynamic SMB Customer Success team, driving digital-first strategies for retention and adoption. Optimize processes and systems to manage a large customer base efficiently while fostering a perf...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$85K - $110K *

Drive high-impact customer experiences in a fast-paced environment by engaging users and fostering collaboration across teams to optimize platform utilization and deliver exceptional value...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Contribute to customer project success by leading relationships, ensuring seamless coordination, and delivering impressive results through effective communication and project management in a fast-pace...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$165K - $180K *

Transform client relationships by managing a diverse portfolio of health plans, ensuring exceptional service delivery, and driving strategic outcomes that generate value and demonstrate key metrics. E...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$223K - $316K *

Transform customer success by leading a high-performing team, driving AI adoption, and redefining engagement strategies to achieve measurable business outcomes in a dynamic, innovation-driven environm...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$174K - $262K *

Lead the charge in transforming sales strategy to drive global revenue growth, operational excellence, and cross-functional alignment. Inspire a high-performing team while innovating processes and str...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $200K *

Shape the future of client partnerships by leading account strategies, enhancing client relationships, and driving financial performance across complex Life Sciences portfolios. Innovate solutions to...

US-AnywhereRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$80K - $88K *

Play a key role in enhancing customer satisfaction as a Customer Success Manager, driving engagement, retention, and growth for a diverse portfolio. Collaborate cross-functionally to deliver impactful...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $160K *

Lead customer success initiatives by driving technology adoption, ensuring satisfaction, and fostering long-term relationships with enterprise clients in Commercial Industrial Markets, while collabora...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Transportation

$90K - $130K *

Join us in maximizing customer satisfaction as you guide mid-market and enterprise clients through their journey, ensuring successful adoption, renewals, and growth, while building strong, lasting rel...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Unlock potential by leading operational excellence in customer success, bridging enterprise partners with internal teams while optimizing support systems and workflows for optimal technical performanc...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $120K *

Empower strategic customers through exceptional service, fostering long-term partnerships and driving measurable value from connectivity solutions while collaborating across business functions to ensu...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$74K - $98K *

Empower customer success through strategic relationship management, effective onboarding, and proactive engagement, ensuring clients achieve their goals and maximize the Kajabi platform's value while...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$83K - $133K *

Engage customers to enhance their experience and ensure satisfaction through effective onboarding, relationship management, and strategic account oversight. Utilize data insights to mitigate risks and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$88K - $123K *

Build strong relationships with SMB customers, driving product adoption and retention through proactive engagement, support in the customer lifecycle, and collaborative upsell opportunities, ensuring...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.