Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$184K - $249K *

Optimize enterprise segment performance by leading a team of managers, ensuring exceptional customer relationships, and driving strategic decisions that enhance retention and growth. Make a significan...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$104K - $176K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join us to lead and inspire a team in achieving impactful student outcomes through customer success strategies. Manage key district accounts, fostering partnerships and driving growth across all phase...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$133K - $272K *

Optimize customer lifecycle transformation initiatives and drive strategic growth. Collaborate across multiple functions to build a cohesive framework that supports the scaling of Managed Services Pro...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in forming strategic partnerships within healthcare, enhancing client success through data-driven insights and operational excellence. Drive retention and growth while ensuring unparal...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Optimize customer success by owning the client lifecycle, leveraging AI insights, and enhancing engagement. Collaborate within a dynamic team to innovate solutions that meet both patient and provider...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Optimize customer success by building lasting relationships and driving software adoption. Engage with healthcare organizations to ensure satisfaction and retention while aiding in strategic onboardin...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $140K *

Drive customer success by helping clients optimize privacy programs through our platform. Engage as a trusted advisor, overseeing onboarding and adoption while advocating for customer needs to enhance...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $140K *

Accelerate progress at a high-performing Customer Success team by coaching and leading efforts in client engagement and retention while driving strategic oversight of multi-threaded enterprise account...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $190K *

Accelerate customer success by leading post-sales deployments of innovative AI solutions in healthcare. Shape operational strategies to ensure measurable outcomes, adoption, and expansion while drivin...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $118K *

Elevate customer relationships and drive success by managing key accounts, delivering insights, and executing strategies to enhance product adoption and business growth in a growing global Customer Su...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $100K *

Lead customer success initiatives by managing a portfolio of 30+ accounts, ensuring retention and growth through strategic relationships, executive reviews, and actionable success plans focused on cli...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $160K *

Elevate sales performance by developing and scaling a forward-thinking sales enablement strategy. Lead onboarding, ongoing skills enhancement, and sales methodology adherence while leveraging AI-drive...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$134K - $223K *

Lead a high-performing team of Customer Success Managers to drive adoption, retention, and value realization for enterprise clients while collaborating cross-functionally to ensure outstanding custome...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team to elevate enterprise client experiences and drive success through strategic campaign management, insightful reporting, and proactive communication. Shape strong partnerships focus...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Drive customer success by ensuring adoption and value realization through effective relationship management, technical consultation, and cross-functional collaboration, ultimately enhancing customer s...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Grow your career with a dynamic team focused on ensuring customer success, driving adoption, and building long-term partnerships within the healthcare technology sector. You'll guide clients on their...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$111K - $168K *

Empower industry leaders by becoming a trusted partner in their success. Work cross-functionally to enhance customer operations and drive value through innovative solutions. This role offers growth po...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $175K *

Manage a diverse portfolio of Enterprise and Strategic accounts, ensuring customer satisfaction and driving adoption of cybersecurity solutions. Collaborate with internal teams to enhance product offe...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to enhancing customer success for enterprise clients. You'll manage key relationships, ensuring clients maximize the value of our cutting-edge data protection platform whi...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion strategic customer success by developing account plans, driving engagement, and enhancing product adoption. Leverage data and AI tools to foster relationships with key members and ensure thei...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$128K - $226K *

Empower enterprise customers by building lasting partnerships that drive success. Guide them through their CX journey while leveraging technical expertise to enhance solution adoption and achieve stra...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock your potential as a Customer Success Manager, fostering relationships with B2B clients to ensure satisfaction and success with our ERP solutions. Collaborate across teams to expand adoption and...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$65K - $98K *

Lead the charge in ensuring customer success for a diverse portfolio of 200+ CPG brands, utilizing advanced tools to enhance engagement, monitor key metrics, and drive scalable processes essential for...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $140K *

Strategize and build innovative customer success systems, leading a dynamic team to enhance client retention and growth. Shape operational models while actively managing key accounts in a mission-driv...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.