Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$130K - $180K *

Optimize client success initiatives by leading a team to enhance enterprise account performance and drive measurable outcomes, ensuring client retention and growth while fostering strategic relationsh...

US-AnywhereRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Legal & Accounting

$160K - $180K *

Drive operational excellence in global member support by leading a high-performing team. Optimize processes using Zendesk and AI for improved efficiency while maintaining member satisfaction and ensur...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$205K *

Shape the future of SMB growth marketing by driving acquisition, conversion, and pipeline acceleration using AI insights and high-impact campaigns that inform data-driven decisions, executing hands-on...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$130K - $195K *

Lead talent acquisition strategies for an innovative health organization, enhancing recruitment processes and ensuring quality hires. Collaborate with executives to align hiring initiatives with organ...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Staffing

$100K - $115K *

Shape the future of customer support by leading a dynamic team focused on delivering exceptional service. Drive operational excellence and enhance customer experience in a fast-paced B2B SaaS environm...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $200K *

Unlock customer success as you manage diverse portfolios, ensuring satisfaction and value through strategic engagement, deepening relationships, and maximizing platform utilization in cyber risk manag...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Elevate customer success by managing onboarding, adoption, and retention for mid-market clients. Develop scalable programs, run trainings, and foster cross-functional collaboration to enhance customer...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $130K *

Join a team that's dedicated to guiding enterprise customers through their security and compliance journeys. Leverage your expertise to drive product adoption, renewals, and relationship building, ens...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$166K - $225K *

Unlock potential by leading strategic operations in process improvement and customer service. Oversee cross-departmental initiatives, streamline workflows, and enhance service delivery while fostering...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$250K - $315K *

Elevate business growth by leading global partnership strategies, driving revenue through collaboration with large systems integrators and OEMs. Guide a team and cross-functional partners to maximize...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$193K - $322K *

Lead the Americas Renewals team, strategizing for customer retention, risk management, and revenue growth while fostering collaboration and operational excellence across functional areas in a dynamic...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$148K - $185K *

Champion complex technical programs by driving alignment and execution across teams, enhancing efficiency and visibility through scalable processes, while embedding AI solutions to boost operational e...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Champion quality initiatives in a dynamic healthcare environment, leading MSSP Quality programs while influencing strategic decisions across teams. Drive performance improvement and build a quality fu...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$138K - $181K *

Join a team that's redefining corporate events through strategic leadership, innovative planning, and team empowerment, delivering high-impact experiences that drive engagement and meet business objec...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$144K - $294K *

Champion a culture of innovation as a strategic partner to senior leaders, driving organizational design, workforce strategies, and AI-led insights to foster high-performing, engaged teams in a fast-p...

US-AnywhereRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Business Services

$120K - $150K *

Lead the transformation of customer experience through strategic vision and execution. Drive impactful storytelling, measurable outcomes, and develop capabilities at scale within our global organizati...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Transform customer experience through strategic leadership in CXAI. Lead the vision and execution of change management, creating compelling narratives and measurable outcomes for a 75,000-person globa...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Champion the client experience by driving account growth, retention, and strategic relationships. Collaborate with stakeholders to ensure success and provide insights that enhance product offerings an...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $125K *

Shape the future of gig economy partnerships by guiding complex clients on risk, trust, and compliance strategies. Leverage your expertise to enhance customer outcomes through effective operational co...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$210K - $290K *

Champion a multi-product marketing strategy, leading a dynamic team to enhance market presence, streamline execution, and inspire customer advocacy during an exciting growth phase...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Consumer Technology

$118K - $160K *

Lead the charge in guiding government and education clients through cloud adoption and AI transformation. Collaborate across teams to develop strategies that drive customer success and optimize missio...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$180K - $235K *

Lead a regional business, driving revenue across Strategic, Enterprise, and Commercial sectors. Manage a team focused on strategy execution, pipeline generation, and cross-functional collaboration to...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $190K *

Manage operational excellence and customer satisfaction in scaling AirDial implementations, overseeing complex deployments and global support. Drive innovation through AI-driven tools, establishing hi...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$85K - $110K *

Unlock potential by driving partner success in urban transportation, fostering strong relationships, delivering actionable insights, and optimizing services to enhance community mobility and achieve c...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$130K - $180K *

Unlock potential by leading the Technical Support function's strategic vision, innovating processes, and driving AI transformation to enhance service delivery and customer satisfaction while achieving...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.