Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.
As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.
Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.
Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.
Director Client Success, Legal Portfolio
$130K - $180K *
Optimize client success initiatives by leading a team to enhance enterprise account performance and drive measurable outcomes, ensuring client retention and growth while fostering strategic relationsh...
Reposted 4 days ago
$160K - $180K *
Drive operational excellence in global member support by leading a high-performing team. Optimize processes using Zendesk and AI for improved efficiency while maintaining member satisfaction and ensur...
2 weeks ago
$205K *
Shape the future of SMB growth marketing by driving acquisition, conversion, and pipeline acceleration using AI insights and high-impact campaigns that inform data-driven decisions, executing hands-on...
Reposted 4 days ago
$130K - $195K *
Lead talent acquisition strategies for an innovative health organization, enhancing recruitment processes and ensuring quality hires. Collaborate with executives to align hiring initiatives with organ...
Reposted yesterday
$100K - $115K *
Shape the future of customer support by leading a dynamic team focused on delivering exceptional service. Drive operational excellence and enhance customer experience in a fast-paced B2B SaaS environm...
3 weeks ago
Senior Customer Success Manager
$160K - $200K *
Unlock customer success as you manage diverse portfolios, ensuring satisfaction and value through strategic engagement, deepening relationships, and maximizing platform utilization in cyber risk manag...
2 weeks ago
Customer Success Manager, Scale
$100K - $115K *
Elevate customer success by managing onboarding, adoption, and retention for mid-market clients. Develop scalable programs, run trainings, and foster cross-functional collaboration to enhance customer...
2 weeks ago
Customer Success Manager, Enterprise - Central or East Regions
$100K - $130K *
Join a team that's dedicated to guiding enterprise customers through their security and compliance journeys. Leverage your expertise to drive product adoption, renewals, and relationship building, ens...
2 weeks ago
Senior Director, Enterprise Process Improvement & Customer Service
$166K - $225K *
Unlock potential by leading strategic operations in process improvement and customer service. Oversee cross-departmental initiatives, streamline workflows, and enhance service delivery while fostering...
1 week ago
Senior Director, Global Strategic Partner Development
$250K - $315K *
Elevate business growth by leading global partnership strategies, driving revenue through collaboration with large systems integrators and OEMs. Guide a team and cross-functional partners to maximize...
5 days ago
$193K - $322K *
Lead the Americas Renewals team, strategizing for customer retention, risk management, and revenue growth while fostering collaboration and operational excellence across functional areas in a dynamic...
3 days ago
Sr. Technical Program Manager - Platform & Data
$148K - $185K *
Champion complex technical programs by driving alignment and execution across teams, enhancing efficiency and visibility through scalable processes, while embedding AI solutions to boost operational e...
1 week ago
$120K - $150K *
Champion quality initiatives in a dynamic healthcare environment, leading MSSP Quality programs while influencing strategic decisions across teams. Drive performance improvement and build a quality fu...
3 weeks ago
$138K - $181K *
Join a team that's redefining corporate events through strategic leadership, innovative planning, and team empowerment, delivering high-impact experiences that drive engagement and meet business objec...
Yesterday
$144K - $294K *
Champion a culture of innovation as a strategic partner to senior leaders, driving organizational design, workforce strategies, and AI-led insights to foster high-performing, engaged teams in a fast-p...
Reposted 4 days ago
Director, Strategy & Change Enablement, CXAI
$120K - $150K *
Lead the transformation of customer experience through strategic vision and execution. Drive impactful storytelling, measurable outcomes, and develop capabilities at scale within our global organizati...
2 weeks ago
Director, Strategy & Change Enablement, CXAI
$120K - $150K *
Transform customer experience through strategic leadership in CXAI. Lead the vision and execution of change management, creating compelling narratives and measurable outcomes for a 75,000-person globa...
2 weeks ago
Enterprise Customer Success Manager
$90K - $120K *
Champion the client experience by driving account growth, retention, and strategic relationships. Collaborate with stakeholders to ensure success and provide insights that enhance product offerings an...
3 days ago
Sr Customer Success Partner - GIG
$100K - $125K *
Shape the future of gig economy partnerships by guiding complex clients on risk, trust, and compliance strategies. Leverage your expertise to enhance customer outcomes through effective operational co...
Reposted 1 week ago
$210K - $290K *
Champion a multi-product marketing strategy, leading a dynamic team to enhance market presence, streamline execution, and inspire customer advocacy during an exciting growth phase...
2 days ago
Customer Solutions Manager, EDU & SLG Western Region - CSM
$118K - $160K *
Lead the charge in guiding government and education clients through cloud adoption and AI transformation. Collaborate across teams to develop strategies that drive customer success and optimize missio...
2 weeks ago
$180K - $235K *
Lead a regional business, driving revenue across Strategic, Enterprise, and Commercial sectors. Manage a team focused on strategy execution, pipeline generation, and cross-functional collaboration to...
Yesterday
Senior Director, Service Delivery & Support, AirDial
$130K - $190K *
Manage operational excellence and customer satisfaction in scaling AirDial implementations, overseeing complex deployments and global support. Drive innovation through AI-driven tools, establishing hi...
2 weeks ago
Partner Success Manager, Western US
$85K - $110K *
Unlock potential by driving partner success in urban transportation, fostering strong relationships, delivering actionable insights, and optimizing services to enhance community mobility and achieve c...
2 weeks ago
Director, Technical Experience
$130K - $180K *
Unlock potential by leading the Technical Support function's strategic vision, innovating processes, and driving AI transformation to enhance service delivery and customer satisfaction while achieving...
3 weeks ago
What are some roles and responsibilities of a Director, Customer Success?
A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.
What skills are required for a Director, Customer Success role?
Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.
Why should I apply for a Director, Customer Success job through Ladders?
Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.
How can Ladders help me in my job search?
Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.