Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$120K - $150K *

Transform client support by leading a high-performing team, enhancing service excellence, and leveraging AI to create competitive differentiation for SMS clients while driving satisfaction and retenti...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$155K - $220K *

Lead transformative lifecycle strategies to enhance borrower relationships, maximizing LTV through personalized engagement and data-driven initiatives. Drive cross-functional collaboration to integrat...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$104K - $183K *

Drive customer success by fostering strong partnerships and optimizing value realization. Champion cross-functional collaboration to enhance enterprise customer engagement and develop tailored success...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$72K - $100K *

Manage and optimize mid-market customer relationships to drive retention and success, leveraging AI solutions and strategic insights to enhance client outcomes and advocate for customer needs internal...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in optimizing clinical operations, driving high-quality care while overseeing performance metrics. Collaborate with diverse teams to implement strategic initiatives, ensuring patient s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Join a team that's redefining customer experience through insights and data. Lead strategic initiatives that enhance the voice of the customer and drive informed business decisions, ensuring alignment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$153K - $170K *

Lead strategic initiatives in clinical affairs, integrating innovation and compliance to elevate patient care and drive effective healthcare delivery. Collaborate across teams to enhance clinical solu...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$135K *

Elevate the HR partnership model in a dynamic healthcare setting by guiding strategic workforce decisions, fostering executive relationships, and ensuring alignment with growth initiatives for optimal...

US-AnywhereRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $125K *

Support strategic account growth by managing relationships and sales for enterprise clients. Drive revenue through product deployment, develop account plans, and collaborate across teams to exceed per...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $145K *

Empower your career as a strategic leader driving audience-first media strategies in healthcare. Collaborate with cross-functional teams to deliver impactful planning, investment, and measurement that...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $180K *

Elevate client services by leading teams to drive satisfaction, growth, and retention. Oversee cross-functional execution and enhance operational efficiency while expanding services in digital marketi...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$180K - $283K *

Empower and elevate our account management strategy to maximize retention and drive growth. Spearhead team performance, implement best practices, and analyze data to unlock insights, fostering strong...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$234K - $260K *

Lead the charge in redefining user experiences across a dynamic B2B healthcare technology portfolio, ensuring intuitive, consistent, and customer-aligned interactions while driving AI transformation a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$180K - $190K *

Transform demand generation through strategic vision and hands-on execution. Lead programs and team to drive revenue growth, build multi-channel strategies, and optimize pipeline contributions while m...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Unlock the potential of our global partner ecosystem by driving effectiveness, scalability, and performance. Collaborate cross-functionally to ensure partners succeed in selling, implementing, and sup...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$185K - $215K *

Unlock potential by leading data strategy for product development and customer experience. Oversee a talented team, ensuring data integrity and driving strategic insights across functions to bolster d...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$204K - $276K *

Champion our carrier partnership strategy by managing key relationships and driving execution responsibilities across cross-functional teams, ensuring alignment and progress in high-priority initiativ...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Transportation

$112K - $169K *

Join a dynamic team to manage key client accounts in Radiation Oncology, enhancing customer experiences through strategic relationships and expert support. Collaborate cross-functionally to drive prod...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $175K *

Drive strategic leadership in Patient Services, enhancing operational excellence and client partnerships while fostering a high-performing culture focused on patient care, accessibility, and program o...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $125K *

Transform the CRM landscape by leading strategy and migration to Salesforce Nonprofit Cloud, ensuring seamless integration, robust data governance, and enhanced fundraising capabilities while supporti...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $180K *

Lead the charge in driving account growth and AI transformation by engaging CXOs, achieving double-digit growth, and expanding service offerings while fostering strong relationships across key account...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $135K *

Contribute to client success by managing partnerships and leveraging healthcare analytics to drive strategic outcomes, optimize performance, and enhance member engagement in a dynamic and collaborativ...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Lead the charge in cybersecurity client engagements by driving growth through trusted advisor relationships at the C-suite level, aligning strategic solutions with client needs to enhance enterprise s...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$150K - $200K *

Unlock new growth opportunities by leading C-suite consultative sales in cybersecurity. Collaborate with senior stakeholders to position innovative solutions, drive revenue, and establish EPAM as a tr...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$90K - $120K *

Transform customer relationships by driving success in technical adoption and ensuring optimal product value realization. Work collaboratively across teams to foster growth, retention, and impactful e...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.