Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$75K - $120K *

Elevate client success by managing relationships post-sale, ensuring satisfaction and value delivery while coordinating between diverse teams and tracking client engagements within our service platfor...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$104K - $110K *

Join us to lead customer success initiatives that drive measurable growth, retention, and satisfaction for our digital retail dealer clients. You'll strategize, advocate, and enhance the customer expe...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$220K - $245K *

Drive growth by leading the product marketing function across diverse legal customer segments, crafting tailored go-to-market strategies, and building a high-performance team that executes innovative...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$92K - $104K *

Join a team that redefines the customer journey for SMB restaurants. As a key player, you'll guide operators through adoption and retention, using insights to drive product success while collaborating...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$195K - $271K *

Grow your career with a transformative role leading Lifecycle Marketing strategies, driving customer engagement and revenue growth through innovative, data-driven approaches across diverse marketing c...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$72K - $121K *

Partner with us to drive client success and account growth through strategic media collaboration, ensuring seamless campaign execution and fostering long-term client relationships while balancing deta...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$110K - $150K *

Lead transformative Document Services operations and strategy, driving efficiency across Inbound Correspondence and Print Production. Collaborate with cross-functional teams to enhance member support...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$111K - $167K *

Unlock potential by driving success for our largest customers through trusted partnerships, technical guidance, and proactive account management to ensure adoption and optimization of complex software...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$173K - $223K *

Join a dynamic team to drive strategic customer technology adoption through tailored execution and AI-driven insights, fostering successful renewals and maximizing service utilization across enterpris...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$170K - $190K *

Tackle partner relationships in lodging, driving revenue growth and performance through effective management. Collaborate cross-functionally to support activation and achieve mutual goals in a dynamic...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$110K - $129K *

Shape your future as a Senior Customer Success Manager by driving engagement and delivering value to enterprise clients. Collaborate with stakeholders to enhance user experience while working in a dyn...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $105K *

Drive success by managing strategic accounts, ensuring performance, and delivering insights while collaborating with cross-functional teams to exceed client expectations in a fast-paced digital advert...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$341K - $409K *

Unlock the potential of physical operations by leading a high-performing sales team. Drive strategic initiatives, coach managers, and foster a culture of growth and collaboration while delivering impa...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Business Services

$124K - $223K *

Drive customer success transformation by shaping our customer lifecycle model, enhancing KPIs, and improving performance initiatives to elevate customer experience in a B2B SaaS environment. Lead chan...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $115K *

Unlock growth by managing key enterprise accounts, driving platform adoption, and ensuring customer success from onboarding through renewals. Collaborate cross-functionally to build relationships and...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$370K - $478K *

Build and lead high-performing sales teams, driving complex service solutions and strategic growth across key accounts while collaborating closely with partners...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$85K - $90K *

Join a team that's dedicated to enhancing client experiences by proactively managing accounts, preventing escalations, and enabling team success through insightful coordination and feedback loop imple...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Join a team that's revolutionizing global customer support by leading operations, defining service standards, and collaboratively enhancing technical capabilities while driving customer satisfaction a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$232K - $341K *

Deliver impactful global partner strategies that drive recruitment and scalability in diverse channels, ensuring mutual growth and value creation through effective collaborations across teams and ecos...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $215K *

Join us in revolutionizing go-to-market (GTM) operations as you lead the charge in optimizing sales processes, integrating technologies, and enhancing operational efficiency to drive revenue growth an...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $160K *

Lead the engagement and implementation of FDA cleared digital health treatments across healthcare systems, ensuring streamlined client experiences and adherence to best practices, while leveraging dat...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $220K *

Champion the transformation of knowledge management using AI-driven systems, enhancing employee readiness and collaboration across the organization while fostering scalable growth and innovation in le...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$161K - $269K *

Lead and inspire a strategic sales team across a central territory, driving revenue growth and cultivating high performance through coaching, collaboration, and effective customer engagement strategie...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Shape the growth strategy by leading team initiatives and influencing executive priorities, driving innovation and operational excellence across multiple capabilities for impactful results and strateg...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$138K - $160K *

Bring your expertise to lead and inspire a dynamic team while overseeing complex creative project delivery. You will enhance client relationships and drive strategic solutions across multiple initiati...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.