Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$64K - $106K *

Partner with us to enhance healthcare solutions by managing client portfolios, analyzing performance metrics, and driving success in 340B pharmacy programs. Your expertise will provide invaluable supp...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$88K - $147K *

Analyze team performance and customer success strategies to enhance 340B program support. Lead and mentor customer success managers, leveraging data insights to maximize savings and build strong relat...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $120K *

Drive member success by managing post-onboarding engagement and retention strategies. Collaborate with leadership to ensure a high-quality experience for high-net-worth investors while implementing ro...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$160K - $200K *

Transform the enablement landscape by leading strategic initiatives that empower revenue teams to thrive. Your expertise will drive program design, execution, and continuous improvement to enhance pro...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$220K - $250K *

Take ownership of a critical customer program, ensuring successful execution from kickoff to go-live. Lead multi-functional teams, manage complex deployments, and build strong client relationships, al...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Join a pioneering team to build and lead innovative sales strategies that enhance customer engagement and drive growth through a blend of self-serve segmentation and sales assistance, leveraging data...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Drive sales enablement efforts to boost seller productivity, enhance pipeline generation, and streamline execution. Collaborate with leadership across departments to build and operationalize scalable...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Elevate customer engagement by driving adoption and revenue through strategic AI solutions. Own client outcomes with effective playbooks and strong technical insight, ensuring optimal growth across En...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$173K - $222K *

Join a dynamic team to drive strategic customer technology adoption through tailored execution and AI-driven insights, fostering successful renewals and maximizing service utilization across enterpris...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$260K - $300K *

Lead and transform the product support function with a focus on AI integration, team development, and operational excellence, ensuring a customer-first approach while achieving strategic, scalable sol...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$114K - $178K *

Lead transformation efforts with Enterprise customers, ensuring product adoption and business alignment while driving renewal success through collaboration and strategic planning. Become a trusted par...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Champion PRISM's content intelligence engine by architecting B2B systems, integrating financial workflows, and governing user interfaces to redefine commercial decision-making in film, TV, and streami...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$120K - $130K *

Shape the future of Customer Success by owning enterprise client relationships, driving product adoption, and acting as a trusted advisor leveraging insights to maximize value and retention across a c...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $225K *

Lead and enhance technology alliance initiatives, managing partner relationships and integrations. Drive co-marketing strategies and collaboration with cross-functional teams to support business goals...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $212K *

Join a team that's focused on equipping partners with essential skills and tools to drive sales and operational success. You will influence global enablement strategies, ensuring comprehensive trainin...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$118K - $190K *

Join a team that's transforming customer support by driving AI-native operations and enhancing agent readiness. Lead cross-functional teams to elevate quality and coaching while aligning strategic goa...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$141K - $253K *

Optimize GTM data integrity and usability, driving impactful strategies and execution to enhance sales performance and operational efficiency through data governance across multiple platforms...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Transform client support by leading a high-performing team, enhancing service excellence, and leveraging AI to create competitive differentiation for SMS clients while driving satisfaction and retenti...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$104K - $183K *

Drive customer success by fostering strong partnerships and optimizing value realization. Champion cross-functional collaboration to enhance enterprise customer engagement and develop tailored success...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$72K - $100K *

Manage and optimize mid-market customer relationships to drive retention and success, leveraging AI solutions and strategic insights to enhance client outcomes and advocate for customer needs internal...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$104K - $183K *

Drive enterprise transformation by partnering with global organizations to enhance customer experiences and achieve measurable growth through strategic relationships and AI-driven solutions, influenci...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in optimizing clinical operations, driving high-quality care while overseeing performance metrics. Collaborate with diverse teams to implement strategic initiatives, ensuring patient s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Join a team that's redefining customer experience through insights and data. Lead strategic initiatives that enhance the voice of the customer and drive informed business decisions, ensuring alignment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$153K - $170K *

Lead strategic initiatives in clinical affairs, integrating innovation and compliance to elevate patient care and drive effective healthcare delivery. Collaborate across teams to enhance clinical solu...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$135K *

Elevate the HR partnership model in a dynamic healthcare setting by guiding strategic workforce decisions, fostering executive relationships, and ensuring alignment with growth initiatives for optimal...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.