Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$100K - $120K *

Elevate the success and growth of strategic B2B2C partnerships by managing partner programs from evaluation to scaling, while collaborating cross-functionally to ensure operational excellence and outs...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Lead the charge in developing scalable cybersecurity solutions, managing product portfolio, and engaging with customers to drive market insights. Shape product roadmap and go-to-market strategies, fos...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$100K - $168K *

Optimize your career as you lead a strategic team to enhance client success and drive business growth, ensuring exceptional value realization and multi-product adoption for key accounts in a dynamic B...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$175K - $195K *

Lead the charge in product strategy for employer onboarding and member enrollment, ensuring efficiency and accuracy across client operations. Collaborate with engineering and various stakeholders to e...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $160K *

Lead the charge in enterprise sales within the Life, Annuities & Health sector, driving growth through strategic customer relationships and complex software sales. Own the full sales cycle from prospe...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$180K - $210K *

Drive innovation in product marketing by crafting strategies for a new AI-native offering. Lead market efforts, establish positioning, and engage deeply with buyers. Collaborate across teams to create...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Engage with partners as a strategic manager, driving growth and performance in a portfolio of B2B reseller accounts by leveraging insights and collaborating across teams to increase revenue and streng...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Reimagine customer engagement by leading initiatives that enhance service delivery and optimize operational processes. This role spans cross-functional teams and drives impactful strategies for increa...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Take ownership of strategic relationships with government agencies, driving compliance and success across your portfolio while fostering long-term partnerships and alignment with mission-critical mand...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive success by enhancing client engagement and product adoption across enterprise accounts. Act as a trusted advisor, ensuring clients fully realize value from their investments while strengthening...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$125K - $150K *

Unlock potential by serving as a strategic advisor to senior client leaders in healthcare. Drive consultative solutions, foster relationships, and influence executive strategy while maximizing the imp...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$70K - $140K *

Unlock potential by managing and enhancing customer relationships through expert engagement and strategic solutions, ensuring satisfaction and driving retention for medium to large commercial accounts...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $150K *

Optimize educational frameworks by leading customer training initiatives, creating engaging certifications, and directly crafting content that enhances learning and compliance in a collaborative envir...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Partner with us to enhance client relationships and drive software adoption, ensuring client success through effective onboarding, project management, and ongoing support in a fast-paced, fully remote...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$229K - $267K *

Elevate customer experience by leading strategic retention and loyalty initiatives. Drive measurable impact through data-informed insights and foster a high-performing team, dedicated to enhancing sat...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Drive the strategy and execution of user onboarding and training for an innovative AI platform. Foster platform adoption by creating engaging learning experiences and scalable frameworks, enhancing us...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Unlock your potential in a global leadership role, driving innovative customer support strategies and managing multi-tier teams across diverse geographies to elevate service excellence and customer sa...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$141K - $283K *

Lead the charge in enterprise program innovation, directing cross-unit strategies to enhance execution and governance on multi-million dollar initiatives, while fostering collaboration, transparency...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $115K *

Drive client success by owning strategic relationships and executing success plans. Collaborate with cross-functional teams to enhance client engagement, resolve challenges, and strengthen Cordial's i...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Drive customer success by orchestrating outcomes across teams, ensuring value realization, and enhancing retention. Lead initiatives that scale customer success programs, improve communication, and fo...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Champion the development of a high-growth data solutions business, driving revenue, client engagement, and team leadership, while shaping product direction in a dynamic, fast-paced environment focused...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Champion client success by building strong relationships and delivering value through strategic partnership. Drive adoption and alignment to clients' objectives, ensuring a seamless experience through...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Business Services

$259K - $356K *

Champion a unified customer engagement strategy, enhancing HCP and KOL experiences across therapeutic communities to create a seamless, impactful journey that meets enterprise objectives and drives su...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$150K - $218K *

Pioneer a robust Encounters submissions strategy to MassHealth and New Hampshire DHHS. Lead cross-functional teams, ensuring compliance and quality while driving continuous improvement and operational...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$145K - $200K *

Drive operational excellence and retention by leading a high-performing Customer Success team. Guide strategic client engagements, foster growth, and champion innovative solutions, ensuring exceptiona...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.