Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$120K - $130K *

Drive your career by leading our partner support teams to enhance communication, strengthen relationships, and ensure excellence in service delivery. Utilize your expertise to optimize operations and...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in optimizing revenue operations, supporting GTM teams with actionable insights, data analysis, and systems management to enhance business performance and client satisfaction...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Lead the charge in enhancing client success by building relationships, delivering exceptional service, and ensuring client retention through strategic support and problem-solving in the healthcare Saa...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$171K - $256K *

Join a team that's driving customer success through strategic account management, innovative solutions, and cross-functional collaboration to enhance satisfaction and profitability across diverse cust...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$169K - $298K *

Join a team that's driving growth by identifying key opportunities and leading cross-functional initiatives across Marketing, Product, Sales, and Engineering, ensuring teams execute with clarity to ma...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Shape the future of legal tech by driving customer success with AI. Own client relationships, enhance engagement, and transform user insights into actionable product improvements, all while collaborat...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$160K - $170K *

Champion customer success through effective adoption of an AI Governance Platform, managing projects and driving outcomes to enhance long-term value for enterprise clients while collaborating cross-fu...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Grow your career with us by managing customer relationships, driving satisfaction, and ensuring success as a trusted advisor. You'll lead onboarding, identify opportunities for expansion, and advocate...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Drive impactful delivery across teams by transforming strategy into tangible outcomes. Collaborate closely with stakeholders, manage dependencies, and mentor delivery talent to enhance team capabiliti...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $180K *

Transform client relationships by leading cross-functional teams to execute and analyze digital marketing campaigns while driving initiatives for innovative solutions and maintaining client satisfacti...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Accelerate progress at the forefront of customer engagement by driving product adoption and enhancing customer satisfaction. Leverage your expertise to foster strong relationships, providing tailored...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $90K *

Grow strategic account relationships and revenue through consultative sales. Develop account plans, coordinate resources, and ensure customer satisfaction while analyzing trends to drive business impr...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $225K *

Elevate business outcomes by leading enterprise solutions consulting, driving strategy alignment between sales, product, and operations to enhance deal execution and scalability. Own launch readiness...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $180K *

Drive growth by establishing strategic partnerships, achieving over 15% YOY revenue increase, and engaging with CXOs to expand AI transformation initiatives in managed accounts. Collaborate with teams...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $140K *

Unlock potential by owning executive-level client relationships, driving integrated strategies, and leading action-oriented touchpoints that translate insights into measurable outcomes while championi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$90K - $130K *

Drive customer success by building relationships and ensuring optimal outcomes in a fast-paced, technology-driven environment. Collaborate with teams to enhance client satisfaction and facilitate prod...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$175K - $325K *

Elevate customer outcomes with your expertise as a Senior Customer Success Engineer. Drive onboarding, adoption, and technical success in data security and AI governance while collaborating closely wi...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $150K *

Shape the future of regional marketing by driving growth and pipeline acceleration through innovative programs. Lead a high-performing team to execute strategies that resonate across North America and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $220K *

Drive strategic partner management, leading a high-performing team to achieve significant revenue growth while fostering strong executive relationships and enhancing partner productivity across the ec...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $200K *

Drive operational excellence and customer impact by leading transformative strategies in Customer Success Operations, Education, and Enablement. Ensure growth and satisfaction through innovation and t...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$150K - $200K *

Drive enterprise sales strategy and execution, leading a high-performing team to engage Fortune 500 clients through consultative, value-driven partnerships, navigating complex sales cycles and achievi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$300K - $420K *

Drive strategic new logo acquisition across the East region, leading a team of sellers to close complex enterprise deals. Collaborate cross-functionally to enhance market reach and deliver tailored so...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$146K - $160K *

Take ownership of a diverse portfolio of enterprise and mid-market customers, driving success and retention through strong relationship management and strategic insights. Ensure customers realize meas...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Elevate client relationships in healthcare technology by acquiring new customers and managing existing accounts to foster growth. Drive strategic business planning and ensure alignment of solutions wi...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Elevate client satisfaction and drive measurable value by leading strategic relationships with employers and partners. Own account lifecycles, deliver insights, and engage executives to foster growth...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.