Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$71K - $119K *

Lead the transformation of legal workflows in large law firms, driving customer success through strategic guidance, technology adoption, and relationship-building to ensure measurable value and enhanc...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$168K - $285K *

Lead the CX Strategy team to enhance customer journeys, improve retention, and drive strategic initiatives across Customer Success, Renewals, and Professional Services in a dynamic, cross-functional e...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$115K - $157K *

Champion relationships at the executive level, guiding enterprise accounts strategically while developing client success managers. Drive commercial outcomes and orchestrate team efforts to ensure impa...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$92K - $139K *

Lead a strategic customer success initiative, managing a portfolio of high-potential accounts to drive automation and measurable outcomes. Engage with executives, ensure product adoption, and collabor...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $180K *

Lead the charge in enhancing loyalty strategies for top retail clients. Foster executive partnerships, drive program innovation, and optimize customer engagement to promote revenue growth and sustaine...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Lead the charge in optimizing revenue operations, supporting GTM teams with actionable insights, data analysis, and systems management to enhance business performance and client satisfaction...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$171K - $256K *

Join a team that's driving customer success through strategic account management, innovative solutions, and cross-functional collaboration to enhance satisfaction and profitability across diverse cust...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$153K - $195K *

Grow your career with a dynamic team leading strategic client relationships. Oversee account growth, drive retention, and cultivate executive partnerships while shaping the vision for long-term client...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Healthcare

$95K - $115K *

Lead the charge in enhancing client success by building relationships, delivering exceptional service, and ensuring client retention through strategic support and problem-solving in the healthcare Saa...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$169K - $298K *

Join a team that's driving growth by identifying key opportunities and leading cross-functional initiatives across Marketing, Product, Sales, and Engineering, ensuring teams execute with clarity to ma...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Shape the future of legal tech by driving customer success with AI. Own client relationships, enhance engagement, and transform user insights into actionable product improvements, all while collaborat...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$160K - $170K *

Champion customer success through effective adoption of an AI Governance Platform, managing projects and driving outcomes to enhance long-term value for enterprise clients while collaborating cross-fu...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Drive impactful delivery across teams by transforming strategy into tangible outcomes. Collaborate closely with stakeholders, manage dependencies, and mentor delivery talent to enhance team capabiliti...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Grow your career with us by managing customer relationships, driving satisfaction, and ensuring success as a trusted advisor. You'll lead onboarding, identify opportunities for expansion, and advocate...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $180K *

Lead the charge in driving significant account growth by engaging with CXOs as trusted advisors for AI transformation. Expand and deepen client relationships to achieve targeted revenue growth and est...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $180K *

Champion account growth by delivering double-digit YOY expansion while engaging strategically with CXOs on AI transformation. Leverage expertise to enhance partnerships and generate value across key a...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $180K *

Transform client relationships by leading cross-functional teams to execute and analyze digital marketing campaigns while driving initiatives for innovative solutions and maintaining client satisfacti...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Accelerate progress at the forefront of customer engagement by driving product adoption and enhancing customer satisfaction. Leverage your expertise to foster strong relationships, providing tailored...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Innovate your career with this role, driving customer growth and success through strategic sales consulting. You'll leverage your technical expertise and communication skills to deliver impactful solu...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $90K *

Grow strategic account relationships and revenue through consultative sales. Develop account plans, coordinate resources, and ensure customer satisfaction while analyzing trends to drive business impr...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $140K *

Grow your career with a strategic role that champions client success while leading integrated, multi-channel planning and execution. Collaborate cross-functionally to ensure measurable outcomes and dr...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$110K - $140K *

Unlock potential by owning executive-level client relationships, driving integrated strategies, and leading action-oriented touchpoints that translate insights into measurable outcomes while championi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$164K - $305K *

Transform customer success outcomes by leading a team of engineers to drive value, improve resilience, and expand adoption through strategic planning and hands-on execution in cloud and data protectio...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Drive customer success by building relationships and ensuring optimal outcomes in a fast-paced, technology-driven environment. Collaborate with teams to enhance client satisfaction and facilitate prod...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$175K - $325K *

Elevate customer outcomes with your expertise as a Senior Customer Success Engineer. Drive onboarding, adoption, and technical success in data security and AI governance while collaborating closely wi...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.