Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$120K - $150K *

Join a team that's dedicated to enhancing customer success by developing tailored plans, managing high-value accounts, and ensuring a seamless deployment experience. Collaborate across functions to dr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$220K - $250K *

Transform complex enterprise SaaS implementations by leading a multi-workstream program, managing strategic customer relationships, and driving accountability for successful outcomes from kickoff thro...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $160K *

Create a high-impact Mid-Market sales team by leading from the front, owning the sales process, and driving exponential growth through strategic hiring and team mentoring while fostering a performance...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Advance client success by managing strategic relationships, ensuring retention and growth. Utilize account planning and mentoring to drive engagement and value across complex client organizations, inf...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$150K - $200K *

Accelerate progress at client retention and growth through strategic leadership. Drive results by fostering a high-performing team, aligning account strategies, and cultivating strong client relations...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $180K *

Lead the charge in building strong senior-level client relationships and ensure client satisfaction and retention. Drive marketing initiatives and identify growth opportunities while managing risks an...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$80K - $110K *

Elevate customer success by building strong relationships and driving growth for enterprise accounts. Leverage marketing expertise to develop innovative strategies that deliver results and enhance cli...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Transform public sector outcomes by managing relationships with government clients, driving compliance, and leveraging technology to enhance agency missions and governance excellence across a complex...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Transform the customer support landscape by leading and innovating support teams, enhancing operational excellence, and driving exceptional service delivery to strengthen customer relationships and sa...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $170K *

Join a team that's dedicated to ensuring our strategic accounts thrive through expert guidance, strong customer relationships, and data-driven strategies, while fostering growth, retention, and meanin...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in enhancing People Operations by driving strategy and execution across reward systems, compliance, and analytics, while fostering operational excellence and scalable processes for org...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$165K - $199K *

Innovate the support operating model by leveraging automation and agentic AI to transform customer issue resolution, enhancing efficiency and scalability without proportional headcount growth...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $105K *

Transform customer goals into measurable success outcomes by leading strategic discussions, driving skills-based workforce transformation, and leveraging data insights to enhance business performance...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Elevate your career by leading strategic global accounts, fostering executive relationships, driving revenue growth, and enhancing customer success through effective account management and mentorship...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$80K - $120K *

Lead technical ownership in a dynamic creator platform, guiding customers through complex builds to ensure smooth app launches and long-term success. This high-impact role emphasizes customer partners...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Technical Services

$192K - $256K *

Lead the charge in defining and executing commercial strategies while driving alignment across sales, finance, and operations, ensuring optimal execution and data-driven decision-making to enhance per...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $150K *

Drive customer retention and expansion by leading regional account management, optimizing strategies with AI insights, and ensuring compliance while building and mentoring high-performing teams to del...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$200K - $250K *

Accelerate federal growth by leading business development for Salesforce solutions, shaping opportunities and building industry relationships to enhance our public sector footprint through strategic p...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $130K *

Empower client success by building relationships, resolving challenges, and collaborating with internal teams to enhance client satisfaction and retention. Drive actionable results through effective c...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Inspire customers as you manage relationships and ensure seamless messaging compliance using AI tools. Foster satisfaction, troubleshoot issues, and drive business growth through proactive engagement...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$153K - $193K *

Engage with us to drive growth through strategic product marketing initiatives, leading go-to-market strategies and positioning for high-impact solutions. Collaborate across teams to amplify market pr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$92K - $116K *

Contribute to the success of enterprise evaluations by strategically designing and leading impactful trials, ensuring measurable outcomes that accelerate revenue and strengthen long-term partnerships...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$200K - $225K *

Shape the future of healthcare technology by leading product strategy and execution. Collaborate cross-functionally across distributed teams to drive innovation and deliver impactful solutions that en...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $300K *

Drive client relationships through strategic marketing initiatives, overseeing client advocacy and co-marketing efforts. Lead a small team, enhance brand visibility at industry events, and collaborate...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $180K *

Drive growth as a regional Account Management leader, balancing client relations and team development. Collaborate with enterprise contacts and lead strategies to enhance Orgvue’s solutions and custom...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.