Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$120K - $145K *

Empower a team of Customer Success Managers to achieve strategic retention goals, enhance customer value, and drive operational excellence across the U.S. Public Sector, ensuring optimal engagement an...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$161K - $269K *

Lead the charge in developing a high-performing team of Solutions Consultants, enhancing customer engagements, and driving cross-functional collaboration to deliver exceptional value through strategic...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$125K - $140K *

Lead strategic client relationships by developing integrated multi-channel plans. Elevate stakeholder engagement through actionable insights and measurable outcomes while fostering team growth and mai...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Shape the future of self-directed care by providing operational leadership in Financial Management Services. Ensure compliance, optimize processes, and enhance participant experiences while managing a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Pioneer a cutting-edge partner content strategy by leading a talented team, integrating SEO and AI, and aligning efforts across key marketing channels to optimize performance for a diverse portfolio o...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$92K - $133K *

Innovate sales enablement strategies to enhance growth in the health insurance sector. Collaborate with cross-functional teams to optimize sales processes, develop training programs, and leverage data...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Lead financial operations to enhance transactional accuracy and efficiency. Manage AP, AR, and revenue processes, driving automations and collaborations across departments, while mentoring a team that...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $158K *

Transform strategic customer experiences by managing high-value accounts, enhancing product adoption, and driving measurable business outcomes through consultative partnerships with stakeholders and c...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $258K *

Shape the future of product-led growth analytics by leading a team to enhance customer journey insights, drive strategic partnerships, and improve measurement for better decision-making across product...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$196K - $294K *

Shape the future of global compensation strategies by driving analytics, policy governance, and scalable operations. Collaborate cross-functionally to enable competitive pay, enhance talent retention...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$90K - $100K *

Empower enterprise customer success by managing relationships, driving product adoption, and providing technical support. Collaborate with stakeholders to achieve measurable outcomes and improve user...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$135K - $155K *

Grow your career with our remote Customer Success Manager role, driving user engagement and satisfaction for Veterans Affairs data modernization initiatives while collaborating across teams to enhance...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $160K *

Drive sales excellence by leading and developing a team of Account Executives. Utilize your healthcare technology experience to enhance team performance, manage pipelines, and implement effective coac...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Champion a data-driven Customer Success program that enhances retention, proactively identifies risks, and efficiently engages a diverse customer base through innovative workflows and analytics. Lead...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$160K - $200K *

Advance your career by building a global partner strategy to enhance partnerships across diverse business units. Drive new partner acquisition and improve existing relationships to achieve significant...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Transform customer success through proactive account management, driving retention and growth by leveraging data insights and fostering strong relationships with enterprise customers in the automotive...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $146K *

Champion the growth of our Customer Success team by enhancing retention and expansion across key accounts. Empower CSMs to drive operational excellence and deliver world-class customer experiences via...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$147K - $184K *

Join a team that's defining market strategies and elevating procurement narratives. You will lead product marketing efforts, guide a team, and leverage data-driven insights to drive impactful messagin...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$137K - $252K *

Join a team that's reshaping marketing planning and operations. As a key leader, you will drive strategic alignment, enhance budget management, and streamline cross-functional workflows. Influence ini...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Unlock growth by leading the Employer Growth Team to enhance sales, drive operational excellence, and establish Propelus as the go-to partner for healthcare organizations. This strategic role combines...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Drive high-impact commercial initiatives and forge strategic partnerships, enhancing execution and insights across stakeholders. Collaborate cross-functionally to deliver results while shaping growth...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $280K *

Unlock potential by driving sales growth through strategic territory management and execution. Leverage your expertise in complex sales cycles to expand partnerships and impact organizational success...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$210K - $331K *

Transform global forecasting by shaping product strategy and customer success. Lead cross-functional collaboration to activate solutions, ensuring measurable impact while driving innovation and engage...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$130K - $150K *

Join a team that's revolutionizing revenue operations by owning HubSpot, building scalable systems, and driving growth through integrated data management. This hands-on role is pivotal in shaping our...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Drive customer support excellence by managing a frontline team to ensure timely resolutions, operational efficiency, and a culture of continuous improvement, paving the way for stellar service in heal...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.