Director, Customer Success Jobs in Boston, MA

Transform customer support by leading a 150+ global team, deploying AI agents, and building a world-class service model. Drive proactive engagement, develop innovative strategies, and serve as the voi...

Own the growth and success of client accounts within a fast-paced healthcare SaaS team. Drive customer onboarding, adoption, and renewals by building strong stakeholder relationships and leveraging AI...

Lead customer success initiatives by optimizing platform use, driving adoption, and ensuring satisfaction for global enterprises. Collaborate closely with clients, providing expertise and tailored sol...

Lead the transformation of our Customer Success organization, driving measurable outcomes for enterprise clients. Collaborate with cross-functional teams to enhance customer value, ensuring strategic...

Lead and innovate strategies for Client Success and Technical Account Management. Mentor teams to enhance client retention and satisfaction while improving processes and collaboration across functions...

Engage with strategic accounts to drive success through the entire customer lifecycle. Own renewals, foster key stakeholder relationships, and build efficient processes to scale Customer Success in a...

Shape the future of customer success by owning strategic accounts and driving their growth. Lead renewals, engage stakeholders, and optimize processes to enhance customer experience and advocacy in a...

Drive customer success excellence by leading a high-performing team focused on retention, growth, and strategic initiatives in a fast-paced, high-growth SaaS environment. Cultivate relationships that...

Accelerate growth as a strategic leader in B2B telehealth, owning the commercial engine for new business acquisition, customer retention, and revenue operations, while driving scalable commercializati...

Champion customer success by managing medium/large SaaS accounts, driving adoption and growth through strategic relationships, expert guidance, and problem-solving, ensuring alignment with customer go...

Transform customer relationships and drive growth in the e-health sector by enhancing engagement and retention for a diverse portfolio of clients. Collaborate across departments to deliver exceptional...

Transform customer relationships by owning the post-sale lifecycle, ensuring deployment, adoption, and retention of XR solutions while identifying growth opportunities within a diverse portfolio...

Elevate customer relationships by managing a portfolio of accounts, ensuring renewals and driving expansion. Utilize data-driven insights and automation to provide exceptional service and foster long...

Transform customer success with hands-on leadership in building a scaled engagement motion. Lead a dedicated team to enhance customer value through innovative data-driven strategies and operational ex...

Empower public sector healthcare relationships by driving client success, retention, and expansion through strategic account management and executive advisory, leading to impactful outcomes for stakeh...

Join a team that champions customer success by driving strategic relationships, ensuring retention, and enhancing business value for clients through proactive engagement and effective program manageme...

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

Join a dynamic Customer Success team to drive value for Fortune 500 clients, manage strategic relationships, and enhance software adoption to achieve successful business outcomes in a collaborative, h...

Advance customer success by managing onboarding processes, ensuring stakeholders efficiently navigate integrations and achieve their eCommerce goals while delivering an exceptional experience in a fas...

Partner with us to enhance client satisfaction and drive product adoption, leveraging your Learning & Development expertise to optimize strategies and demonstrate measurable value through effective LM...

Join a dynamic team as a Customer Success Manager, where you'll drive value for clients, manage account strategies, and enhance customer experiences. Lead initiatives to optimize performance, ensure s...

Join a dynamic team to drive customer success through strategic partnerships with leading e-commerce brands, ensuring effective campaign execution and operational excellence for optimal growth in a fa...

Join a team that's dedicated to enhancing employee experiences globally. Lead HR initiatives including performance management and talent assessments while mentoring a focused team of People Partners i...

Join a team that's dedicated to elevating customer success by guiding mid-market clients through Vanta's security and compliance solutions, ensuring they achieve their business objectives while foster...

Drive the product narrative for a comprehensive identity security platform. Lead marketing initiatives across business units while ensuring cohesive messaging and competitive positioning to enhance ma...