Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Director, GSINC Change Management & Communications
$150K - $258K *
Elevate enterprise change management by leading strategic communications and adoption initiatives for a multi-year transformation, ensuring stakeholder engagement and readiness across diverse business...
Yesterday
$125K - $150K *
Engage stakeholders and elevate brand awareness by defining and implementing robust communication strategies. Build trusted relationships within the community and lead recruitment efforts in a competi...
Reposted 2 days ago
$80K - $95K *
Manage and oversee site operations, ensure service excellence, develop staff, and drive process improvements. Lead financial management, foster client relationships, and navigate compliance while insp...
Reposted 3 weeks ago
Director, Client Relationships Western Canada
$111K - $161K *
Transform your career by leading a dynamic team to enhance client relationships and drive growth in Workplace Retirement services. Collaborate with stakeholders to ensure exceptional client experience...
Today
Director, Line of Business - Building Automation
$130K - $155K *
Champion innovation and operational excellence in our Room Control product line, driving growth and collaboration across building automation systems. Lead cross-functional teams to deliver cutting-edg...
1 week ago
Market HVAC Sales Manager, Indiana
$125K - $175K *
Join a dynamic team to lead and elevate a high-volume residential HVAC sales department, drive operational excellence, and foster a customer-centric culture. Utilize your leadership skills to develop...
Reposted 5 days ago
$110K - $130K *
Join a team that's committed to delivering exceptional cash management solutions. As a leader, you'll drive client relationships, mentor a dynamic team, and implement strategies for growth while ensur...
1 week ago
Sr. Director, Payer Operations
$150K - $180K *
Lead the charge in transforming payer operations by establishing robust processes and governance. Collaborate across departments to ensure seamless contract implementation and operational readiness, d...
4 days ago
Director, Rebate Product Program
$173K - $200K *
Elevate rebate product strategy by leading development, driving growth, and enhancing operational performance. Collaborate across teams to ensure compliance and deliver measurable outcomes that align...
3 weeks ago
Director, Product-Sales Technology
$120K - $167K *
Deliver strategic leadership for third-party GTM sales technologies, enhancing seller productivity and driving business value through AI integration and vendor management across a global sales team...
4 days ago
Senior Service & Repair Manager
$100K - $120K *
Join a team that's driving operational excellence in service and repair management. Lead multiple functions, enhance customer satisfaction, and develop a high-performing team to support global growth...
3 weeks ago
Distribution Center Director (Onsite - Forest City, IA)
$211K - $290K *
Unlock potential by leading distribution center operations, driving performance, and fostering a culture of accountability and continuous improvement while collaborating across various functions to en...
2 weeks ago
Executive Director, Accounting - Pharmacy Services
$131K - $303K *
Oversee financial operations and ensure compliance with accounting standards. Lead budgeting, forecasting, and team development while collaborating with organizational leaders to provide financial ins...
1 week ago
Executive Director, Accounting - Pharmacy Services
$131K - $303K *
Elevate your career by leading financial operations in a dynamic environment. Oversee accounting processes, ensure compliance, and collaborate with teams to drive strategic initiatives while fostering...
1 week ago
Director, Subcontract Program Management
$180K - $325K *
Lead the strategic management of suppliers and subcontracts for large-scale aircraft programs. Drive performance, talent development, and risk reporting while aligning with enterprise objectives to en...
1 week ago
Senior Vice President of Customer Experience
$175K - $200K *
Champion exceptional customer experiences by leading revenue growth and strategic partnerships. Collaborate with executive teams to enhance engagement and drive sustainable success for Colorado's busi...
Yesterday
Director 2 - Facilities Operations
$100K - $129K *
Join a team that's driving operational excellence in facilities management. Oversee maintenance, custodial, and grounds services while managing budgets and ensuring compliance to enhance campus safety...
Yesterday
Director 2 - Facilities Operations
$100K - $129K *
Shape the future of facilities management by leading operations across multiple sites, driving strategic improvements, and ensuring optimal performance through effective team leadership and financial...
2 weeks ago
Senior Director, BPS Category Support
$145K - $210K *
Join a team that's dedicated to enhancing hotel performance through strategic support and collaboration. Lead a talented group to optimize brand strategies and ensure exceptional service delivery acro...
3 days ago
Senior Director, BPS Category Support
$145K - $210K *
Shape the future of hotel support by leading a dynamic team to optimize brand performance across 9,000+ hotels. Collaborate with global leaders to enhance service delivery and drive impactful results...
3 days ago
Director, Customer Experience Strategy - (Hybrid)
$141K - $263K *
Champion customer satisfaction by leading the customer experience strategy across multiple healthcare plans. Direct a team to enhance partnerships, drive digital product adoption, and ensure high-qual...
3 weeks ago
$150K - $180K *
Lead the charge in optimizing a comprehensive supply chain strategy that enhances operational efficiency, supports growth, and ensures exceptional customer service while collaborating across multiple...
3 days ago
Regional Field Service Manager
$130K - $147K *
Lead a high-performing team of Field Service Engineers to enhance customer satisfaction, drive service execution, and ensure equipment uptime while collaborating with cross-functional partners to supp...
3 days ago
Regional Field Service Manager
$130K - $147K *
Shape exceptional customer experiences by leading a high-performing team of Field Service Engineers. Drive service execution, enhance equipment uptime, and foster cross-functional partnerships to supp...
3 days ago
Regional Field Service Manager
$130K - $147K *
Elevate customer satisfaction by leading a high-performing team of Field Service Engineers, ensuring exceptional service execution and equipment uptime while driving continuous improvement and cross-f...
3 days ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.