Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$150K - $258K *

Elevate enterprise change management by leading strategic communications and adoption initiatives for a multi-year transformation, ensuring stakeholder engagement and readiness across diverse business...

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Engage stakeholders and elevate brand awareness by defining and implementing robust communication strategies. Build trusted relationships within the community and lead recruitment efforts in a competi...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Manage and oversee site operations, ensure service excellence, develop staff, and drive process improvements. Lead financial management, foster client relationships, and navigate compliance while insp...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$111K - $161K *

Transform your career by leading a dynamic team to enhance client relationships and drive growth in Workplace Retirement services. Collaborate with stakeholders to ensure exceptional client experience...

Calgary, ABIn-Person

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$130K - $155K *

Champion innovation and operational excellence in our Room Control product line, driving growth and collaboration across building automation systems. Lead cross-functional teams to deliver cutting-edg...

Surrey, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $175K *

Join a dynamic team to lead and elevate a high-volume residential HVAC sales department, drive operational excellence, and foster a customer-centric culture. Utilize your leadership skills to develop...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Join a team that's committed to delivering exceptional cash management solutions. As a leader, you'll drive client relationships, mentor a dynamic team, and implement strategies for growth while ensur...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in transforming payer operations by establishing robust processes and governance. Collaborate across departments to ensure seamless contract implementation and operational readiness, d...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$173K - $200K *

Elevate rebate product strategy by leading development, driving growth, and enhancing operational performance. Collaborate across teams to ensure compliance and deliver measurable outcomes that align...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $167K *

Deliver strategic leadership for third-party GTM sales technologies, enhancing seller productivity and driving business value through AI integration and vendor management across a global sales team...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Join a team that's driving operational excellence in service and repair management. Lead multiple functions, enhance customer satisfaction, and develop a high-performing team to support global growth...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$211K - $290K *

Unlock potential by leading distribution center operations, driving performance, and fostering a culture of accountability and continuous improvement while collaborating across various functions to en...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$131K - $303K *

Oversee financial operations and ensure compliance with accounting standards. Lead budgeting, forecasting, and team development while collaborating with organizational leaders to provide financial ins...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$131K - $303K *

Elevate your career by leading financial operations in a dynamic environment. Oversee accounting processes, ensure compliance, and collaborate with teams to drive strategic initiatives while fostering...

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$180K - $325K *

Lead the strategic management of suppliers and subcontracts for large-scale aircraft programs. Drive performance, talent development, and risk reporting while aligning with enterprise objectives to en...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$175K - $200K *

Champion exceptional customer experiences by leading revenue growth and strategic partnerships. Collaborate with executive teams to enhance engagement and drive sustainable success for Colorado's busi...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$100K - $129K *

Join a team that's driving operational excellence in facilities management. Oversee maintenance, custodial, and grounds services while managing budgets and ensuring compliance to enhance campus safety...

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $129K *

Shape the future of facilities management by leading operations across multiple sites, driving strategic improvements, and ensuring optimal performance through effective team leadership and financial...

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$145K - $210K *

Join a team that's dedicated to enhancing hotel performance through strategic support and collaboration. Lead a talented group to optimize brand strategies and ensure exceptional service delivery acro...

3 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$145K - $210K *

Shape the future of hotel support by leading a dynamic team to optimize brand performance across 9,000+ hotels. Collaborate with global leaders to enhance service delivery and drive impactful results...

3 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$141K - $263K *

Champion customer satisfaction by leading the customer experience strategy across multiple healthcare plans. Direct a team to enhance partnerships, drive digital product adoption, and ensure high-qual...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Lead the charge in optimizing a comprehensive supply chain strategy that enhances operational efficiency, supports growth, and ensures exceptional customer service while collaborating across multiple...

3 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$130K - $147K *

Lead a high-performing team of Field Service Engineers to enhance customer satisfaction, drive service execution, and ensure equipment uptime while collaborating with cross-functional partners to supp...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $147K *

Shape exceptional customer experiences by leading a high-performing team of Field Service Engineers. Drive service execution, enhance equipment uptime, and foster cross-functional partnerships to supp...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$130K - $147K *

Elevate customer satisfaction by leading a high-performing team of Field Service Engineers, ensuring exceptional service execution and equipment uptime while driving continuous improvement and cross-f...

3 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.