Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$100K - $115K *

Pioneer client success by leading technical project execution and fostering operational excellence. Oversee communications, manage financials, and drive strategic recruitment to ensure project deliver...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $115K *

Deliver impactful project management and client communications to enhance operational effectiveness. Lead cross-functional teams and manage recruitment strategies while ensuring high-quality, timely d...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $115K *

Lead the charge in client communications and project management for technical initiatives, ensuring operational alignment and strategic solutions that enhance success and deliver value across multiple...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $115K *

Lead client success by managing technical project execution, communications, and financial oversight while collaborating with cross-functional teams to ensure high-quality deliverables and operational...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Transform the future of analytical service offerings by defining strategy, leading lifecycle management, and leveraging AI for enhanced customer outcomes while collaborating with cross-functional team...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$119K - $371K *

Elevate internal communication strategy and execution; drive impactful employee messaging during significant organizational moments while creating structured channels for clarity and engagement. Build...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$179K - $313K *

Optimize global service models for enterprise expense management by collaborating cross-functionally, driving process improvements, and ensuring high client satisfaction. Lead strategic initiatives to...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$180K - $220K *

Accelerate client satisfaction by leading global Customer Success initiatives that secure a $xxxM revenue base and foster strategic growth across diverse markets, ensuring seamless onboarding and last...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$175K - $195K *

Optimize sales and operations across multiple territories, leading direct and indirect teams to achieve profitability and growth through effective market strategies and customer engagement. Drive resu...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Transform inside sales strategy. Drive exceptional service and revenue growth while leading a high-performing team. Collaborate cross-functionally to elevate customer experiences and cultivate long-te...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$135K - $185K *

Contribute to strategic brand partnerships by driving revenue growth and optimizing digital marketing solutions for retail clients. Collaborate across teams to deliver impactful campaigns and ensure c...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$135K - $185K *

Lead the charge in forging strategic brand partnerships to drive revenue, leveraging performance marketing insights and data-backed campaigns to educate and influence retail executives, while optimizi...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$174K - $205K *

Manage the design, planning, and construction of diverse projects while ensuring client satisfaction and successful outcomes. Drive business development and lead project teams in delivering exceptiona...

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$135K - $160K *

Elevate your career by managing complex client relationships, driving strategic growth and innovation in AI and data solutions for enterprise-level accounts, particularly within the expansive Amazon e...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Champion the evolution of our e-commerce and customer care to enhance user engagement, sales and brand loyalty, leading cross-functional teams in delivering exceptional online experiences and optimizi...

Toronto, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Engage with high-value customers to ensure satisfaction, retention, and growth. Act as the primary relationship owner across departments, proactively addressing needs, mitigating risks, and leading st...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Empower business strategies by crafting innovative, data-driven category solutions, leveraging expertise in strategic sourcing and supplier management to drive impactful results and ensure optimal pro...

Today

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion strategic category management for complex professional services, delivering substantial value through advanced sourcing, negotiation, and supplier relationship management, while driving innov...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Engage strategically with multifamily housing clients across the Central U.S. Drive revenue growth by acquiring new customers and nurturing relationships with key stakeholders while leading innovative...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $198K *

Transform the future of our claims process! Lead a cross-functional Agile team to deliver impactful solutions, ensuring customer needs and business goals align while fostering an innovative, collabora...

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $198K *

Collaborate with stakeholders to drive agile product delivery, ensuring teams meet user needs and optimize value through strategically prioritized backlogs and clear communication. Empower your cross...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $198K *

Unlock potential by leading cross-functional Agile teams to deliver innovative solutions that align with business strategies, ensuring the highest standards of deliverables while engaging with stakeho...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $105K *

Contribute to managing multidisciplinary engineering projects, ensuring alignment, communication, and risk mitigation while supporting sales activities and project delivery for optimal client satisfac...

Calgary, ABIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $145K *

Accelerate financial operations by leading accounting functions, ensuring accuracy in payroll, AP, and GL management. Drive internal controls and optimize NetSuite as a system of record while partneri...

5 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$150K - $180K *

Unlock potential by leading enterprise-wide process improvements through strategic governance and execution, while partnering with cross-functional teams to drive operational excellence and deliver me...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.