Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$90K - $120K *

Engage with clients to develop new accounts and expand existing ones. Utilize sales strategies to maximize territory potential while providing exceptional customer service and product support. Build l...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$67K - $101K *

Unlock potential by leading warehouse operations, promoting safety and efficiency, mentoring associates, and ensuring compliance with corporate standards to drive performance and achieve operational g...

1 month ago

  •   Less than 5 years exp.  •   Transportation

$120K - $150K *

Lead a dynamic team as you drive successful implementation delivery for diverse product areas, ensuring operational excellence and an exceptional customer experience while fostering a culture of owner...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $230K *

Lead the charge in shaping a unified architecture strategy that aligns technology initiatives with business objectives, while mentoring a high-performing team and ensuring adherence to best practices...

Reposted today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Help us drive sales growth by leading a talented team in the Education and Healthcare sectors, developing strategic business plans, fostering relationships, and delivering outstanding results in a col...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Reimagine operational excellence as you oversee daily processes, enhance productivity, and lead a team. Drive improvements in safety and quality while fostering a culture of development and compliance...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Accelerate operational excellence by managing quality processes, improving performance, and leading teams in a fast-paced supply chain environment. Drive safety, customer satisfaction, and financial g...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $160K *

Lead the charge in defining and executing impactful product marketing strategies, shaping market positioning and go-to-market initiatives for a high-performing team focused on driving business outcome...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $231K *

Elevate back-office operations by designing and executing innovative workforce management strategies. Drive efficiency through advanced analytics and cross-functional collaboration to optimize resourc...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $231K *

Shape workforce management strategies for back-office operations, optimizing processes across diverse service functions to enhance operational efficiency and service delivery through data-driven decis...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $165K *

Lead and innovate global quality strategies, ensuring high standards across connected devices. Collaborate with cross-functional teams to enhance quality systems and drive continuous improvement in ma...

Ottawa, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $130K *

Oversee key account management activities, ensuring client satisfaction and proactive service delivery while collaborating across teams to align brand strategies with client needs and maximize busines...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $231K *

Architect innovative workforce management strategies for back-office operations, enhancing productivity and service delivery through advanced analytics and operational frameworks in a dynamic healthca...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $180K *

Make your mark by leading strategic enterprise accounts in AI-driven construction, serving as a trusted advisor to executives, and driving operational clarity and outcomes to prevent project delays an...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$152K - $202K *

Join a team that's driving strategic initiatives and operational excellence. Lead efforts in aligning priorities, enhancing customer experiences, and fostering collaboration across diverse teams to ac...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$83K - $95K *

Grow your career with a leadership role in customer operations that drives team success, optimizes service processes, and enhances customer satisfaction through effective coaching and collaboration ac...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Drive client success by leading account teams and delivering strategic solutions. Leverage your expertise in problem-solving, organizational skills, and marketing strategy to enhance client relationsh...

Reposted today

  •   5 - 7 years exp.  •   Business Services

$141K - $206K *

Accelerate progress at marketing leadership in two dynamic divisions, driving national strategies that enhance client engagement and revenue growth while ensuring alignment with firmwide goals and mar...

1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$84K - $126K *

Drive operational efficiency and enhance workplace culture as you manage logistics and transportation teams, ensuring effective processes and high performance in a fast-paced warehouse environment...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$157K - $210K *

Unlock potential by driving effective local government advocacy strategies and relationships. Contribute to shaping community initiatives and policy engagement in California, while collaborating close...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$141K - $206K *

Champion innovative marketing strategies across diverse divisions, enhancing brand visibility and client engagement while driving sustainable growth. Collaborate with leaders to navigate and integrate...

1 week ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$75K - $95K *

Shape international trade compliance by ensuring adherence to regulations, collaborating with partners, and enhancing internal processes. Lead efforts to navigate complex logistics while fostering str...

Today

  •   5 - 7 years exp.  •   Transportation

$175K - $500K+*

Drive growth in the Americas by managing full-cycle business development, building trusted relationships, and closing deals in the commercial aerospace sector while navigating a dynamic startup enviro...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $100K *

Drive exceptional dining experiences and culinary operations, overseeing strategic initiatives to enhance resident satisfaction, optimize financial performance, and cultivate a positive team environme...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $85K *

Lead the charge in optimizing dining services by ensuring customer satisfaction, operational efficiency, and continuous improvement while overseeing all food service activities in a vibrant managerial...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.