Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$190K - $220K *

Unlock potential by leading global sourcing strategies and supplier management for critical technology commodities, driving cost efficiency and supply continuity while mentoring a high-performing team...

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$120K - $145K *

Transform operations by leading technical strategies to enhance equipment reliability, optimize maintenance practices, and drive continuous improvement initiatives, ensuring alignment with production...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$85K - $100K *

Drive B2B sales growth by leading business partnerships, prospecting new clients, and collaborating with retail teams to achieve sales targets while delivering exceptional customer service and support...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Lead and inspire a high-performing sales team to drive B2B sales growth, partner with multiple retail locations, and exceed monthly targets while ensuring exceptional customer satisfaction through str...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $125K *

Innovate the revenue technology landscape by managing and optimizing systems that enhance sales, marketing, and operations. Drive automation and integration across platforms to ensure seamless functio...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$165K - $190K *

Transform the service landscape by leading a dynamic team to enhance customer satisfaction, drive operational excellence, and achieve strategic goals across a diverse territory. Your leadership will s...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$165K - $190K *

Lead and innovate within a cross-functional team to enhance customer satisfaction, drive growth, and achieve operational excellence across a significant territory, ensuring alignment with strategic go...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$165K - $190K *

Lead the charge in enhancing customer satisfaction and operational excellence across a significant field service territory. Drive strategic initiatives, manage cross-functional teams, and ensure align...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$165K - $190K *

Empower growth by leading a cross-functional team to enhance customer satisfaction, drive operational excellence, and achieve financial goals across a significant territory in the healthcare service s...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$165K - $190K *

Lead and develop a high-performing service team, driving customer satisfaction and operational excellence across multiple locations while achieving strategic business goals and fostering cross-functio...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$111K - $145K *

Drive quality improvement initiatives across diverse healthcare programs, ensuring compliance and enhancing member health outcomes. Collaborate with cross-functional teams to achieve strategic goals a...

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$160K - $190K *

Transform business operations by optimizing processes and systems, enhancing collaboration across services, and driving profitable growth. Partner with leaders to streamline operations, improve metric...

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$325K - $375K *

Engage your leadership skills to drive revenue growth by building and mentoring a high-performing sales team. Focus on customer acquisition and market penetration in a competitive environment, collabo...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Unlock potential by leading employee relations strategies, enhancing engagement and retention through effective policy application, investigations, and performance improvement initiatives across the o...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $154K *

Accelerate revenue growth and operational excellence in the Home Center channel. Lead strategic initiatives, manage partnerships, and drive performance metrics while mentoring teams to achieve high-im...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $154K *

Elevate your career by leading strategic initiatives and revenue growth in the Home Center channel. Drive operational excellence, manage key partnerships, and mentor teams to achieve high-performance...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive operational excellence by managing the full order lifecycle, resolving customer disputes, and leading continuous improvement initiatives. Collaborate across functions to enhance performance metr...

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Transform the client experience in Group Benefits by developing strategies that enhance service delivery, ensuring satisfaction and retention throughout the client journey from onboarding to renewal...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$175K - $195K *

Transform warehouse operations by leading WMS governance, enhancing inventory control, and driving safety initiatives. Collaborate with teams to standardize processes and improve productivity, ensurin...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$175K - $195K *

Lead the charge in optimizing warehouse operations and inventory control, ensuring adherence to standards and enhancing productivity across multiple facilities. Drive continuous improvement initiative...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$80K - $95K *

Drive success by managing key customer accounts, shaping sales strategies, and delivering tailored solutions to enhance client satisfaction and business growth across North America...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Grow your career with a dynamic role managing key customer accounts, shaping sales strategies, and delivering tailored solutions to drive success across North America. Collaborate with teams to enhanc...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Champion seamless onboarding and integrations for provider and supplier clients, leveraging technology and consulting expertise to deliver exceptional project management and process improvements that...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

The Director, Center Store at Heritage Grocers Group oversees the performance and strategic vision of center store categories, including Grocery, Beverage, and General Merchandise. This role involves...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive operational excellence across multiple facilities, ensuring compliance and efficiency. Lead Plant Managers and teams to optimize manufacturing processes, implement continuous improvement initiat...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.