Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$135K - $225K *

Lead strategic operations for North American collections, enhancing cash flow while managing a large team. Drive process improvements and optimize customer experience through effective leadership and...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $100K *

Lead the strategic delivery of shared services in Inventory and Customer Service. Drive operational excellence, foster partnerships, and implement process innovations to enhance service quality and ef...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $100K *

Pioneer innovative shared services in Inventory and Customer Service. Lead strategic initiatives, enhance operational efficiency, and partner across teams to elevate service quality and drive measurab...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $100K *

Grow your career with a dynamic leadership role overseeing shared services in Inventory and Customer Service. Drive operational excellence, foster cross-functional partnerships, and enhance service qu...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $100K *

Grow your career with strategic leadership in shared services. Drive operational excellence, enhance customer partnerships, and lead innovation with a focus on logistics efficiency and process improve...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $100K *

Empower operational excellence as a Shared Services Senior Manager. Lead strategic initiatives in Inventory and Customer Service, enhancing efficiency and customer satisfaction through collaboration a...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $100K *

Unlock potential by leading strategic shared services initiatives, enhancing operational efficiency, and fostering cross-functional collaboration. Drive measurable improvements in service quality and...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$180K - $200K *

Transform operations by ensuring compliance, enhancing profitability, and leading teams to exceed client expectations through strategic management and innovation. Drive success with a focus on safety...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$180K - $200K *

Drive operational excellence by leading strategic initiatives, ensuring compliance, optimizing costs, and fostering customer satisfaction through effective management and team development...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$180K - $200K *

Join a team that's focused on driving operational excellence and profitability. You'll lead strategic initiatives, ensure compliance, manage a dedicated staff, and maintain high customer satisfaction...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $125K *

Lead and inspire operational excellence at multiple branch locations. Foster a culture of continuous improvement, drive team alignment, and elevate customer experiences while managing execution, perfo...

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Contribute to a scalable distribution network by leading operations, engineering systems, and establishing strategic partnerships. Ensure high-performance fulfillment for retail and e-commerce while f...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Help us deepen relationships within State Departments of Transportation by leveraging cutting-edge technology to drive business value and safety enhancements. Collaborate with a dynamic team to create...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$80K - $95K *

Join a dynamic team as you ensure exceptional service delivery and customer satisfaction by managing operational excellence, driving improvements, and collaborating with cross-functional teams to addr...

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Lead the charge in operational excellence for a thriving multi-site dental practice. Drive financial performance, nurture high-performing teams, and enhance patient care across a dynamic market in a f...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Drive operational excellence by leading multi-site dental practices, enhancing patient care, and achieving financial targets through strategic guidance and effective team development in a dynamic heal...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Join a team that's driving operational excellence across multiple dental practices. As a key leader, you will oversee performance, improve patient experience, and develop high-performing teams in a fa...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in operational excellence across multiple dental practices, driving financial performance and prioritizing patient satisfaction to foster growth and team development in a dynamic healt...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$200K - $280K *

Drive customer experience initiatives for a complex commuter rail system. Lead operations, communicate effectively during service disruptions, resolve complaints, and ensure high-quality service stand...

5 days ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Transform supply chain excellence by leading strategy, enhancing operations, and driving cross-functional collaboration across key distribution centers in a dynamic environment that fosters growth and...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Drive customer success by crafting frameworks and playbooks that enhance CS processes and behavior. Collaborate across functions to embed lasting solutions that ensure customer satisfaction and operat...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Join a dynamic team as you oversee regional operations, ensuring seamless service delivery and operational excellence across facilities while driving strategic initiatives and fostering high-performan...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$150K - $180K *

Drive innovation through collaboration, managing projects across teams to enhance operational efficiency and delivering impactful solutions that meet client needs with strategic insight and leadership...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in driving sales growth across multiple high-tech markets. Manage B2B relationships with clients in Semiconductor, Aerospace, and Medical sectors, implementing effective strategies to...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Lead the charge in enhancing supply chain excellence across multiple distribution centers. Drive operational efficiency, customer satisfaction, and team development to achieve strategic goals within a...

6 days ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.