Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$90K - $120K *

Lead the charge in operational leadership, driving growth and performance across trades. Build a high-performing team, maintain compliance, and partner with ownership to enhance services and ensure cu...

1 month ago

  •   8 - 10 years exp.  •   Technical Services

$156K - $235K *

Join a team that's driving operational excellence across multiple logistics sites. Lead the performance and profitability of transportation and warehouse facilities while ensuring compliance and enhan...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$156K - $235K *

Help us oversee operations across multiple sites, driving profitability and customer satisfaction while managing logistics staff and ensuring regulatory compliance to meet business objectives and grow...

Yesterday

  •   5 - 7 years exp.  •   Transportation

$150K - $170K *

Drive consumer insights initiatives that shape strategic decisions, enhance product experiences, and foster a culture of data-driven growth. Collaborate with cross-functional teams to ensure insights...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Lead the charge in crafting a strategic talent acquisition framework that enhances recruitment processes, strengthens employer branding, and ensures a diverse talent pipeline aligns with business obje...

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$70K - $95K *

Drive sales strategy and revenue growth by managing performance, fostering client relationships, and collaborating with operations. Elevate team success through strategic planning and effective leader...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$90K - $120K *

Drive operational excellence by leading key functions in transportation, warehousing, and inventory management while fostering a culture of continuous improvement and high performance across the team...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$100K - $130K *

Grow your impact by leading IT project governance and management strategies. Ensure alignment between IT and business through transparent communication, effective change management, and strategic port...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Join a team that's driving market growth and enhancing customer satisfaction by leading a dedicated sales operations team. Shape strategies, foster talent, and develop key relationships to elevate bus...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$75K - $120K *

Elevate sales performance by leading a high-impact team, driving revenue growth, fostering client relationships, and implementing strategic initiatives for market expansion. Contribute to a culture of...

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$204K - $281K *

Join a team that's redefining distribution strategy in the U.S. pharmaceutical landscape. Lead the Trade Operations team in delivering operational excellence for specialty and complex therapies while...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$75K - $95K *

Drive exceptional customer service and warranty outcomes by leading strategic initiatives and fostering a customer-centric culture. Collaborate cross-functionally to enhance performance, efficiency, a...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Deliver growth and drive sales by fostering strategic client relationships, managing high-value accounts, and leveraging industry expertise to meet and exceed revenue goals in a dynamic security consu...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Drive your career forward by expanding accounts and fostering client relationships. As a vital leader, you will close complex sales, exceed quotas, and penetrate new markets while showcasing your expe...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $90K *

Join a team that strengthens operational excellence by managing processes, overseeing product handling, and elevating customer service. Drive results by leading staff, optimizing budgets, and ensuring...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$120K - $150K *

Lead go-to-market strategy for Merchant Services, translating product strengths into impactful offerings while driving revenue growth through effective execution and collaboration across multifunction...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Unlock potential by leading end-to-end go-to-market strategies for Merchant Services, driving revenue growth through effective product commercialization, cross-functional collaboration, and customer e...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$83K - $85K *

Deliver operational excellence by overseeing program performance, improving service delivery, and fostering strategic partnerships. Collaborate with teams to optimize processes, ensure compliance, and...

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Join a dynamic team to lead Credit & Collections operations, driving strategic improvement and enhancing cash flow. Manage cross-functional partnerships and develop high-performing teams for efficient...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$95K - $163K *

Shape financial strategy as a key partner in a dynamic environment, leveraging strategic insight to drive process improvements and performance enhancements across cross-functional initiatives in a cus...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Elevate customer experiences by optimizing installation operations. Lead a high-performing team, implementing enhancements that drive efficiency and satisfaction while collaborating across functions t...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Join a team that's redefining go-to-market strategies for Merchant Services, driving cross-functional collaboration to deliver impactful product offerings and revenue growth. Lead the commercializatio...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $150K *

Drive the end-to-end go-to-market strategy for Merchant Services, orchestrating cross-functional execution to translate product capabilities into impactful market offerings that support measurable rev...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$164K - $285K *

Drive the technical narrative for a leading enterprise software solution, crafting impactful keynotes and demos that shape industry understanding of agentic AI and integration. Collaborate cross-funct...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$182K - $255K *

Execute site leadership to drive performance in research, development, and manufacturing of biomolecules. Build an inclusive, high-performing team, ensuring compliance and operational excellence while...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.