Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$150K - $180K *

Drive commercial growth and performance across the Americas, leading a diverse team to enhance customer relationships, optimize product launches, and execute strategic initiatives for sustained profit...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Pioneer the future of materials and inventory management, ensuring optimal flow and accuracy across multiple sites. Lead a data-driven team to enhance production efficiency and support strategic growt...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $235K *

Lead the charge in managing client-facing SaaS products on AWS, ensuring operational excellence, security compliance, and performance optimization while overseeing a dedicated team. Drive innovation a...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Elevate operational excellence by leading end-to-end management of client-facing AWS SaaS products, ensuring security, compliance, and optimization while directly engaging in architecture and support...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Drive product excellence by owning the lifecycle and security of high-performance client SaaS platforms hosted on AWS. Lead a dedicated team to optimize operations, ensure compliance, and deliver seam...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Join a team that's committed to optimizing and securing our AWS-hosted SaaS platforms, ensuring compliance and performance. Take on hands-on leadership in architecture, operations, and product reliabi...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $235K *

Drive the management, operation, and security of client-facing SaaS products hosted on AWS. Be a hands-on leader, ensuring platform performance, compliance, and continuous product improvement while su...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $180K *

Lead the charge in transforming performance and culture across Ontario by building strategic partnerships, inspiring teams, and driving operational excellence in a dynamic retail environment...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Champion cross-functional alignment and operational excellence within the MarTech product organization, driving strategic priorities into coordinated execution while mentoring junior team members and...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Drive cross-functional alignment and operational excellence in a dynamic MarTech environment. Lead strategic initiatives, facilitate decision-making, and mentor junior team members to enhance product...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Unlock your potential by driving cross-functional alignment and operational excellence in a dynamic MarTech environment. Lead strategic initiatives, facilitate collaboration, and enhance product opera...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Lead the charge in optimizing product operations by driving cross-functional alignment and facilitating strategic execution across teams. Leverage your expertise to enhance processes, mentor junior st...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Lead cross-functional alignment and operational excellence in a dynamic MarTech environment. Drive strategic initiatives, facilitate decision-making, and mentor junior team members to enhance product...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Engage cross-functional teams to drive strategic alignment and operational excellence within the MarTech product organization, ensuring effective execution of product initiatives and fostering a cultu...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $184K *

Champion cross-functional alignment and operational excellence in a dynamic MarTech environment. Drive strategic initiatives, facilitate decision-making, and enhance process adoption to optimize produ...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $150K *

Transform customer relationships and drive sales growth by executing innovative strategies and leveraging packaging solutions. Collaborate with internal teams to meet client needs while maintaining a...

Haltom City, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Drive growth by building customer relationships and executing sales strategies. Collaborate with internal teams to deliver tailored packaging solutions while identifying new business opportunities in...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Unlock new business opportunities and enhance customer relationships by executing strategic sales initiatives, leveraging packaging solutions, and driving profitability while ensuring exceptional serv...

Houston, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $150K *

Join a team that's driving growth by winning new business and enhancing customer relationships. Collaborate with internal teams to deliver tailored packaging solutions while executing effective sales...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$156K - $250K *

Advance your career by owning the global go-to-market strategy, focusing on high-touch services in an innovative and strategic role that connects hospitality excellence with cutting-edge technology to...

1 month ago

  •   8 - 10 years exp.  •   Media

$145K - $170K *

Shape the future of our Inside Sales team by driving revenue growth and enhancing customer relationships. Lead with strategic vision while coaching representatives to deliver tailored, technology-enab...

Swedesboro, NJRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$140K - $165K *

Elevate client success through innovative media strategies, team leadership, and data-driven insights. Collaborate with stakeholders to ensure efficient workflows and deliver high-quality, integrated...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Media

$80K - $90K *

Lead the charge in driving regional performance and team success through exceptional leadership, fostering a people-centric culture, and achieving financial growth across multiple districts while ensu...

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$180K - $190K *

Join a team that's driving strategic commercial initiatives to enhance supplier relationships and revenue growth. Lead cross-functional collaboration to implement scalable programs that deliver value...

3 days ago

  •   11 - 15 years exp.  •   Healthcare

$80K - $95K *

Transform customer experiences as you manage service retention across the Central region. Drive growth by fostering relationships, identifying upsell opportunities, and ensuring exceptional satisfacti...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.