Director, Customer Service Jobs in Waukegan, IL

Join a team of thought leaders as a Senior Director to craft impactful research on Master Data Management, guiding clients through analytical insights and strategic recommendations to tackle their cha...

Develop go-to-market strategies that drive product success through creative insights and analytical rigor. Collaborate across teams to enhance brand messaging, analyze performance data, and optimize i...

Lead and innovate the full events portfolio, driving engaging experiences that elevate brand visibility while ensuring measurable growth across various product lines and audience types...

Unlock operational excellence by managing a multi-region Global Delivery Center, focusing on performance metrics, financial forecasting, and cost optimization to grow a workforce of 10,000+ resources...

Drive operational excellence in delivery center performance across EMEA, APAC, and LATAM. Oversee budget, KPI management, and strategic growth to expand global delivery workforce, ensuring seamless in...

Drive the optimization and performance management of global delivery centers, overseeing operations, financial planning, and KPI management across EMEA, APAC, and LATAM to enhance efficiency and scale...

Unlock success by managing complex operations for merchant onboarding, ensuring tailored solutions and a premier experience while collaborating cross-functionally to enhance fulfillment processes and...

Reimagine customer engagement by leading initiatives that enhance service delivery and optimize operational processes. This role spans cross-functional teams and drives impactful strategies for increa...

Elevate financial outcomes by leading strategy, optimizing processes, and partnering with executives to drive sustainable growth and operational excellence across the organization...

Reimagine enterprise business strategies by driving transformational engagements with C-level customers. Leverage your expertise to craft innovative roadmaps and ensure sustained success through deep...

Join us to lead marketing strategy and execution in North America, driving growth and customer engagement for Advanced Wound Care. Collaborate cross-functionally to enhance market penetration and opti...

Manage workforce forecasting initiatives to enhance customer service operations. Lead a team to develop data-driven strategies that align staffing with demand while driving continuous improvement and...

Empower regional performance through effective R2R process oversight, ensuring high-quality service delivery and alignment with global standards while managing cross-functional teams and stakeholder r...

Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...

Lead the charge in enhancing institutional loan servicing strategies, overseeing collections, and improving repayment outcomes by fostering collaboration across departments and utilizing data-driven i...

Join a team that's redefining cyber risk management, engaging clients to craft tailored insurance solutions while developing strong market relationships. Leverage your expertise in cyber insurance and...

Optimize forecasting strategies by leveraging data insights to enhance workforce planning, ensuring the Customer Service teams are equipped to meet demand and drive operational success across North Am...

Transform workforce planning by developing data-driven forecasts to enhance customer service operations across North America. Lead a dedicated team and collaborate with stakeholders to optimize staffi...

Lead the charge in developing data-driven workforce forecasts that align staffing strategies with customer demand, ensuring high performance and operational goals through continuous improvement and co...

Optimize workforce forecasting strategies to align customer service staffing with demand trends, driving performance across North America. Lead a high-performing team while employing data-driven insig...

Drive profitable growth by shaping commercial strategies and leading sales agreements in the Power Transformer market. Engage with customers and leverage expertise to enhance collaboration and busines...

Elevate global procurement operations by managing supplier performance and optimizing service delivery models in mission-critical environments, ensuring strategic alignment with operational expectatio...

Optimize the Enterprise Customer Success team across AMER, enhancing customer retention, satisfaction, and outcomes for large global clients while driving strategy in collaboration with cross-function...

Help us drive medical strategies in oncology by leading and mentoring a dedicated Field MSL team, fostering key opinion leader relationships, and collaborating cross-functionally to achieve clinical a...

Lead and mentor a high-performing Oncology MSL team to strategize and execute medical solutions, driving engagement with key opinion leaders while ensuring compliance and enhancing the company’s produ...