• Build data-driven workforce forecasts that help Customer Service teams stay ahead of customer demand across North America.

• Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance and continuous improvement.

• Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.

• Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.

• Identify opportunities to enhance forecasting processes, tools and reporting, presenting recommendations that drive business decisions.

Minimum Requirements

• Bachelors degree.

• 2+ years in a workforce management leadership role.

• 3+ years of workforce forecasting and software experience, including demand planning and trend analysis.

• Advanced Excel skills, including complex formulas and data analysis.

• Excellent organizational and communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.