Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$160K - $190K *
Join a team that's shaping tax strategy and compliance. Lead a skilled group of tax professionals, ensuring adherence to regulations while optimizing financial performance and supporting strategic bus...
Reposted yesterday
$180K - $200K *
Empower partner operations by leading strategy, optimizing processes, and enhancing tools for a diverse global partner ecosystem. Collaborate cross-functionally to ensure scalable infrastructure and m...
2 weeks ago
Field Operations Director - AMER
$120K - $150K *
Partner with us to build a scalable sales operations framework across the Americas, enhancing forecast accuracy and pipeline management while fostering strong relationships with field leadership and d...
2 weeks ago
$250K - $286K *
Shape the future of sales by leading a dynamic team to drive new business, refine strategies, and enhance customer experiences in a fast-paced SaaS environment, while mentoring leaders and achieving a...
3 weeks ago
$123K - $145K *
Unlock your potential as a strategic partner in business development, driving revenue through VARs and resellers. Collaborate with sales teams to enhance partner engagement and pipeline creation, ensu...
3 weeks ago
Director, Global Commodity Management- Remote
$150K - $180K *
Pioneer global commodity strategies and supplier relationships, driving cost, quality, and delivery outcomes. Lead and develop a team of Regional Commodity Managers to enhance supply continuity and co...
3 weeks ago
Senior Director, Global Field Operations
$175K - $210K *
Lead global field operations, driving strategy and execution across sales, technical services, and partner functions. Collaborate with senior leadership to optimize pipeline management, forecasting, a...
2 weeks ago
$100K - $125K *
Join a team where you will drive strategic planning and enhance operational frameworks to optimize performance and foster collaboration across departments, contributing to transformative solutions and...
Reposted 1 week ago
Director, Operations PMO & Manufacturing Network Optimization
$154K - $232K *
Shape the future of operations by leading enterprise-wide transformation and optimizing manufacturing networks. Drive cross-functional initiatives, establish governance, and ensure effective change ma...
Reposted 2 weeks ago
Head of Product & Customer Experience
$150K - $180K *
Accelerate transformation by leading product strategy and customer experience. Drive innovation at the intersection of genomics and AI, shaping the future of personalized health while building a high...
1 week ago
1741 - Director, Strategic Sourcing Facilities- Retail
$125K - $185K *
Join a team that's driving strategic sourcing excellence in Facilities for Retail accounts. Lead a dedicated team to deliver innovative solutions, manage supplier relationships, and ensure high-qualit...
2 weeks ago
$95K - $115K *
Champion the successful delivery of projects and technology initiatives by coordinating cross-functional teams and managing risks, ensuring timely and high-quality outcomes that align with business ob...
3 weeks ago
Senior Manager, Brand & Specialty Rx Contracts
$119K - $186K *
Lead the negotiation and administration of Branded & Specialty Rx contracts, ensuring alignment with business strategies and stakeholder interests. Collaborate with internal teams to optimize processe...
1 week ago
Program Manager - Authorized Service Provider (ASP)
$70K - $117K *
Manage the performance and growth of a global network of Authorized Service Providers, ensuring compliance and service quality while driving revenue growth through data-driven decision-making and part...
4 weeks ago
$140K - $154K *
Engage with small to medium enterprises, driving IoT solutions through strategic sales. Own the full sales cycle from prospecting to close, nurturing relationships and building trust to deliver impact...
Reposted 4 days ago
Director Fleet Maintenance and Systems Optimization
$120K - $145K *
Lead the charge in optimizing fleet maintenance operations through strategic planning, data governance, and innovative automation. Drive results by enhancing system integration and building strong par...
Yesterday
Senior Director, Regional Governance
$185K - $231K *
Unlock potential by leading regional service delivery, driving growth and operational excellence across multiple territories. Collaborate with diverse teams to enhance customer satisfaction and optimi...
2 weeks ago
$150K - $180K *
Shape KPA's demand generation strategy, driving measurable pipeline growth and revenue. Lead a lean team, collaborate across functions, and implement a scalable model that aligns marketing, sales, and...
1 week ago
R0481361 Director, Strategic Growth & Business Development
$98K - $155K *
Shape the future of healthcare by driving strategic growth initiatives, forging partnerships, and executing acquisitions across a diverse regional portfolio. Collaborate with leaders to enhance market...
Reposted 2 weeks ago
Dir/Sr Dir, Strategy & Delivery (Gen Med - Rare Disease - US and/or Canada)
$134K - $306K *
Drive strategic initiatives and lead cross-functional teams to deliver exceptional customer engagement and project execution, ensuring alignment with scientific, operational, and financial goals while...
2 weeks ago
$160K - $200K *
Join a team that's redefining forensics and collections globally. Lead a skilled team, enhance operational efficiency, and drive client engagement while ensuring compliance and defensibility across re...
1 week ago
$80K - $90K *
Unlock potential by driving departmental success through strategic operations, staff guidance, and performance monitoring. Foster interdepartmental relationships to achieve financial and operational e...
Reposted 3 weeks ago
$110K - $145K *
Shape the future of energy efficiency by leading complex client programs and strategic initiatives. Drive portfolio success through operational excellence, financial performance, and strong client rel...
Yesterday
$165K - $190K *
Lead the development and execution of innovative product strategies that enhance customer experience and drive growth. Collaborate cross-functionally to translate insights into impactful product roadm...
5 days ago
$139K - $250K *
Lead the charge in driving strategic product development for a diverse insurance portfolio, collaborating with stakeholders to enhance performance and achieve revenue targets throughout the product li...
2 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.