Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$160K - $190K *

Join a team that's shaping tax strategy and compliance. Lead a skilled group of tax professionals, ensuring adherence to regulations while optimizing financial performance and supporting strategic bus...

RemoteRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$180K - $200K *

Empower partner operations by leading strategy, optimizing processes, and enhancing tools for a diverse global partner ecosystem. Collaborate cross-functionally to ensure scalable infrastructure and m...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Partner with us to build a scalable sales operations framework across the Americas, enhancing forecast accuracy and pipeline management while fostering strong relationships with field leadership and d...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$250K - $286K *

Shape the future of sales by leading a dynamic team to drive new business, refine strategies, and enhance customer experiences in a fast-paced SaaS environment, while mentoring leaders and achieving a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$123K - $145K *

Unlock your potential as a strategic partner in business development, driving revenue through VARs and resellers. Collaborate with sales teams to enhance partner engagement and pipeline creation, ensu...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Pioneer global commodity strategies and supplier relationships, driving cost, quality, and delivery outcomes. Lead and develop a team of Regional Commodity Managers to enhance supply continuity and co...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$175K - $210K *

Lead global field operations, driving strategy and execution across sales, technical services, and partner functions. Collaborate with senior leadership to optimize pipeline management, forecasting, a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $125K *

Join a team where you will drive strategic planning and enhance operational frameworks to optimize performance and foster collaboration across departments, contributing to transformative solutions and...

California, USRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Media

$154K - $232K *

Shape the future of operations by leading enterprise-wide transformation and optimizing manufacturing networks. Drive cross-functional initiatives, establish governance, and ensure effective change ma...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $180K *

Accelerate transformation by leading product strategy and customer experience. Drive innovation at the intersection of genomics and AI, shaping the future of personalized health while building a high...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $185K *

Join a team that's driving strategic sourcing excellence in Facilities for Retail accounts. Lead a dedicated team to deliver innovative solutions, manage supplier relationships, and ensure high-qualit...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$95K - $115K *

Champion the successful delivery of projects and technology initiatives by coordinating cross-functional teams and managing risks, ensuring timely and high-quality outcomes that align with business ob...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$119K - $186K *

Lead the negotiation and administration of Branded & Specialty Rx contracts, ensuring alignment with business strategies and stakeholder interests. Collaborate with internal teams to optimize processe...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$70K - $117K *

Manage the performance and growth of a global network of Authorized Service Providers, ensuring compliance and service quality while driving revenue growth through data-driven decision-making and part...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $154K *

Engage with small to medium enterprises, driving IoT solutions through strategic sales. Own the full sales cycle from prospecting to close, nurturing relationships and building trust to deliver impact...

CanadaRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in optimizing fleet maintenance operations through strategic planning, data governance, and innovative automation. Drive results by enhancing system integration and building strong par...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$185K - $231K *

Unlock potential by leading regional service delivery, driving growth and operational excellence across multiple territories. Collaborate with diverse teams to enhance customer satisfaction and optimi...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Shape KPA's demand generation strategy, driving measurable pipeline growth and revenue. Lead a lean team, collaborate across functions, and implement a scalable model that aligns marketing, sales, and...

Lafayette, CORemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$98K - $155K *

Shape the future of healthcare by driving strategic growth initiatives, forging partnerships, and executing acquisitions across a diverse regional portfolio. Collaborate with leaders to enhance market...

New York, NYRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$134K - $306K *

Drive strategic initiatives and lead cross-functional teams to deliver exceptional customer engagement and project execution, ensuring alignment with scientific, operational, and financial goals while...

North Carolina, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Join a team that's redefining forensics and collections globally. Lead a skilled team, enhance operational efficiency, and drive client engagement while ensuring compliance and defensibility across re...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Legal & Accounting

$80K - $90K *

Unlock potential by driving departmental success through strategic operations, staff guidance, and performance monitoring. Foster interdepartmental relationships to achieve financial and operational e...

Orlando, FLRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $145K *

Shape the future of energy efficiency by leading complex client programs and strategic initiatives. Drive portfolio success through operational excellence, financial performance, and strong client rel...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$165K - $190K *

Lead the development and execution of innovative product strategies that enhance customer experience and drive growth. Collaborate cross-functionally to translate insights into impactful product roadm...

Minnesota, USRemote

5 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$139K - $250K *

Lead the charge in driving strategic product development for a diverse insurance portfolio, collaborating with stakeholders to enhance performance and achieve revenue targets throughout the product li...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.