Director, Customer Experience Jobs in York, ON

Take ownership of defining the strategy and execution for an innovative AI-native product portfolio, focusing on how AI reshapes workflows and platform capabilities while driving cross-functional coll...

Lead and develop a high-impact engineering team focused on digital agents and integrations. Drive innovation in AI-enabled engineering practices while ensuring excellence in delivery and compliance wi...

Empower our engineering leadership to build innovative digital agent solutions. Lead a diverse team managing performance and development while championing AI practices to enhance contact center techno...

Elevate your career by driving client and advisor enablement initiatives. You will connect strategy to execution, enhancing business outcomes while leading a high-performance team in a transformative...

Help us streamline revenue operations and enhance pricing accuracy. You'll optimize CRM systems, manage data hygiene, and ensure effective billing processes. Collaborate with Sales, Finance, and Custo...

Optimize the delivery of strategic transformation initiatives by leading governance frameworks, risk management, and stakeholder collaboration to ensure successful outcomes and continuous improvement...

Unlock transformative potential by leading governance and delivery for our Change Portfolio. Drive strategic, regulatory, and business initiatives with effective planning, risk management, and stakeho...

Champion customer success by providing strategic guidance and solutions, driving collaboration across teams to enhance operational efficiency for major clients while nurturing long-term partnerships...

Contribute to product strategy and innovation across a diverse portfolio, collaborating with cross-functional teams to drive impactful outcomes and enhance customer experiences, while leading a team o...

Drive impactful solutions across commercial insurance, leading a team of Business Advisors to enhance sales and service excellence while mentoring talent and fostering strong relationships in the Onta...

Transform the Toronto office by leading operations, driving growth, and nurturing client relationships. Play a key role in staff management and ensure financial goals are met while fostering a positiv...

Drive innovative risk mitigation strategies for unsecured lending products, enhancing client experience and portfolio resilience. Collaborate across teams to leverage technology and analytics for impr...

Seeking an experienced Engineering Director to lead innovative, AI-driven product initiatives, fostering high-performing teams and driving strategy alongside Product and Design for exceptional market...

Join a team that's shaping the future through strategic planning and innovation. Collaborate with senior leadership to drive initiatives and transform insights into actionable results that align with...

Transform business strategy by driving enterprise-wide initiatives and collaborating with senior leaders. This dynamic role requires a strategic thinker to execute plans that promote organizational gr...

Drive IT operations and strategy across North America, resolving user issues, overseeing device management, and implementing automation while leading a small team and representing the region in global...

Join a team that's redefining digital infrastructure through innovative platform capabilities. This strategic role involves cross-functional leadership, driving product delivery, and ensuring quality...

Oversee client accounts by directing teams to deliver high-quality services and solutions. Drive business growth through strategic planning and effective relationship management, while ensuring operat...

Transform customer credit strategies through data analytics and advanced segmentation, driving growth while managing risk across retail lending portfolios. Design and optimize decision frameworks for...

Champion a vibrant student culture by leading a dedicated team to enhance the overall student experience, ensuring seamless operations and fostering an inclusive community that supports personal growt...

Lead the charge in strategic event management, overseeing a dynamic team to deliver impactful meetings and conferences. Drive operational excellence, budget oversight, and stakeholder alignment across...

Pioneer innovative HR transformation by strategically optimizing HR tech, focusing on Workday and AI solutions. Collaborate with leadership to enhance efficiency, decision-making, and elevate the empl...

Join a team that's passionate about innovation in workplace furniture design. Lead product vision and development, collaborating across functions to create market-leading solutions that align with ind...

Champion artificial intelligence innovations in Customer Success applications, leading a dynamic technical team to build and enhance post-sale platforms and automations that drive exceptional customer...

Champion innovative engineering solutions by leading a diverse team across multiple CCaaS platforms, managing performance, lifecycle transitions, and AI-enabled practices to enhance agent and supervis...