Director, Customer Experience Jobs in Waltham, MA

Join a team that's transforming Bain's global commercial platform. Drive strategic product leadership, enhance user experiences, and ensure alignment across stakeholders to deliver impactful commercia...

Engage in innovative customer lifecycle marketing, blending analytic and creative strategies to enhance client outcomes, foster strategic partnerships, and drive measurable growth across diverse indus...

Unlock potential by joining a dynamic team where you’ll drive strategic sales, develop key relationships, and influence go-to-market strategies for a rapidly evolving payments landscape, making signif...

Transform customer experiences by leading strategic change initiatives and mentoring teams, enhancing executive relationships and driving large-scale transformation engagement success...

Take ownership of integrated marketing strategy across multiple channels, focusing on campaign execution and alignment with product and sales teams to drive engagement and growth within enterprise IT...

Lead customer service operations, driving strategic direction and operational excellence for a large team, ensuring high service quality and effective communication. Enhance client experiences while i...

Drive analytics strategy and scalable solutions for Service performance management. Partner with leadership to define metrics, oversee analytics team, and enhance member experience through actionable...

Join a dynamic team focused on leading Customer Success Managers to enhance client outcomes, drive team performance, and foster a culture of accountability, ensuring optimal customer health and minimi...

Champion exceptional commerce and retail initiatives by leading a dynamic team of Business Partners, driving creative, strategic solutions that enhance the LEGO brand and meet stakeholder needs across...

Drive customer experience initiatives for a complex commuter rail system. Lead operations, communicate effectively during service disruptions, resolve complaints, and ensure high-quality service stand...

Champion innovative Clinical Insight Services by managing partnerships in the pharmaceutical and biotech sectors. Drive revenue growth, lead proposal development, and enhance cross-team collaboration...

Transform customer success by enhancing onboarding, driving account growth, and leading cross-functional strategies for sustainable value creation across the customer lifecycle and Videa's innovative...

Elevate operational performance through strategic leadership and coaching. Drive growth, service stability, and accountability in a multi-unit service environment, ensuring sustained business improvem...

Partner with us to drive strategic healthcare marketing initiatives. Lead client relationships, oversee peer-to-peer programs, and mentor team members to ensure compliance and achieve results while fo...

Optimize client engagement by driving growth and satisfaction across partnerships. Lead strategic initiatives, manage resources, and develop team capabilities to ensure success in a complex healthcare...

Lead our product marketing efforts to drive strategy, market growth, and segmentation for innovative public safety software. Collaborate with teams to translate product features into compelling messag...

Help us shape the future of product strategy in a dynamic startup environment. Lead a growing team, direct roadmap ownership, and collaborate closely with engineering to enhance user experience in hea...

Transform the future of sports by leading data and digital innovation initiatives to enhance fan engagement, operational efficiency, and revenue growth through advanced analytics and emerging technolo...

Elevate your career by leading digital transformation initiatives that enhance fan engagement, optimize revenues, and drive operational excellence through data-driven innovation and advanced analytics...

Drive and optimize a global PMO ecosystem, orchestrating product pipelines and aligning cross-functional leadership to turn complex initiatives into predictable revenue streams...

Reimagine customer engagement by leading initiatives that enhance service delivery and optimize operational processes. This role spans cross-functional teams and drives impactful strategies for increa...

Lead the charge in customer success by managing captive relationships, ensuring operational excellence, and collaborating with cross-functional teams. Drive timely execution of agreements and oversee...

Shape the future of product management by leading a global team to execute strategies that enhance integrated platforms and drive product development in alignment with company goals...

Join a dynamic team as you drive business growth in the West Region by leveraging relationships, implementing innovative strategies, and delivering exceptional consultative services to clients and bro...

Champion customer success by leading a dynamic team, enhancing client engagement, and driving revenue retention and expansion across a diverse portfolio of customers. Foster cross-functional collabora...