Director, Customer Experience Jobs in Waltham, MA

Empower our Membership Services team by leading the Enablement Excellence function. You'll drive strategy and programs that enhance member support and operational performance, fostering a culture of i...

Elevate the strategy and roadmap of a high-performing enablement organization while leading multi-disciplinary teams to enhance training and knowledge management, drive quality improvements, and foste...

Lead the vision for Workplace Technology, enhancing user experience and operational performance globally. Oversee helpdesk, AV engineering, asset management, and client engineering, driving service ex...

Innovate a multi-year Consumer Insights strategy that aligns with marketing priorities, manages teams, partners cross-functionally, and transforms data into actionable insights that influence business...

Shape our executive communications strategy as a trusted advisor to senior leaders. Elevate technical narratives and drive thought leadership through compelling content for diverse audiences across va...

Lead high-profile client engagements in designing and managing group disability and absence management programs. Drive revenue growth, oversee projects, and enhance client relationships while contribu...

Join a team that's redefining medical economics through data-driven insights. Lead cost-of-care analytics, build strategic savings initiatives, and develop AI-based analytics to enhance patient outcom...

Analyze customer insights and market data to shape and execute a strategic product roadmap. Drive cross-functional collaboration to enhance product features and ensure alignment with organizational ob...

Unlock growth potential by driving strategic field marketing initiatives, leveraging data to identify emerging verticals, and crafting programs that engage and convert. Collaborate cross-functionally...

Lead strategic initiatives for Curlsmith's brand growth and P&L, inspiring a team to achieve high marketing standards, drive consumer engagement, and enhance brand equity across US and Canada while en...

Lead the enterprise strategy for data, analytics, AI, and automation, driving modernization and innovation across the organization. Collaborate with business leaders to transform data into a strategic...

Partner with us to drive growth in named accounts within the Industrials vertical. Leverage your deep client relationships to tailor consulting solutions, manage sales cycles, and serve as a trusted a...

Unlock potential by leading regulatory strategies in CMC. Collaborate with cross-functional teams to ensure successful product submissions and lifecycle management, while mentoring staff and driving e...

Manage complex, cross-functional projects to drive successful outcomes and achieve budgetary and quality targets in a global enterprise environment, collaborating with stakeholders and senior leadersh...

Unlock potential by designing and managing impactful learning programs that enhance leadership, improve performance, and drive organizational growth while fostering a culture of continuous learning ac...

Reimagine success by leading Salesforce platform strategy, driving innovative solutions, and fostering a high-performing team to enhance efficiency and deliver measurable business value across Sales...

Partner with us to lead a matrixed team, driving customer success and operational excellence. Oversee strategic direction and business development for a key account with significant revenue, fostering...

Drive profitability by leading strategic analysis and market positioning, overseeing product performance, and collaborating with stakeholders to enhance solutions aligned with business goals...

Join a team that's driving strategic product initiatives to enhance profitability. As part of our leadership, you'll manage competitive analyses, engage with cross-functional partners, and influence b...

Optimize the flagship SaaS SRM platform by managing product features and workflows. Lead cross-functional teams to enhance user experience, engage customers, and drive measurable outcomes in a multi-s...

Optimize healthcare delivery by leading AI-first product strategies and enhancing care console functionalities for seamless patient management and virtual workflows...

Lead transformative business development initiatives by leveraging your existing nonprofit network to drive growth, engage stakeholders, and close enterprise-level consulting deals. Embrace autonomy w...

Oversee the execution of interactive digital experiences for clients, guiding teams in project management and process optimization. Lead client discussions and strategic initiatives while maintaining...

Transform data landscapes by leading Knowledge Management to empower AI-driven R&D. Spearhead advanced architectures and strategic initiatives that enhance knowledge retrieval systems across multidisc...

Lead the charge in delivering high-impact solutions for internal compliance tools. Drive program management and coordinate across teams to ensure agents have effective tools to resolve compliance case...