Director, Customer Experience Jobs in Waltham, MA

Champion strategic customer success by developing account plans, driving engagement, and enhancing product adoption. Leverage data and AI tools to foster relationships with key members and ensure thei...

Empower our transition to a product operating model by establishing portfolio disciplines that connect investment decisions with capacity and expected value, enabling informed trade-offs across enterp...

Advance client outcomes by leading a high-performing team of Customer Success Managers, driving retention, growth, and satisfaction metrics while shaping overall partnership strategy and addressing cl...

Champion the growth of client relationships by leading a dynamic team of account managers. Drive operational excellence, enhance team development, and ensure high performance across business verticals...

Unlock your potential by leading product strategy and innovation for employee benefits and financial wellness. Collaborate cross-functionally to drive commercialization, partner ecosystem, and measura...

Help us shape compensation strategy by designing, implementing, and governing comprehensive non-executive compensation programs to attract, retain, and empower talent in a rapidly growing biotech sett...

Oversee and innovate the performance, strategy, and governance of a multi-channel contact center, leading a dynamic team to drive operational excellence across diverse markets while enhancing customer...

Transform critical manufacturing processes by providing expert engineering support. Collaborate with diverse teams to develop technical documents and ensure compliance with industry standards, driving...

Manage a diverse portfolio of Enterprise and Strategic accounts, ensuring customer satisfaction and driving adoption of cybersecurity solutions. Collaborate with internal teams to enhance product offe...

Shape the future of healthcare by leading product innovation and strategy for a top-tier Quality product line, ensuring market excellence and customer satisfaction through AI-driven solutions and cros...

Take ownership of critical technology initiatives, delivering measurable results through clear roadmaps. Collaborate across functions, lead engineering teams, and navigate complexities to turn strateg...

Contribute to innovative health and benefits solutions by leading client projects and relationships. Utilize your expertise to enhance plan management and drive business growth, while mentoring team m...

Grow your career in legal services sales by developing strong client relationships, managing the full sales cycle, and presenting innovative solutions to law firms and corporate legal departments. Joi...

Lead cross-functional teams to drive product commercialization, optimize portfolio, and accelerate revenue growth through strategic planning and execution. Ensure timely market introduction and measur...

Join us in driving AI-enabled product solutions that enhance business processes and operational efficiency. Collaborate with cross-functional teams to shape the future of Global Corporate Trust throug...

Drive impactful AI FinOps by shaping governance, optimizing costs, and partnering with engineering and finance to enhance transparency and accountability in AI investments, enabling strategic business...

Unlock potential by leveraging deep insights to shape product positioning and lifecycle messaging, influencing cross-functional teams while owning the market value narrative across a B2B portfolio...

Innovate growth strategies as a key leader, driving systemic expansion across health sectors and cultivating strategic partnerships to unlock enterprise value through collaboration and insight...

Lead a dynamic team to innovate document management solutions, guiding engineers in transforming technical knowledge into actionable outcomes for enhanced customer workflows and satisfaction. Shape th...

Lead the charge in behavioral health network engagement by driving adoption through a focused team. Empower providers and streamline operations using AI to enhance relationships and ensure effective i...

Lead the charge in delivering successful global initiatives by managing cross-functional teams and projects. Ensure alignment with organizational goals while engaging stakeholders to drive business tr...

Contribute to innovative AI development to support homelessness solutions. Lead a team in building tools, fostering partnerships, and executing strategies to ensure ethical AI use while maintaining hu...

Accelerate progress at our organization by driving new business through creative, data-driven marketing solutions while engaging enterprise clients and leading the full sales cycle with a focus on mea...

Reimagine partner collaboration by driving growth in channel partnerships. Lead a team to source, sign, and activate partners while ensuring a steady pipeline of leads through innovative go-to-market...

Lead the charge in transforming channel partnerships into thriving commercial relationships. Manage a dedicated team and drive partner activation, playing a key role in cross-functional collaboration...